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Herb Chambers BMW of Boston

Boston, MA

4.8
2,395 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,395 reviews

May 23, 2018

Lifetime customer I have purchased several BMW's from Kevin and wouldn't go to any other salesperson. Kevin is professional, knowledgable and no pressure. Kevin alway More

by Bruce R
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2018 -

Herb Chambers BMW of Boston responded

Thank you for your review and compliments to Kevin. He will be thrilled to read this! We appreciate your business, and look forward working with you for years to come! Best, Melissa Steffy, General Manager.

May 22, 2018

Great and honest experience I've been very wary of where and whom I give my information to, but with Robert he informed of everything every step of the way. I was very pleased to More

by Ye186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Tosti, Robert Bey
May 22, 2018 -

Herb Chambers BMW of Boston responded

Thank you for your feedback! Happy to know that you felt comfortable and confident in our dealership. We thank you for your business! Best, Melissa Steffy, General Manager.

May 22, 2018

Thank you to Chris Armstrong, Mini/BMW Service and Sales! I have been loyal to Herb Chambers BMW/Mini of Boston for almost a decade now, as well as my Mother and we always are sending people your way! I have More

by LadyPeeps85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Armstrong, Mark Ravin, Matt Appleton, David Lopez, Sarah Hunter and Liz Flanders
May 23, 2018 -

Herb Chambers BMW of Boston responded

Thank you so much for such a kind review! Happy to know that we have been servicing you and your mother for a decade now! That is amazing. It is always great to hear from long term customers who have created relationships with our team! Best, Melissa Steffy, General Manager.

May 22, 2018

Another stellar purchasing experience Once again, Sheraz Sheikh went above and beyond to make my leasing experience effortless. Sheraz knew what type of car I was most comfortable with an More

by kml4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Curtis
May 23, 2018 -

Herb Chambers BMW of Boston responded

Happy to know that Sheraz went above and beyond for you and made the leasing process a little less painful! He is a great member of our team, glad you enjoyed working with him! Happy miles- Melissa Steffy, General Manager.

May 22, 2018

Superior Service Dept. I give high marks to the Service Dept at Herb Chambers BMW. Kyle Curtis has really turned around the professionalism of the technicians and the turna More

by kml4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dunn, Kyle Curtis
May 23, 2018 -

Herb Chambers BMW of Boston responded

Thank you for your review. Happy to know that Kyle and Mike have provided you with such great customer service and communication. We hope to work with you for many years to come. Best, Melissa Steffy, General Manager.

May 21, 2018

Great service, quick turnaround I brought a 2018 x3 M40i from Kevin Bugbee at this dealership in March. I found the experience straightforward, transparent, and simple. You’re treate More

by BrettCline
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2018 -

Herb Chambers BMW of Boston responded

Thank you for your kind words and compliments to Kevin, he will be happy to hear that you enjoy working with him! Glad your overall experience with us was a positive one! Best, Melissa Steffy, General Manager.

May 21, 2018

Great experience! I came to Herb Chambers to trade in my Mini Cooper that I bought 2 years earlier. I was looking for a Preowned BMW X1. I was introduced to Kevin and h More

by Nancy224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2018 -

Herb Chambers BMW of Boston responded

Glad Kevin made the process nice and easy for you! Happy miles to you in your BMW X1. Best, Melissa Steffy, General Manager.

May 19, 2018

First Class Service I purchased 3 BMW's from Herb Chambers BMW. The service team have been fantastic. Nick Mitrano, Senior Service Advisor, provides fantastic service an More

by Oliver Doyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mitrano, Kyle Curtis, Jano Letaif
May 22, 2018 -

Herb Chambers BMW of Boston responded

Happy to know that you enjoyed working with our team! We appreciate your feedback and kind words! Best, Melissa Steffy, General Manager.

May 17, 2018

"Another GREAT experience" Abdelhak F. Thank you Ahmed for your professionalism and assistance. Almost 1 year after I purchased my car with Ahmed, he is still follows up and even helped me More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2018 -

Herb Chambers BMW of Boston responded

Thank you so much for your review. Happy to know that Ahmed has continued to provide you with such great customer service! He is a great example of the excellent customer service that we strive for. Best, Melissa Steffy, General Manager.

May 17, 2018

Great Experience with Kevin! I recently turned in my X1 at Herb Chambers at the end of the lease term. Kevin helped me throughout the whole process and was extremely knowledgeable More

by Danaconn
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2018 -

Herb Chambers BMW of Boston responded

Thank you for your feedback! Great to know that Kevin provided you with great customer service and made the process painless. We know how stressful car buying/leasing can be. Best, Melissa Steffy, General Manager.

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