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Henry Brown Buick GMC
Gilbert, AZ
1,548 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,548 reviews
March 22, 2018
Fast, Friendly and Forever Customers Butch listened to my needs from the moment I inquired about an Acadia. He took my ‘must haves’ and hand picked the perfect SUV for my needs. The Acadi Butch listened to my needs from the moment I inquired about an Acadia. He took my ‘must haves’ and hand picked the perfect SUV for my needs. The Acadia exceeded my expectations and I was relaxed during the entire process thanks to Butch completing all the leg work. I would definitely purchase from him and Henry Brown again. Thank you! More
by Jennifer
March 06, 2018
Easiest & Funnest Place to Buy a Used Car I found a used 2017 GMC Acadia online and reached out to the dealership about it. Dwayne gave me a call and got all of my information. I did more rese I found a used 2017 GMC Acadia online and reached out to the dealership about it. Dwayne gave me a call and got all of my information. I did more research on the vehicle and fell in love with it! I went to the dealership after work, and out of my way, and met up with Dwayne. We found the vehicle but it was in the shop and I could not test drive it :( Dwayne promised me that I would be the only one to touch this car, but I would have to come back the next morning. Thank god that was on a Saturday! We got there Saturday, test drove it, and got the payments down to where I wanted to be at and left with the car! Dwayne through the WHOLE process was AMAZING! He was full of jokes, very personable, and made the process fun! I would totally go back and buy from him again! :) Thanks Boss! *Go Boston* More
by chantel.stiles
Employees Worked With
February 27, 2018
Great service and great selection. We wanted a Used GMC Yukon and saw on online at Henry Brown Buick GMC so we decided to make the 1hr20min drive to check it out. Upon arrival we were p We wanted a Used GMC Yukon and saw on online at Henry Brown Buick GMC so we decided to make the 1hr20min drive to check it out. Upon arrival we were promptly greeted by Dwayne Champion who showed us the Yukon and some others they had in stock that were similar in interest. Decided to buy the Yukon and were treated fairly and respectfully. Dwayne did everything he could to ensure a smooth and steer free buying process. We would definitely come back to Henry Brown and buy from Dwayne again and would recommend this dealer to our friends and family. More
by Ghost_H3
Employees Worked With
February 21, 2018
Quality service creating a satisfied customer I went into Henry Brown without any previous car buying experience and I only knew the vehicle style I wanted. Dwayne and Eiji thoroughly (and patient I went into Henry Brown without any previous car buying experience and I only knew the vehicle style I wanted. Dwayne and Eiji thoroughly (and patiently) explained all the details about the car-buying process, the vehicles, and their features (sometimes twice). We were able to get something that exceeded my expectations and fit nicely within my budget. I’m very please with my purchase and would recommend Henry Brown again. Thank you. More
by Ashley
February 14, 2018
EASIEST PURCHASE EVER! My sister had a leased 2015 Encore from Henry Brown. I traded my 2013 Encore for hers. What would have been a stressful experience for me, Dwayne mad My sister had a leased 2015 Encore from Henry Brown. I traded my 2013 Encore for hers. What would have been a stressful experience for me, Dwayne made it very easy. He took us through the process step by step and made sure we knew what was being done with the buyout and financing. No stress, no pressure. I have never dealt with a salesman as personable and easy to work with as Dwayne. I would recommend Dwayne to anyone looking for a stress free experience. More
by PENNY L KOEHL
Employees Worked With
February 09, 2018
Great experience in buying with Butch as our sales rep. I had been looking a long time for a truck and the experience with Butch made it easy to finally make a selection. I am very pleased with the GMC Can I had been looking a long time for a truck and the experience with Butch made it easy to finally make a selection. I am very pleased with the GMC Canyon and there was no pressure and and the overall process went really smooth. More
by ronjon
Employees Worked With
February 09, 2018
Class Act! I have purchased several cars in my life and in the past it has been a stressful experience, but this time it was vastly different. Dwayne took me und I have purchased several cars in my life and in the past it has been a stressful experience, but this time it was vastly different. Dwayne took me under his wing and made the transaction seamless and stress free. His knowledge of the product as well as the financing was superb. I didn't feel pressured and Dwayne was proactive in searching for an ideal car for me. If you are looking for a great buying experience, look no further. More
by Ang
Employees Worked With
February 01, 2018
Great service!!! Just purchased a new 2018 GMC Sierra and couldn’t be any happier. Buying a vehicle in the past has always been time consuming and exhausting. Not thi Just purchased a new 2018 GMC Sierra and couldn’t be any happier. Buying a vehicle in the past has always been time consuming and exhausting. Not this time as Dwayne Champion and the rest of his team helped make it a great experience and I walked out with a great deal. Thanks again!!! More
by Rroman
Employees Worked With
February 01, 2018
Relationships I enjoy developing relationships in my life that help me in making decisions for many different needs. I recently had the pleasure of coming across D I enjoy developing relationships in my life that help me in making decisions for many different needs. I recently had the pleasure of coming across Dwayne in my recent need of a new vehicle. Dwayne made my experience enjoyable and I feel that I now have someone I can rely on to not only help me with my interest at heart, but someone I could send others to as well. He has followed up with me a few times since my purchase, and I believe I could contact him with any need and he would jump right on it. It is a true pleasure working with him. More
by Perry
February 01, 2018
Great first time car purchase Dwayne is a great person to work with when buying a car. He made our first time purchase a pleasant one and explained everything we needed to know abo Dwayne is a great person to work with when buying a car. He made our first time purchase a pleasant one and explained everything we needed to know about it. More
by Rosa
