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Herb Chambers BMW of Boston

Boston, MA

4.8
2,399 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
Contact Dealership

1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,399 reviews

April 19, 2025

Jurell was very knowledgeable of my vehicle, Thanks again for all of your help and professionalism. I will be contacting you for my next service! More

by shizzo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
Apr 21, 2025 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Jurell provided you with knowledgeable and professional service at Herb Chambers BMW of Boston. Thank you for your kind words, and we look forward to assisting with your next service!

April 19, 2025

The staff in the service department are always there for me. Great experience as always More

by mollyn2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Herb Chambers BMW of Boston responded

Hi Molly! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers BMW of Boston! We'll see you next time!

April 18, 2025

I really appreciate the friendly and knowledgeable staff at this dealership. They were so helpful in explaining the features of the car and answering all my questions More

by amiine007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Apr 21, 2025 -

Herb Chambers BMW of Boston responded

We're delighted to hear that our team at Herb Chambers BMW of Boston provided you with such helpful and informative service. Thank you for the kind words!

April 16, 2025

Clean, kind, and professional. People are nice and patient to all of the customers. Best More

by Ycw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik, Shahi
Apr 16, 2025 -

Herb Chambers BMW of Boston responded

Thanks for the stellar rating! We're glad you had a great experience! - Herb Chambers BMW of Boston

April 11, 2025

I didn’t have a great dealing with Julia. I called twice and she never returned my call. She said my car would be ready on a Tuesday and I did not receive it until Thursday More

by Deliamedeiros68
Recommend Dealer
No
Employees Worked With
Ryan was very helpful
Apr 16, 2025 -

Herb Chambers BMW of Boston responded

Thank you for the review. We strive for timely service and proactive communication, so it's disappointing to hear about this experience. Please feel free to reach out if you'd like to discuss further or need any assistance moving forward. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

April 08, 2025

I am incredibly disappointed with the manner in which I have been treated at Herb Chambers BMW of Boston. I purchased a car for my son remotely and the requests that have been made change daily in order t More

by Alex
Recommend Dealer
No
Employees Worked With
Apr 09, 2025 -

Herb Chambers BMW of Boston responded

Alex, I'm concerned to hear about the difficulties you've faced with your son's vehicle purchase. We strive for a smooth and transparent process, so it's disappointing to learn of these issues. I'd like to assist in resolving this matter promptly; please feel free to reach out directly at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

April 01, 2025

Amazing people and amazing service for anything your BMW needs! High quality and very honest! More

by jlevis66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
Apr 02, 2025 -

Herb Chambers BMW of Boston responded

Your five-star rating made our day! We can't wait to welcome you back soon! - Herb Chambers BMW of Boston

April 01, 2025

They scratched my car. I called the service department and never heard anything back from them More

by Sz
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan
Apr 02, 2025 -

Herb Chambers BMW of Boston responded

Thank you for reaching out. I would appreciate the opportunity to discuss this situation with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com

April 01, 2025

Higor was the best ! Provides a honest and good service and now my bmw is good as new. Great dealership More

by Gustavo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Herb Chambers BMW of Boston responded

Gustavo, we're delighted to hear that Higor provided you with excellent service at Herb Chambers BMW of Boston. Thanks for the shoutout and enjoy your newly refreshed BMW!

March 31, 2025

I recently had my car serviced, and I couldn’t be more pleased with the experience. Higor, my service advisor, was professional, knowledgeable, and kept me informed throughout the process. Danny, the tech More

by Erlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Herb Chambers BMW of Boston responded

Erlin, we're delighted to hear that Higor and Danny provided such excellent service during your visit at Herb Chambers BMW of Boston. Thank you for recommending us, and we look forward to assisting you again in the future!

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