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Herb Chambers BMW of Boston
Boston, MA
2,599 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,599 reviews
April 30, 2023
At the time I made an appointment for my 1 year service on my M55i, I was told it would take an hour. I called back a bit later to request a state inspection, and the person on the phone said they'd do it on my M55i, I was told it would take an hour. I called back a bit later to request a state inspection, and the person on the phone said they'd do it along with the one year service and the appointment would take an hour and a half. When I dropped the car off, I was told the service would take two hours, so I decided to wait. Mistake! After three hours waiting in the waiting area with no update, I inquired and was told there was a delay in car wash. I told them to forget the car wash and give me my car. When I got the invoice, I saw that they, in fact, did not do the promised state inspection. Unacceptable! More
by mgoulde
Employees Worked With
Julieth Pineros
April 27, 2023
Without Matt assistances I would had got nothing done, with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Mat with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Matt! everyone else is great, but Matt is above the rest. Matt's understanding of the service the department and dealing with customer, again is by far top notch. Thanks Matt. More
by Investwise8
Verified CustomerEmployees Worked With
Matt Krappe
April 27, 2023
Without Matt assistances I would had got nothing done, with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Mat with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Matt! everyone else is great, but Matt is above the rest. Matt's understanding of the service the department and dealing with customer, again is by far top notch. Thanks Matt. More
by Investwise
Employees Worked With
Matt Krappe
April 26, 2023
Sheraz is the best. This is the 3rd car that I have purchased from him. I have complete trust in him and continually refer him whenever possible. This is the 3rd car that I have purchased from him. I have complete trust in him and continually refer him whenever possible. More
by mlserrano
Employees Worked With
April 20, 2023
The space of this dealership is not the most spacious due to the location. However, the staff are SUPER friendly and knowledgeable of their products, and that made me feel very comfortable to work with them to the location. However, the staff are SUPER friendly and knowledgeable of their products, and that made me feel very comfortable to work with them the whole time. More
by Ying
Employees Worked With
Marcus, David Torres
April 20, 2023
Service is alway prompt and professional from the guys who take my car to the team at the service desk to service managers. James always takes great care of me who take my car to the team at the service desk to service managers. James always takes great care of me More
by EAM
April 15, 2023
Great sales and service, and service department. .friendly..knowledgable..convenient..a go to for BMW .friendly..knowledgable..convenient..a go to for BMW More
by TRM
