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Herb Chambers BMW of Boston
Boston, MA
2,559 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,559 reviews
August 21, 2018
Excellent customer service! Jing has fantastic customer service! He went above and beyond to meet and exceed my expectations in buying a new BMW! He worked closely with each sta Jing has fantastic customer service! He went above and beyond to meet and exceed my expectations in buying a new BMW! He worked closely with each staff person and manager along the way and kept us informed. I'm a very happy customer after working with Jing! More
by bc
Employees Worked With
Jing Lau, Miguel Banos, Giovanni Tosti
August 20, 2018
Best customer service I had a great buying experience here with Jing Lau. He was very patient and we went through each model I was considering in detail. Never tried to up- I had a great buying experience here with Jing Lau. He was very patient and we went through each model I was considering in detail. Never tried to up-sell and prioritized me getting something I was happy with. In the end he got me an amazing deal and was as happy as I was that everything worked out for me. Even got me some freebies when I was picking up the car! Would definitely recommend! Best experience I've had with a dealership and rep. More
by Byc
Employees Worked With
Jing Lau
August 10, 2018
Best experience buying a new car. Jing provided friendly, efficient and knowledgeable assistance in our identifying and acquiring our new car. He could not have been more helpful; we' Jing provided friendly, efficient and knowledgeable assistance in our identifying and acquiring our new car. He could not have been more helpful; we'll look for him again the next time we're in the market for a new car. More
by Joel and Tanya
Employees Worked With
Jing Lau
July 30, 2018
Higor Teixeira Higor has been my primary service agent since I purchased my 2015 Convertible M4. While the car has had no problems, I have needed regular service, o Higor has been my primary service agent since I purchased my 2015 Convertible M4. While the car has had no problems, I have needed regular service, one dent fixed and help with hail dents from getting caught in a storm. In every case Higor has been nothing short of fantastic. Clear expectations, regular updates and excellent service. He is an real professional for BMW, Herb Chambers and I appreciate it. Best, Rob DeMartini More
by RTDMART
Employees Worked With
Higor Teixeira
July 28, 2018
Great purchasing experience ! Not only did I have a an exceptional purchasing experience at Herb Chambers I also made a new friend in Jing. Jing took the time to understand the ne Not only did I have a an exceptional purchasing experience at Herb Chambers I also made a new friend in Jing. Jing took the time to understand the needs and budget of both my fiance and I. Not only did he get us into our dream car but he kept his promise of "going to bat" for us and getting us the best deal possible, which he did ! His level of professionalism, product knowledge and customer service is unmatched. I would definitely recommend Jing to anyone who is shopping for a new BMW ! More
by Mike P.
Employees Worked With
Jing Lau
July 27, 2018
Customer focus and dedicated! This was my first visit after purchasing a car from a colleague this week - within 48 hours of ownership I was in checking tire pressure. Higor and a This was my first visit after purchasing a car from a colleague this week - within 48 hours of ownership I was in checking tire pressure. Higor and all I interacted with were totally amazing and stayed after 7pm to be sure I got my car. I enjoyed the time and service with both Higor and Junior - I am actually looking forward to seeing them again!! Deb Hicks More
by DHDL
Employees Worked With
Junior (that was the name he used) - aweseome as well, Higor Teixeira
July 27, 2018
Damaged my car and repaired with velcro The dealership was working on my bmw i8 and called me to let me know it was ready for pickup. After a month of working on it they scratched the rear The dealership was working on my bmw i8 and called me to let me know it was ready for pickup. After a month of working on it they scratched the rear fender. They said they would repair it and once it was complete they called me back to pick it up. When I came back, both front fenders wweee scraped and the windshield was cracked all the way across. They agreed to repair it and when I came back again the car had been put back together with VELCRO! I still have a damaged vehicle after my car has spent two full months at the dealership. I called multiple times requesting to speak to the service manager and throughout the entire two month ordeal never heard back from them. More
by Babab
Employees Worked With
July 24, 2018
Great experience at Herb Chambers BMW of Boston My wife and I are very grateful for the recommendations of both Jing and the Finance team to make our purchase happen. Jing was very helpful since we My wife and I are very grateful for the recommendations of both Jing and the Finance team to make our purchase happen. Jing was very helpful since we stepped into the dealership, and walked us through pros and cons for each of the available cars. At the end, we ended up happy of the car we bought, and will definitely consider coming back for our future ride. More
by Mauricio
Employees Worked With
Jing Lau
July 19, 2018
Experience at Herb Chambers Indifferent attitude; lack of customer service. No sense of urgency to get started on service and lack of communication or any updates. Regret having Indifferent attitude; lack of customer service. No sense of urgency to get started on service and lack of communication or any updates. Regret having to get the vehicle serviced at this center. More
by Car guy
Employees Worked With
Higor Teixeira
July 12, 2018
Repeat customer I leased a second Bimmer within a year of my first. Mo was able to quickly find a car and get me the best price. Easy to work with and always goes t I leased a second Bimmer within a year of my first. Mo was able to quickly find a car and get me the best price. Easy to work with and always goes the extra mile. Definitely recommend. More
by ecchiang
