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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,201 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,201 reviews

April 30, 2024

Brandon Warwick was great - but our experience with salesman AJ was not as good. Brandon sold Is the car but we were so disappointed on the day of pickup - we spent so much money on a luxury vehicle b More

by MSCATHYVO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
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May 02, 2024 -

Henry Brown Buick GMC responded

Ms. Cathy Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to ensure that all of our customers leave happy, and it isn't very pleasant to learn that we missed the mark here.

Helpful
April 28, 2024

Rigo made the purchase of my GMC Canyon AT4 probably one of the top new car buying experiences I have had. He presented a very good deal, and completed the transaction quickly. Very friendly and professiona More

by Jhunter58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Henry Brown Buick GMC responded

Thank you for sharing your excellent experience with us! We're happy to hear it went well here with Rigo. We truly appreciate your feedback and five-star rating. Congratulations on your new purchase. We look forward to serving you for years to come. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Helpful
April 28, 2024

I dealt mostly with Sean Tinsley and he was good. The reason for a 4 star rating is due to the fact I had to work through CarMax in order to get a reasonable trade in value for my old vehicle. That More

by GOODRUM1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Tinsley
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Apr 29, 2024 -

Henry Brown Buick GMC responded

Thank you for your feedback on your recent visit to Henry Brown Buick GMC. We'll be sure to share your comments with our crew. We truly appreciate your business.

Helpful
April 28, 2024

Brandon was very friendly and completed the finance transaction very quickly. I appreciate his professionalism. More

by Jhunter58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Henry Brown Buick GMC responded

We are very happy to hear that Brandon provided you with a positive experience. Congratulations on your new purchase! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Helpful
April 27, 2024

Great customer experience and treatment. The team went above and beyond to ensure the vehicle was right and ready. Thank you for the amazing service. More

by Jason Cook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review, Jason. We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Helpful
April 27, 2024

I dealt primarily with Tyler and agreed to a reasonable deal. The car was ready when I arrived at the dealership, all we needed to do was a test drive and complete the financing. Everyone I had contact More

by DELTAMRANCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler. 5 stars
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Apr 29, 2024 -

Henry Brown Buick GMC responded

Thank you for taking the time to leave us a five-star rating! We're glad to hear that you found your experience with Tyler to be a positive one. Congratulations on your new purchase! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Helpful
April 27, 2024

Went ok, was confused on some of the paperwork. Went back and had them explain the issue. Only thing was they bever told us that the intrest rates were at over 9%. With my credit rating is quit h More

by MICHELE.BETZ6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Henry Brown Buick GMC responded

Thank you, Michele. We appreciate your review. We'll be sure to share your feedback with our crew. We look forward to continuing to serve you.

Helpful
April 27, 2024

Rigo is great to work with. Made the transaction easy and painless. Will definitely use him again! More

by C.D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Henry Brown Buick GMC responded

Thanks for sharing about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Helpful
April 26, 2024

Rigo is my kind of salesman! Laid back, easy to talk to and relate to and keeps it simple. More

by robin.carson55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Henry Brown Buick GMC responded

Hi Robin: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Helpful
April 26, 2024

Best service! Best place to buy a new or used vehicle hands down! Friendly and courteous staff! More

by GIO5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Henry Brown Buick GMC responded

Congratulations on your new purchase! Thanks for sharing about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Helpful
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