Herb Chambers BMW of Boston - Service Center

I recently had my car serviced, and I couldn’t be more pleased with the experience. Higor, my service advisor, was professional, knowledgeable, and kept me informed throughout the process. Danny, the tech pleased with the experience. Higor, my service advisor, was professional, knowledgeable, and kept me informed throughout the process. Danny, the technician, did an excellent job servicing my car, ensuring everything was in top shape. Their professionalism and attention to detail truly stood out. I highly recommend them to anyone looking for quality service! More

I was waited on immediately after coming into dealership. The service man was efficient, polite and friendly. He took my information and fixed the problem. I was in and out in less than 15 minutes. It was The service man was efficient, polite and friendly. He took my information and fixed the problem. I was in and out in less than 15 minutes. It was great. More

Higor was amazing and efficient! Great staff was in and out. Appreciate everyone who was there and the service team was amazing as well Great staff was in and out. Appreciate everyone who was there and the service team was amazing as well More

Prompt service with reasonable recommendations. Great communication. The movies are helpful and convincing. All good Great communication. The movies are helpful and convincing. All good More

The service department scratched my car. Manage Ryan called and told me he was going call me back after checking the camera. Nothing yet for 3 weeks Manage Ryan called and told me he was going call me back after checking the camera. Nothing yet for 3 weeks More

Friendly, accommodating, and helpful staff. Very nice upgrades to location and speedy service, Great dealership all around. Very nice upgrades to location and speedy service, Great dealership all around. More

See earlier review I didn't see Jurell on the Service Rep list. He was polite and friendly and did a first class job list. He was polite and friendly and did a first class job More

Service is good but the waiting time is very unreasonable and I have to wait for 6 hours to get my break pads replaced and I have to wait for 6 hours to get my break pads replaced More

Kirill was a great service advisor! I called in due to a rattling noise in the interior. He booked me same day. Upon my arrival, he was on top of things: checking with technicians, upd I called in due to a rattling noise in the interior. He booked me same day. Upon my arrival, he was on top of things: checking with technicians, updating me frequently and eventually getting me a loaner. I picked up my car 3 days later as promised - clean and fixed. Thank you! More

My 2018 BMW had a rare transfer case catastrophic issue. Matt Krappe, the manager, got involved, did a great deal or research to find out the cause, and expeditiously got the parts and repairs done. The ser Matt Krappe, the manager, got involved, did a great deal or research to find out the cause, and expeditiously got the parts and repairs done. The service department was informative and friendly. I was thrilled at the very FAIR pricing. The entire experience, from arrival to return of my car was professionally handled, no crazy waiting, and an example of a great culture of professionalism. More