Herb Chambers BMW of Boston - Service Center

I purchased my car elsewhere, but I'm confident this would've been a better buying experience at Herb Chambers. I've been having my car serviced here, they are professional, courteous, and thorough. would've been a better buying experience at Herb Chambers. I've been having my car serviced here, they are professional, courteous, and thorough. More

James is a Very knowledgeable sales person, always providing timely updates on car repair status. Great experience working with him. Thanks providing timely updates on car repair status. Great experience working with him. Thanks More

The service department at the HCBMW of Boston was fantastic!.I had called them frantic because my vehicle would not come out of first gear and did not park. A woman had answered and listened patientl fantastic!.I had called them frantic because my vehicle would not come out of first gear and did not park. A woman had answered and listened patiently while I was talking a mile a minute. Eventually, my car had to be towed. I was still a mess when I arrived at the service department; Jurell was very thorough and patient with me. He answered all of my questions and was able to get me a loaner car. I was very happy that they were able to take a look at my car the next day. Upon picking up my car, I realized that they had checked my tires, topped off all the fluids and cleaned my car. It’s a nice perk. Overall, it was a great experience for my first time going to the service department. More

As an out of towner in desperate need of a tire so I could head home, the warm, welcome and assurance I received immediately reduced my anxiety. The team was friendly, professional and quickly dealt wit could head home, the warm, welcome and assurance I received immediately reduced my anxiety. The team was friendly, professional and quickly dealt with my issue, allowing me to get on my way despite the late Friday emergency. Many thanks to all of you! You do BMW proud! More

I brought the vehicle for inspection and the effectiveness was amazing. Did not hv to wait long. Great Job! effectiveness was amazing. Did not hv to wait long. Great Job! More

Excellent experience. My service advisor was polite, proffered. They helped me right away with my problems. My service advisor was polite, proffered. They helped me right away with my problems. More

Excellent service, communication and attention to detail. Thank you for taking care of my car Thank you for taking care of my car More

During my first service of my 1 y old X3, the service people discovered that rodents infested the engine compartment. They chewed some wired and damaged some parts that had to be replaced. Although this people discovered that rodents infested the engine compartment. They chewed some wired and damaged some parts that had to be replaced. Although this was expensive (insurance does not cover it), it was necessary. The dealership immediately offered a replacement car for free, I got back my car the next day, cleaned and washed. This was very professional and the service was great. More

Herb Chambers has been my families dealership for the past 15 years. Everyone goes above and beyond to provide exceptional customer service, making every car buying experience smooth and stress free. The past 15 years. Everyone goes above and beyond to provide exceptional customer service, making every car buying experience smooth and stress free. Their knowledgeable staff and unbelievable selection of vehicles truly set them apart from the competition. More

The Herb Chambers BMW service team was gracious, flexible and responsive. I had never been to the dealership and will definitely be back. and responsive. I had never been to the dealership and will definitely be back. More