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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,038 Reviews

1,038 Reviews of Herb Chambers BMW of Boston - Service Center

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July 24, 2025

Mark Ravin is great . He gets it done!!! He is a great asset to Chambers. More

by pkurzina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Jul 25, 2025 -

Herb Chambers BMW of Boston responded

We're glad to hear Mark provided five-star care during your visit to Herb Chambers BMW of Boston! Thank you so much for your review!

July 23, 2025

Mark always goes above and beyond with every aspects of the services and great at explaining them in easily understandable laymen’s terms More

by erin C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Jul 24, 2025 -

Herb Chambers BMW of Boston responded

Erin, we're delighted to hear that Mark always goes the extra mile! Thank you for choosing Herb Chambers BMW of Boston and for sharing your experience. We wish you safe travels ahead!

July 22, 2025

This is the best customer service in automotive. Mark in Mini does everything possible to ensure that the customer is taken care of and is the most honest service provider in automotive. More

by Chris Heeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Jul 22, 2025 -

Herb Chambers BMW of Boston responded

Chris, this feedback is everything we hope for! We're thrilled to hear that Mark delivers such exceptional service at Herb Chambers BMW of Boston! Safe travels!

July 22, 2025

Higor was an excellent service rep and the dealership delivered as promised on timing and cost. More

by Gmktpelletier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Herb Chambers BMW of Boston responded

We're glad Higor provided excellent service and that everything was delivered as promised at Herb Chambers BMW of Boston. We look forward to serving you again! Safe travels!

July 12, 2025

Kirril was very top 10. He went above and beyond and got my service done on time.. More

by Susan.bushman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Herb Chambers BMW of Boston responded

Susan, we're glad to hear Kirril went above and beyond for you at Herb Chambers BMW of Boston. We look forward to serving you again! Safe travels!

July 12, 2025

Dropped car off for a recall notice. Brake fluid flush and software update. Dealer called me an Uber to get home and then delivered the car to me. The next day I met with a genius who More

by Nancy
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian
Jul 14, 2025 -

Herb Chambers BMW of Boston responded

Having your vehicle in top working order is our goal! Thank you for choosing Herb Chambers BMW of Boston and for sharing your experience.

July 11, 2025

Jurell was my service advisor in early July and I can not praise him enough. Very very nice. More

by Vadim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
Jul 11, 2025 -

Herb Chambers BMW of Boston responded

Vadim, We're glad to hear it! Thank you so much for the five-star rating! – Herb Chambers BMW of Boston

July 10, 2025

Good communication from the service agent plus a car wash at the end. Great loaner vehicle too. More

by Geoffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Jul 11, 2025 -

Herb Chambers BMW of Boston responded

Geoffrey, thank you for reviewing your recent visit here at Herb Chambers BMW of Boston! We hope we have the opportunity to serve you again in the future!

July 09, 2025

James at Herb Chambers delivered a world-class service experience. As a first-time customer, I couldn’t have asked for a more seamless introduction. James and his team cared for my Alpina B6 with precisio More

by Branden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Herb Chambers BMW of Boston responded

Hi Branden - We are thrilled to hear that you had such a positive and successful service experience with James and the Herb Chambers BMW of Boston team! Thank you for your business and your confidence in our work. Safe travels in your BMW Alpina B6!

July 04, 2025

The staff is nice, but didn’t return my call. The cost of service is insanely high More

by heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Herb Chambers BMW of Boston responded

Heather - I am truly sorry that your experience didn't match our high expectations. I would be happy to help in any way that I can and invite you to contact me at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

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