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Herb Chambers BMW of Boston

Boston, MA

4.8
2,381 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,381 reviews

June 01, 2015

Mark Keohane the best service professional ever!!! The best place to have your vehicle serviced from. It has some of the nicest service people out there. Ask for Mark Keohane at the service center and More

by Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keohane- Service Manager @ Herb Chambers BMW of Boston
Jun 03, 2015 -

Herb Chambers BMW of Boston responded

Thank you, Simon! On behalf of our entire team here in Boston, we thank you for your business and look forward to serving your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

May 22, 2015

The best purchase experience in BMW with Ahmed I brought a new 435i in herb Bmw on two weeks ago, and I met a best man who is Ahmed,he always solve me for every question patiently amd he always ca More

by Kuei Feng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 26, 2015 -

Herb Chambers BMW of Boston responded

Thank you! We strive to provide all of our guests with an excellent customer experience and I'm so happy to know Ahmed was able to provide you with exactly that. I will be sure to share your encouraging words with Ahmed, as I know that will make his day! Thank you for your business and we look forward to serving your automotive needs in the future. Best, Melissa Steffy, General Manager

May 12, 2015

Great service. Would definitely come back in the future. My father and I have been dealing with Ahmed for a while now. Always provides great service and advice. Made our purchases a very good one. Would defi More

by jimmyh356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 12, 2015 -

Herb Chambers BMW of Boston responded

Thank you, Jimmy! I’m thrilled to hear how happy you are with your experiences with Ahmed. We strive to provide all of our guests with the most professional and enjoyable experience and I’m so happy he was able to provide you with exactly that. Thank you for your business and we look forward to serving your automotive needs in the future. Sincerely, Melissa Steffy, General Manager

May 11, 2015

Great sales experience and outstanding customer support Great sales experience from Magret Dagbjartsdottir this past week. I had decided to replace my aging BMW and Margret helped me find the right vehicle More

by Ben1916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jano Letaif; Nicole Aponte
May 11, 2015 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience and let us know how we're doing! We strive to provide our guests with the best customer service which means everyone at Herb Chambers BMW of Boston focuses on being professional, knowledgeable and customer oriented. I'm thrilled to hear that Margret, Jano and Nicole were able to accommodate you and help you find the right vehicle to suit your needs. Thank you again and we look forward to serving your automotive needs for many more years to come. Sincerely, Melissa Steffy, General Manager

May 01, 2015

Worst Dealership Ever I will never buy another vehicle from any Herb Chambers dealership(s), also I'll take my 2015 X4 to another dealer for service. The day I picked up m More

by BanditBear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 07, 2015 -

Herb Chambers BMW of Boston responded

Your business is certainly important to us and I'm sorry to read this feedback. At Herb Chambers BMW we do our best to ensure each guest has an enjoyable experience. I would like to hear more about your time with us since this is not what you have described. If you would like to contact me I should like to speak with you to better understand what we can do. I look forward to speaking with you. Melissa Steffy, General Manager

April 27, 2015

Outstanding Sales Experience My wife and I highly recommend Herb Chambers BMW and sales consultant Sheraz Sheikh for your next vehicle purchase. We are from NJ, and it happened t More

by Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Aaron Allsopp
Apr 27, 2015 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to write this review. I'm so happy to read that your car-buying experience with Sheraz was such a positive one! One of our primary goals is to give each guest a positive and professional experience, it sounds like Aaron and Sheraz did just that! We appreciate your business and look forward to seeing you again. Best, Melissa Steffy, General Manager

April 23, 2015

The Road to Kevin is a great road !!!!! Had been searching for a particular car for over a month, when I stumbled upon the holy grail of dealers, Herb Chambers of Boston. Had looked at exam More

by Jack's 2012 Audi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jay Goldman
Apr 24, 2015 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Kevin is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Melissa Steffy, General Manager

April 14, 2015

Great!! Been a customer for a while now. I've been working with Ahmed. He's very patient and thorough. The service department is good too. They do get you in More

by algert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 14, 2015 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with us. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

April 13, 2015

New BMW 335i X-Drive I just picked up my new car this weekend. I had a great experience with Ahmed Jabrane. He was very honest, straightforward, and responsive. We did More

by abakinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 13, 2015 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Ahmed. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

April 11, 2015

My recent purchase (March-2015) Sheraz was extremely professional, knowledgeable and very friendly. Overall everything went smooth with my car buying experience at this dealership. More

by SN2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 13, 2015 -

Herb Chambers BMW of Boston responded

On behalf of all the team here at Herb Chambers BMW, I would like to thank you for choosing us for your automotive needs. Your honest opinion can be an invaluable reference for other customers who are in the market, for this reason we really appreciate the time that you have taken for sharing your experience on DealerRater. I do apologize for the parking issue. This is something we are trying to fix. We value your business and we hope to see you again. Best. Melissa Steffy, General Manager

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