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Herb Chambers BMW of Boston

Boston, MA

4.8
2,478 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,478 reviews

May 30, 2017

Knowledgable, thorough and friendly Kevin has been leasing BMWs to my wife and I through Herb Chambers for years now. He understands the inventory and features well. He takes time to More

by 12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2017 -

Herb Chambers BMW of Boston responded

Thank you for your time and recommendation. We truly appreciate hearing feedback from our customers! I'm so happy to know that Kevin was able to provide you and your wife with such positive experiences. Your satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call. Best, Melissa Steffy, General Manager

May 29, 2017

World class new car experience yet again Kevin Bugbee calls me 3 months earlier than my lease end and we go through the pros and cons of turning the 435i convertible in. He also goes over in More

by chinorao14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2017 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience with Kevin. It is great to know that you found him to be so friendly and accommodating. I will be sure to let Kevin know that you spoke highly of him. Thank you for these kind comments and we look forward to your next visit! Best, Melissa Steffy, General Manager

May 25, 2017

Very please!! James Ahern is the best salesman, my husband and I are very very happy with James. I would recommend James to all my friends. He has a lot of patient More

by MyCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ahern
May 26, 2017 -

Herb Chambers BMW of Boston responded

I'm so pleased to hear that you and your husband enjoyed working alongside James. We strive to provide a world-class experience, so it's rewarding to know you had a pleasant time at our dealership. We value your business and please don't hesitate to contact us should any future questions arise. Best, Melissa Steffy, General Manager

May 22, 2017

Very professional I had very nice experience getting my new car here. Ahmed is my client advisor, provided detail usage of each little feature of my car. From test driv More

by paulPandaG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2017 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to leave this feedback. We strive each and every day to provide our guests with professional, efficient and friendly service. I'm so happy to know that your visit reflects that, and that Ahmed was able to assist you in finding exactly what you wanted. Thank you so much for your business and we hope to have the opportunity to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

May 18, 2017

Excellent experience yet again It was a pleasure to get our second car from Ahmed. He is courteous professional and shows great deal of integrity in dealing with customers. The enti More

by aranaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2017 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to tell us about your experience. Hearing that Ahmed took such great care of you from start to finish is the kind of feedback we like to hear! I'm so glad you are happy with your new BMW and your experience here at Herb Chambers BMW of Boston. Thank you again and we look forward to serving your automotive needs for many more years to come. Best, Melissa Steffy, General Manager

May 18, 2017

BMW X3 Kevin is an exceptional and rare professional, he made the experience seamless, my wife and I appreciated his direct and candid professionalism. The e More

by ajaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 18, 2017 -

Herb Chambers BMW of Boston responded

I sincerely appreciate you posting such kind words regarding your experience with Kevin. We strive to provide our guests with a professional and enjoyable experience, and it is always a delight to read that one of our team members is exceeding our customers' expectations. Thank you and we look forward to serving your automotive needs in the future! Best, Melissa Steffy, General Manager

May 15, 2017

Great Experience Ahmed was a pleasure to work with. Just a great and easy experience right from picking out the car I wanted to buying it. Loving the new BMW. More

by DJP1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Banos
May 15, 2017 -

Herb Chambers BMW of Boston responded

Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. Congratulations on your new BMW, we appreciate your business! Best, Melissa Steffy, General Manager

May 08, 2017

Excellent Service James Ahern is a fantastic salesman. My wife and I came in with a lot of ideas and James worked with us, very patiently, and was able to work with us More

by solore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ahern
May 08, 2017 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to recognize James. I'm so happy to know that he was able to provide you and your wife with a pleasant time purchasing your new BMW X1. It's great that we were able to gain your trust in our business. Thank you for your feedback and we look forward to assisting you with your future sales and service needs. Best, Melissa Steffy, General Manager

May 01, 2017

Turning in Leased Car I had the most positive experience I have ever had dealing with the lease/purchase/exchange of a car today. I had to return my car because the lease More

by bubbles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2017 -

Herb Chambers BMW of Boston responded

Thank you for leaving us your detailed feedback! We love to hear that our team is maintaining the high standards that we practice, and ensuring that the whole process is enjoyable from start to finish. If any questions arise, please don't hesitate to contact us as we are here to help! Thanks again and we look forward to assisting you in the future. Best, Melissa Steffy, General Manager

April 25, 2017

Exceptional service Chris was fantastic. I arrived early and was taken immediately. Chris told me about a recall and made sure it was done. Since the work took longe More

by Paul123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Anslono
Apr 25, 2017 -

Herb Chambers BMW of Boston responded

Thank you, Paul. We're thrilled to know that your experience with Chris and our service department was exceptional! That's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! Best, Melissa Steffy, General Manager

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