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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,004 Reviews

1,004 Reviews of Herb Chambers BMW of Boston - Service Center

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September 16, 2024

Prompt service with excellent communication. The offer of Uber to and from the dealership is appreciated More

by Wnb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
Sep 17, 2024 -

Herb Chambers BMW of Boston responded

We're glad to hear you appreciated the prompt service and excellent communication at Herb Chambers BMW of Boston. Offering Uber rides is just one way we aim to make your experience more convenient!

September 13, 2024

Amazing service and nice atmosphere. The price was fair and they got her job compete in less that 2 hours. More

by Benjamin Pezo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Herb Chambers BMW of Boston responded

Benjamin, we're delighted to hear you enjoyed the service and atmosphere at Herb Chambers BMW of Boston. Thanks for sharing your experience!

September 09, 2024

One of the most sophisticated, deceptive, slick scams I have ever encountered. The non-profit foundation that owns the 2010 X5 is selling or donating it so as not to be subjected to more intentional financ More

by Dr. GJK
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Higor Teixeira
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Herb Chambers BMW of Boston responded

Hello - please contact me directly so we can discuss these claims in greater detail. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

Sep 11, 2024 -

Dr. GJK responded

Happy to remove any statement made that can be proven to be false. But our mechanic has the car and is confirming what I allege. We have checked with KBB for value and offers and are proceeding as stated to avoid further contact with your dealership. You have my contact info is you need to correct anything in writing or sue me.

September 06, 2024

Professional. Helpful. Like the tech reporting and video chats. Easy checkout and access for questions. Thanks. More

by debbie.elaine.johnston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Herb Chambers BMW of Boston responded

Debbie, we're glad to hear you appreciated the professional service provided by our team here at Herb Chambers BMW of Boston. Thanks for sharing your experience!

September 05, 2024

Always very courteous and helpful. They truly look out for the customer. The service is top notch More

by pasties-taffies-0j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julieth Pineiros
Sep 05, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the kind words! We're delighted to hear that our team at Herb Chambers BMW of Boston provided top-notch service and looked out for your needs. We appreciate your support!

August 31, 2024

Very good service. They always take good care of me every time I’m there for service. More

by amine_j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Herb Chambers BMW of Boston responded

Thank you for leaving the team this five-star review! We look forward to seeing you again! - Herb Chambers BMW of Boston

August 20, 2024

Samik Shahi is outstanding at Herb Chambers Boston. He pays attention to every detail and is the best service agent there. I would recommend going to him every time. More

by K Kumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
Aug 21, 2024 -

Herb Chambers BMW of Boston responded

Thank you for highlighting Samik's exceptional service at Herb Chambers BMW of Boston! We're glad to hear he took great care of you. Your recommendation means a lot to us!

August 14, 2024

This was my first time bringing my vehicle to Herb Chambers BMW. All of the staff were friendly and helpful. I can’t say enough about Service Representative Julieth Pineros. She did a great job exp More

by jburnsnatmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julieth Pineros Five Stars
Aug 15, 2024 -

Herb Chambers BMW of Boston responded

jburnsnatmo, we're delighted to hear that Julieth and the team at Herb Chambers BMW of Boston provided such excellent service. Thank you for recommending us!

August 13, 2024

Excellent…Service is outstanding! Mark Ravin is just the best! I highly recommend this dealership! More

by Brendaruggiero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ravin
Aug 14, 2024 -

Herb Chambers BMW of Boston responded

Brenda, Thank you for the awesome review! We look forward to your next visit! - Herb Chambers BMW of Boston

August 09, 2024

Another excellent experiences with HC BMW Boston with Higor professionalism, politeness, and attention to customer concerns. Well managed team - I have not had a bad experience with BMW boston so far.. s More

by BMWX5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Higor and the team at Herb Chambers BMW of Boston provided you with another excellent experience. Thank you for choosing us, and we'll see you next time!

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