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Henry Brown Buick GMC - Service Center

Gilbert, AZ

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37 Reviews

37 Reviews of Henry Brown Buick GMC - Service Center

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December 12, 2017

Alignment of 2017 Yukon 4x4 Justin was very polite and professional. Justin repaired my Yukon, and did a great job. I know my vehicle was repaired right the first time. My Yukon More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic, Justin
Jan 22, 2018 -

Henry Brown Buick GMC responded

We are completely honored to read that your visit to our dealership was enjoyable. We truly appreciate all the positive remarks about our company and especially about the service department, it’s very important to know that we were able to meet your expectations. I will be sure to pass on your comments to my staff as they continue to improve our personalized service. We are looking forward to having you as our guest again soon. Warm Regards, Henry Brown Service

November 05, 2017

Vehicle repair I brought vehicle in because when I take off it seems as the vehicle was falling apart. My advisor said that it was the muffler so I told him to repla More

by Jmosley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raul Bejarano
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2017

Excellent Service Certainly one of the very best Dealership/Service Departments in the metro Phoenix area. Truly a pleasure working with Heidi Burns who is always respo More

by ronaz56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front End Alignment Technician is excellent.
Oct 20, 2017 -

Henry Brown Buick GMC responded

Dear Ron, Thank so much for posting a review; we really appreciate you taking the time to share your experience with us. We are glad that your time with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Auto Group

October 03, 2017

Oil Change and warranty work Had warranty work done on my Impala. Mike was very knowledgeable and knew exactly what was wrong with it. Put us in a loaner. Once car was completed, More

by Mario
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2017 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Service Department

September 21, 2017

Excellent customer service I was really impressed with the new Express Service facility. Alex treated me with courtesy and respect. My oil change and tire rotation service was c More

by Len K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex DeLeon
Oct 20, 2017 -

Henry Brown Buick GMC responded

Thank you for sharing your experience and great comments with our social audience. In order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every customer. We look forward to having the opportunity to serve you again and to provide you with the excellent service that you deserve. Cordially Henry Brown Service Department

August 19, 2017

Extremely poor customer service for tire replacement I have purchased 4 vehicles from Henry Brown and so have had service performed there many times. I was extremely disappointed in the service that I r More

by slm824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raul Bejarano
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2017

We expect more. We have experienced nothing but mediocre service at your dealership. Our service provider is always just short of rude and he puts forth an attitude More

by Msstanley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raul Bejarano
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2017

Always A+ service! I recently took my Acadia in for some warranty work, they had to keep my vehicle for 2 days. I couldn't be without a vehicle that long due to work. Th More

by Stasia2727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2017 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Service Department

March 17, 2017

My first Service Experience I was met with a smile (didn't catch his name) and asked who I was to see (service mgr). My first time there, I didn't who my mgr is. He quickly fou More

by maxlanarags
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Muna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul is not listed above under service person's? Great guy! Very knowledgeable and courteous.
Apr 27, 2017 -

Henry Brown Buick GMC responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and we met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to having you as our guest again soon. Sincerely Henry Brown Auto Group

March 02, 2017

As dealership repair shops go, it was good. Good for a dealership. All dealerships have the 'black hole' service department where you send your vehicle, are given a completion time that is rando More

by Matt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayson Fisk