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Herb Chambers BMW of Boston

Boston, MA

4.8
2,382 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,382 reviews

April 11, 2015

My recent purchase (March-2015) Sheraz was extremely professional, knowledgeable and very friendly. Overall everything went smooth with my car buying experience at this dealership. More

by SN2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 13, 2015 -

Herb Chambers BMW of Boston responded

On behalf of all the team here at Herb Chambers BMW, I would like to thank you for choosing us for your automotive needs. Your honest opinion can be an invaluable reference for other customers who are in the market, for this reason we really appreciate the time that you have taken for sharing your experience on DealerRater. I do apologize for the parking issue. This is something we are trying to fix. We value your business and we hope to see you again. Best. Melissa Steffy, General Manager

March 22, 2015

Bought a new BMW 328d Kevin did a super job, from greet to meet, the paper work, and delivering the car to us. Kevin was a good sales person, but yet, a better person. Al More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 23, 2015 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience with Kevin. I’m thrilled to hear how happy you are. We value our guests’ feedback and I know Kevin will appreciate your encouraging words. On behalf of our entire team here in Boston, we thank you for your business and look forward to serving your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

March 17, 2015

Great experience with the dealership The experience with the dealership was absolutely great. I worked with Joseph Pirolo in Sales. He was very friendly, courteous and professional. I con More

by Dips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Pirolo, Justin Shin
Mar 17, 2015 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your encouraging words and kind recommendation of our team. We take great pride in surpassing any and all expectations you might have with buying your vehicle. I’m so pleased to hear that our crew proudly represented our company values and provided you with such great service. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

March 17, 2015

New to BMW and already feel like family! I just acquired a BMW in FL and brought it in for a check at BMW Boston. At first, I was told that adding a new number plate wasn't an issue. After co More

by azanmorani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 17, 2015 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your kind recommendation of Kevin. Our apologies for any miscommunication or inconvenience we caused. Thank you for your business and we look forward to the opportunity to serve your automotive needs in the future. Best, Melissa Steffy, General Manager

March 15, 2015

Wonderful and friendly experience in joining BMW family !!! Kevin at herb chambers is a wonderful person ! He understood exactly what i want and very friendly. He worked along with me to find the best fit for m More

by Eshwar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 16, 2015 -

Herb Chambers BMW of Boston responded

I sincerely appreciate the time it took for you write this great review about Kevin! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Melissa Steffy, General Manager

March 14, 2015

Excellent Experience, unbeatable prices, professional servic After shopping at just about every BMW dealership in the greater Boston area, I settled on Herb Chambers as the BMW dealership to earn my business. A More

by flahermi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Pirolo, Justin Chin, Jeaneau (sp? sales manager), Tom LaLicata
Mar 16, 2015 -

Herb Chambers BMW of Boston responded

I sincerely appreciate the time it took for you write this great review about our team! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Melissa Steffy, General Manager

March 14, 2015

I made a new friend I have only bought my vehicles from herb chambers of boston bmw. I recently leased a new one a few weeks ago and Kevin bugbear made the purchase as s More

by Mandywinnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 16, 2015 -

Herb Chambers BMW of Boston responded

Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We're absolutely thrilled you love your new BMW. We value your business and look forward to serving your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

March 14, 2015

Personal matters due to matter to dealership My fiancé and I came to Herb Chambers BMW of Boston to lease a 528xl and worked with Kevin Bugbee. Somehow the deal switched to a 428, and although th More

by ZoeysMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 30, 2015 -

Herb Chambers BMW of Boston responded

I would like to sincerely apologize for any misrepresentation or confusion that you may have experienced here at Herb Chambers BMW of Boston. Although we strive for perfection, there are times that we make mistakes. I’m sorry that you did not have a great experience with us. Once again please accept our apologies. Please feel free to reach out to me directly should there be anything I can assist you with in the future. Best, Melissa Steffy, General Manager

March 12, 2015

Professional and knowledgeable staff. Just wanted to send a quick thank you note to Sheraz Sheikh for facilitating our X5 purchase. It was indeed a pleasure to have worked with you. Th More

by Ali
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 12, 2015 -

Herb Chambers BMW of Boston responded

On behalf of all the team here at Herb Chambers BMW, I would like to thank you for choosing us for your automotive needs. Your honest opinion can be an invaluable reference for other customers who are in the market, for this reason we really appreciate the time that you have taken for sharing your experience on DealerRater. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Best, Melissa Steffy, General Manager

March 07, 2015

Treated this new BMW owner with classy kid gloves Imagine folks at a dealership that go above and beyond when a mistake has been made -- despite the fact that the mistake was YOURS. As a first-time More

by Valerie A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike (driver extraordinaire), Justin Shin, Chris Anslono
Mar 10, 2015 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your encouraging words and kind recommendation. At Herb Chambers BMW, we take great pride in surpassing any and all expectations you might have in your vehicle decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

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