Herb Chambers BMW of Boston

Client service attitude stinks The moment we walked in the dealership the service reoresentative had a poor attitude. No service appointment noted, no loaner car, replacement part The moment we walked in the dealership the service reoresentative had a poor attitude. No service appointment noted, no loaner car, replacement part not on warranty. It went downhill from there. The sales manager delivered the loaner car after I complained, and felt he had just delivered an Olympic Gold medal. Much easier to just go to BMW Sudbury or give Mercedes Benz or Lexus your business. More

Very good experience Ahmed is courteous, personable, fun and professional. Linda and I were debating between leasing and buying. He was very patient in addressing all ou Ahmed is courteous, personable, fun and professional. Linda and I were debating between leasing and buying. He was very patient in addressing all our concerns with both these options. We decided to lease finally. Ahmed worked with us patiently to arrive at an agreement that we are happy with. We would highly recommend Ahmed. - Siva More

Great experience, great deal Brought my M4 leased from another dealer after the other dealer gave me the runaround. Got a deal done on a new M3 within 45m for a great price and l Brought my M4 leased from another dealer after the other dealer gave me the runaround. Got a deal done on a new M3 within 45m for a great price and low pressure experience. Everything could not have been easier. Would recommend to anyone in the area looking for a BMW, the entire staff was incredibly friendly. More

Excellent experience w my first M Been shopping for an M for months prior to visiting Herb Chambers. Emailed them and Internet team emailed back. Exchanged a few emails with Sara E., w Been shopping for an M for months prior to visiting Herb Chambers. Emailed them and Internet team emailed back. Exchanged a few emails with Sara E., who was a doll and a pleasure to work with, and even tried hard to obtain the original Monroney sticker from the previous owner at my request. Visited the dealership at the end of December and worked with Richard Baldani, who is also very pleasant to work with. He went above and beyond to make sure that I have everything I need for the new vehicle (and I am very OC regarding my cars) though their pricing was rigid with their SMART pricing (have a few comparable vehicles that are priced competitively though from independent dealers since I have been researching the vehicle for almost 8 months), which was not his fault. He is also very knowledgeable about the vehicle and BMWs in general (I rarely say this since I've been in love with BMWs since I was 5 and not a lot of consultants has the BMW knowledge comparable to mine), which is very comforting. They have reduced pricing over a month and discounted at the end of year to help move inventory, which finally came within my budget. Justin Shin, the finance manager was also good to work with and offered very attractive rates from BMW financial, even better than my CPC (Chase) preferred rates, which came as a surprise. Communication from them was also great and Rich tried to keep me up-to-date since they had to ship the car and registering it from a different state. Though their vehicle pricing could have been more attractive, I would definitely do business with them again simply from their great customer service. More

Positive experience buying first BMW My visit to Herb Chambers Boston was my 4th research visit to a BMW dealership, and I had little intention to make a purchase that day. However, Jing My visit to Herb Chambers Boston was my 4th research visit to a BMW dealership, and I had little intention to make a purchase that day. However, Jing and others made the experience positive, with thorough answers to my questions and reasonable discussions around pricing. So much so, that I ended up buying a nice 340 the next day. Jing even threw in some all weather floor mats, being the swell guy that he is. A very good experience. More

We bought our first BMW We had a great experience at Herb Chambers BMW. It began over the phone, we live on the Cape and weren't keen on going to Boston to look at cars. I c We had a great experience at Herb Chambers BMW. It began over the phone, we live on the Cape and weren't keen on going to Boston to look at cars. I called in to check on specific car availability, spoke to Rubia Akram, she convinced me the drive would be worth it. Our sales rep. Ahmed Jabrane was truly fantastic. My wife and I were about to call it a day, Ahmed went the extra mile to keep us there and insure we would leave with a car we would love. Ahmed was respectful and knowledgeable of all aspects of the process.I must say buying a car is not a process I was fond of, Ahmed changed all that. I actually feel we made a friend that day, that is a big wow for me. Dan Mahoney, BMW Genius, dropped off our new car and was also great, he spent as much time as we needed to acclimate us to our new car. I've got to say it was best car buying experience ever! Thank you Ahmed, Dan and the Herb Chambers team! We will be back!! More

Needed to get a new car quickl due to a total loss of the pr Ahmed was as effective and courteous as always. - he helped us with the first car as well. The process was smooth and painless. It is a pleasure to Ahmed was as effective and courteous as always. - he helped us with the first car as well. The process was smooth and painless. It is a pleasure to deal with Ahmed - he is very professional and at the same time nice and warm. Highly recommend More

Excellent location and sales experience! I definitely recommend this location for your BMW purchases. This location is conveniently located in Boston, and you will likely come back here both I definitely recommend this location for your BMW purchases. This location is conveniently located in Boston, and you will likely come back here both for your future vehicle purchases and for its service center. I also recommend looking for Ahmed Jabrane for help with completing your purchase because of his excellent work and customer service. Ahmed has always been in contact with me since my first BMW purchase in 2009 with e-mails every now and then or just saying hi when I come in for service. He is very helpful when I began looking for a new vehicle recently and always offered the help I needed in multiple ways (e-mails, phone calls, in-person). I am working with him on my new purchase of a BMW soon, and the experience/interactions have all been enjoyable. I am happy to say that I will continue to stay as a BMW customer (maybe for the rest of my life) because of Ahmed's great work and help. More

Worst service experience This is the first time I have ever written a negative experience as I typically want to write to thank people for their efforts. For the sake of other This is the first time I have ever written a negative experience as I typically want to write to thank people for their efforts. For the sake of others, I feel compelled to say having my car serviced their was awful. Everything was covered under warranty so this is not about price, but about total lack of professionalism demonstrated by their service team. It started with them not finding the car for a day on location and it was towed to them by BMW assiststance. Despite multiple calls over 10 Days trying to get a status, not once did anyone ever reach out to me. Even more strangely, called Saturday am and they told me work had been completed. No one called to tell me that. It ended with literally waiting 1 hour from when after I got there and they called for the car to be brought to me. Laughably, the service desk told me to wait outside in the alley as no one comes in to tell you it is there. After standing outside for 10 mins in 5 degree weather I went inside and found a sales manager who did everything she could to get things sorted (kudos to Jano as she absolutely was helpful as was Kyle). Rest of service team was totally disinterested. Hard to believe that this goes on in the service side as the sales part seems well run. I own both a Porsche and a BMW. I will never do business with Herb Chambers after this experience. More

One of the best car buying experience. Jing Lau was very friendly and professional. Helped us get a good deal with good car features. We needed the car urgently, worked very hard to get us Jing Lau was very friendly and professional. Helped us get a good deal with good car features. We needed the car urgently, worked very hard to get us the car registered and available in no time. More