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Henry Brown Buick GMC
Gilbert, AZ
1,552 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,552 reviews
December 23, 2023
This was my fourth purchase from this dealership. As usual Dewright did an outstanding job. Trust is always there. As usual Dewright did an outstanding job. Trust is always there. More
by Ralphanderson
Verified Customer
December 23, 2023
Awesome 1st buying experience at HB. Everyone, especially Rickie, went above and beyond to make it a great experience for us. Thanks again! Everyone, especially Rickie, went above and beyond to make it a great experience for us. Thanks again! More
by dave.gramlow
December 22, 2023
Over at Henry Brown Buick GMC it is always the easiest experience I would never go anywhere else! experience I would never go anywhere else! More
by GEORGEBURNS93
December 21, 2023
Very knowledgeable staff. Process is seamless and quick. All staff were polite and answered any questions that I had. All staff although busy have excellent customer service Process is seamless and quick. All staff were polite and answered any questions that I had. All staff although busy have excellent customer service skills. I love my Buick Envision and two of my friends have been referred to you based on their love of my car and the Great experience my Daughter and I had. More
by ERASMUSSEN4
December 16, 2023
Been buying my vehicles off of Henry brown for years now wouldn't want to buy anywhere else he is the best wouldn't want to buy anywhere else he is the best More
by THEROYALSMOM
December 14, 2023
Very professional, courteous, experienced, Pleasant, along with a welcoming atmosphere, answered all my questions, very happy with the entire experience. along with a welcoming atmosphere, answered all my questions, very happy with the entire experience. More
by PETERKEITH7
December 13, 2023
This dealership has always been helpful with meeting our needs. They are trustworthy and extremely pleasant throughout every purchase. needs. They are trustworthy and extremely pleasant throughout every purchase. More
by JLYNN84240
Employees Worked With
December 07, 2023
Great team at Henry Brown - a pleasure doing business with Brandon and Tom. I will miss the crew there now that I left AZ! with Brandon and Tom. I will miss the crew there now that I left AZ! More
by RMCLEAN4
December 06, 2023
I don't have huge complaints about the dealership itself but i do have major complaints about our salesman. It was the worst experience we have ever had buying a fleet vehicle and we buy a lot of fleet vehi but i do have major complaints about our salesman. It was the worst experience we have ever had buying a fleet vehicle and we buy a lot of fleet vehicles. Our salesman did not communicate at all with us at any time. It was so frustrating to have to drive down to the dealership every single time and miss work because he would not return phone calls. We have never been so aggravated purchasing a vehicle before from ANY other dealership. We will not be purchasing a vehicle there again. More
by RHDINC1
Employees Worked With
Jim Avise
