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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,004 Reviews
Call Service Center (617) 731-1700

1,004 Reviews of Herb Chambers BMW of Boston - Service Center

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May 01, 2025

The crew here go above and beyond in customer service. No wonder they are 5-star rated! More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
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April 30, 2025

I’ve been working with Mark Ravin for 20 years. First with my Mini and last ten years with my X3. Mark alwys has been the best service provider. He’s great at explaining things and I trust his advi More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
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April 29, 2025

Always the best! ! Running from the cold up in New England. I was born to be a fiddler in an old-time string band My baby plays the guitar, I pick a banjo now Oh, More

by J-Bones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Herb Chambers BMW of Boston responded

Hi J-Bones! Thanks for sharing your unique and creative review! We're glad to hear you had a great experience with us at Herb Chambers BMW of Boston. Safe travels on all your adventures!

April 29, 2025

The Service Department, under the superb direction of Matt Crappe, has done an outstanding job taking care of my two BMWs over the past twelve years. Higor and James are very helpful every time I come f More

by msomd65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience with our Service Department at Herb Chambers BMW of Boston! We're delighted to hear that Matt, Higor, and James have consistently provided outstanding service over the years. We appreciate your loyalty and look forward to continuing to take great care of your BMWs! Safe travels!

April 19, 2025

Jurell was very knowledgeable of my vehicle, Thanks again for all of your help and professionalism. I will be contacting you for my next service! More

by shizzo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
Report | Print
Apr 21, 2025 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Jurell provided you with knowledgeable and professional service at Herb Chambers BMW of Boston. Thank you for your kind words, and we look forward to assisting with your next service!

April 19, 2025

The staff in the service department are always there for me. Great experience as always More

by mollyn2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Herb Chambers BMW of Boston responded

Hi Molly! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers BMW of Boston! We'll see you next time!

April 18, 2025

I really appreciate the friendly and knowledgeable staff at this dealership. They were so helpful in explaining the features of the car and answering all my questions More

by amiine007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
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Apr 21, 2025 -

Herb Chambers BMW of Boston responded

We're delighted to hear that our team at Herb Chambers BMW of Boston provided you with such helpful and informative service. Thank you for the kind words!

April 16, 2025

Clean, kind, and professional. People are nice and patient to all of the customers. Best More

by Ycw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik, Shahi
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Apr 16, 2025 -

Herb Chambers BMW of Boston responded

Thanks for the stellar rating! We're glad you had a great experience! - Herb Chambers BMW of Boston

April 01, 2025

Amazing people and amazing service for anything your BMW needs! High quality and very honest! More

by jlevis66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
Report | Print
Apr 02, 2025 -

Herb Chambers BMW of Boston responded

Your five-star rating made our day! We can't wait to welcome you back soon! - Herb Chambers BMW of Boston

April 01, 2025

Higor was the best ! Provides a honest and good service and now my bmw is good as new. Great dealership More

by Gustavo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Herb Chambers BMW of Boston responded

Gustavo, we're delighted to hear that Higor provided you with excellent service at Herb Chambers BMW of Boston. Thanks for the shoutout and enjoy your newly refreshed BMW!

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