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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,521 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,521 reviews

March 03, 2019

Got my 2019 Corvete Stingray from Henry Brown Gilbert AZ If your looking to get great customer service and a great deal i highly recommend Henry Brown GMC in Gilbert. I worked with Rigo over the internet an More

by Dave abd Sally Zibbon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Henry Brown Buick GMC responded

Thank you for your kind words. We are glad that your experience with us was pleasant one and let us know if we can be of service to you again in the future. Thank you for choosing us and welcome to the family! Sincerely yours, Henry Brown Buick GMC

February 21, 2019

Very deceiving and misleading!!! 1) Told me vehicle was one local owned vehicle. Payed for my own car-fax and it was Commercial Vehicle. 2) After washing vehicle i could see the true More

by Bernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Mar 05, 2019 -

Henry Brown Buick GMC responded

Hello Bernie, We are very sorry about your negative experience with Henry Brown. Although we would never knowingly deceive our customers, we truly appreciate your feedback so that we may avoid miscommunications in the future. We are glad your local dealer is going to be able to take care of you, but please let us know if there is anything we can do for you in the future. Sincerely, The Henry Brown Team

February 11, 2019

Great Car Salesman Rigo Ramirez is your dude! He made my visit very easy and also didn't waste my time. He worked quickly to get the deal done and without a headache. Hi More

by jenny14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

Henry Brown Buick GMC responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your experience with us was enjoyable and we met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to having you as our guest again soon. Sincerely Henry Brown Auto Group

February 10, 2019

Best salesman ! Butch was perfect . Picked us up and had several vehicles in our price range . Did such a good job that we asked for more options and he showed us eve More

by Dale-cdn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. We are so happy to hear you found the perfect vehicle! Henry Brown Buick and GMC

February 04, 2019

Happy with my truck I got a great deal, Butch went the extra mile for me. I was able to stay within my budget yet I got the truck I wanted. More

by Gabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keven Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Henry Brown Buick GMC responded

As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Again thank you for taking the time to make some comments regarding your recent visit. Wishing you a world of happiness, Sincerely yours, Henry Brown Buick GMC

January 31, 2019

I Love My Car! Rigo Ramirez was great to work with. He was so helpful and went out of his way to find the perfect color 2019 Buick Encore for me! I love my car! H More

by Mia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Henry Brown Buick GMC responded

Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Hope you are enjoying your new ride. Sincerely yours, Henry Brown Buick GMC

January 29, 2019

I reccomend Rigo Ramirez to anyone looking to buy a car Rigo was great to work with! I had a couple obstacles and challenges because I live in Tucson. He helped overcome them quickly. It was totally worth c More

by Amanda12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2019 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. We really appreciate you coming all the way from Tuscon to purchase your vehicle! And glad in the end, we were able to make it happen. Enjoy your new ride!! Henry Brown Buick and GMC

January 28, 2019

Henry Brown GMC Dealership review Internet Sales Manager, Butch Shearer, was very good addressing my questions about purchasing a new 2019 GMC Canyon Denali and getting me a price that More

by bgabriel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for taking the time to leave such a great review. We hope you enjoy your new ride! Sincerely yours, Henry Brown Buick GMC

January 16, 2019

PURCHASE OF VEHICLE We recently purchased a used truck from this dealership. They were absolutely wonderful to work with! We are from out of town and they streamlined all More

by jpicard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrienne Cross
Jan 16, 2019 -

Henry Brown Buick GMC responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and we met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are so happy to hear that the process was a smooth one. Hope you enjoy your new truck! Sincerely yours, Henry Brown Buick GMC

January 14, 2019

Very good I enjoyed my time buying my new truck at Henry brown butch was a very good salesman and never pressured me in to anything and was able to put me in a More

by Matttrx250R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Congratulations on your new ride! Sincerely, Henry Brown Auto Group

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