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Herb Chambers BMW of Boston

Boston, MA

4.8
2,395 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,395 reviews

April 05, 2017

Daniel Blash I have been coming to BMW of Boston for the past couple years and it seems to get better with every visit. The service team does an excellent job each More

by rpc0212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Blash
Apr 05, 2017 -

Herb Chambers BMW of Boston responded

Thank you! It is always rewarding to receive great feedback like this and we really appreciate you taking time out to share your experience. It's great to know that you enjoyed working with Dan, we think he's excellent too! Thank you for your business and we look forward to welcoming you back in the future. Best, Melissa Steffy, General Manager

March 30, 2017

Excellent experience. Sheraz Sheikh was an outstanding sales associate. No pressure, complete information and knowledge, and friendly. An absolute pleasure to work with. Th More

by Carlos Estrada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2017 -

Herb Chambers BMW of Boston responded

Thank you, Carlos, for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Sheraz. We value your business and hope to see you again soon! Best, Melissa Steffy, General Manager

March 29, 2017

Very Satisfied Would Recommend Purchased my BMW 528i on March 3rd,2017. Just want to leave a quick note of gratitude. Mohammed Omar was my sales specialist, he is super professional More

by dadame812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar In Sales , Justin Shin
Mar 29, 2017 -

Herb Chambers BMW of Boston responded

Thank you, Diana! Your honest opinion can be an invaluable reference for others who are in the market, for this reason we really appreciate the time you took to share your experience. We value your business and we hope to see you again. Kind Regards, Melissa Steffy, General Manager

March 29, 2017

Experience was good The service was good. There were a lot of details that needed to be sorted out and the sales person was helpful and polite and seemed to move as quick More

by CAL76
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mohammad Mirazimi
Mar 30, 2017 -

Herb Chambers BMW of Boston responded

Thank you for your feedback and our sincere apologies for the miscommunication leading to the 45 minute wait. We know your time is valuable and I'm truly sorry about that. We appreciate your kind words about your experience with Mohammad. Thank you for your business and please let us know if we can be of further assistance. Best, Melissa Steffy, General Manager

March 10, 2017

Excellent Friendly atmosphere great customer service highly recommend for purchase of new or used vehicles Ahmed jabrane very attentive at what I was looking fo More

by Janelle0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2017 -

Herb Chambers BMW of Boston responded

Many thanks, Janelle, for this terrific feedback! I'm delighted to learn that you enjoyed working with Ahmed. Please don't hesitate to reach out if we can assist you in the future. Best, Melissa Steffy, General Manager

March 10, 2017

Ahmed is the best! We've been working with Ahmed for years and he is one of the reasons we keep coming back to BMW. More

by ccslomiak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2017 -

Herb Chambers BMW of Boston responded

Thank you! We appreciate your terrific feedback. Please let Ahmed or myself know if we can assist you in the future. Best, Melissa Steffy, General Manager

March 05, 2017

Great leasing experience Extremely positive experience. Ahmed was knowledgeable about the cars and the leasing process but was not pushy and helped drive me towards the right More

by John Henise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2017 -

Herb Chambers BMW of Boston responded

Thank you, John, for sharing this great feedback. I'm so happy to know that Ahmed was able to assist you with your new BMW lease! Thank you for sharing and we look forward to providing you with 5-Star service again in the future. Best, Melissa Steffy, General Manager

March 01, 2017

Excellent service by the service department Needed an immediate appointment at the BMW service center in Boston, and was greeted with prompt service on the same day. I received excellent service More

by lax0238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Blash
Mar 01, 2017 -

Herb Chambers BMW of Boston responded

We really appreciate your kind words about your experience with Ahmed and Dan. I'm so glad to know they provided you with 5-Star service. Words like "excellent" are what we strive to provide all of our guests and I'm so happy to know that was reflected in your experience. Thank you for your business and please let us know if we can be of further assistance. Best, Melissa Steffy, General Manager

February 21, 2017

Excellent Service And Expereince Ahmed made the car-buying experience a breeze. He answered all our questions, was kind and courteous, and strove to meet all our expectations. And he More

by Jbolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 21, 2017 -

Herb Chambers BMW of Boston responded

Thank you! We realize you have several choices when buying a new vehicle and we thank you for choosing Herb Chambers BMW of Boston. We value your business and look forward to serving you in the future. Best, Melissa Steffy, General Manager

February 09, 2017

Stress Free car buying experience Walked in to the dealership on a sunday morning and within 2 weeks I had the car. Ahmed is really helpful and very friendly and he helped me find the More

by Abhishek Jindal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abhishek Jindal, Justin Shin
Feb 09, 2017 -

Herb Chambers BMW of Boston responded

Thank you for taking time to leave us a great review. We are so pleased to know that Ahmed and Justin did a great job assisting you with your new BMW. If there is anything further that we can do to assist you please let us know. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Melissa Steffy, General Manager

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