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Herb Chambers BMW of Boston
Boston, MA
2,497 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,497 reviews
September 27, 2025
Sales representative ,Hadi, is very kind and professional. I had a real good buying process. professional. I had a real good buying process. More
by james
September 27, 2025
Dan was very helpful. He was able to get me in the next day for a brake fluid check. When I was there, he was very polite and respectful. He was able to get me in the next day for a brake fluid check. When I was there, he was very polite and respectful. More
by tattoo.euj
Employees Worked With
Dan
September 26, 2025
Had great experience , the staff was welcoming, knowledgeable, my salesperson Ahmed genuinely focused on helping me find the right car, arranged test drive, I was happy with my purchase. I highly r knowledgeable, my salesperson Ahmed genuinely focused on helping me find the right car, arranged test drive, I was happy with my purchase. I highly recommend this dealership to anyone looking for an stress-free car buying experience. Actually, this is my third BMW from him. Thanks a lot! More
by Liu
Employees Worked With
September 25, 2025
Highly professional personnel starting with the technicians that take your car in and ending with service consultants and repair technicians. Two-way Uber service for those who can’t wait is an exc technicians that take your car in and ending with service consultants and repair technicians. Two-way Uber service for those who can’t wait is an excellent bonus. More
by crux.onyx4622
Employees Worked With
September 25, 2025
Excellent communication and flexibility during repair process. They provided me options and were patient as we worked through them. process. They provided me options and were patient as we worked through them. More
by JC Alchemst
September 24, 2025
I strongly recommend this dealership. The people there are so helpful. They know exactly what they are doing. The people there are so helpful. They know exactly what they are doing. More
by michelgoin75
September 24, 2025
Classic bait and switch … told Julie I had received a $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after the service was delivered, Julie told me she had to charge me full price of $147.. I objected and she ignored my protestation. I could care less about the $27 overcharge but it is the principle. Previously, as I was awaiting the service I inquired about buying a new BMW X5. Consequently, after I was overcharged, I informed Julie, the other service people (one woman was extremely understanding and provided me with a free car wash coupon), and then the sales representatives that I would NEVER purchase a car from Herb Chambers again. Note I have up to this point purchased 3 vehicles from Herb Chambers. I hope Herb Chambers felt it was worth it - $27 overcharge just cost them a $80,000 sale! More
by John
September 24, 2025
Bought a 40k car and couldn’t even get an oil change. Isn’t that something? I noticed the check light for an oil change when I went to pickup my car. I was advised that they would pay for the oil change Isn’t that something? I noticed the check light for an oil change when I went to pickup my car. I was advised that they would pay for the oil change at a dealership closer to my home address. I guess I was just told that so I could leave. Because the moment I left, the conversation changed. Now the manager is saying I should drive 1hr 45 mins back to them for the oil change when they had the car prior to me collecting it and saw the check light. For 40k+ this service is poor More
by allenmonique24
Employees Worked With
Willis, Calderon
September 22, 2025
Excellent service and communication. I also like the fact that I can get a loaner vehicle. I also like the fact that I can get a loaner vehicle. More
by Lauramprager
Employees Worked With
