Back

Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,020 Reviews

1,020 Reviews of Herb Chambers BMW of Boston - Service Center

Sort by
May 13, 2025

I brought the vehicle for inspection and the effectiveness was amazing. Did not hv to wait long. Great Job! More

by Lucia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
May 14, 2025 -

Herb Chambers BMW of Boston responded

Lucia, we're delighted to hear about your efficient experience at Herb Chambers BMW of Boston. Thank you for the kind words and we look forward to serving you again!

May 10, 2025

Excellent service, communication and attention to detail. Thank you for taking care of my car More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
May 13, 2025 -

Herb Chambers BMW of Boston responded

It's our privilege to serve both you & your vehicle! Thanks for choosing Herb Chambers BMW of Boston and please don't hesitate to reach out the next time we can be of assistance!

May 10, 2025

Excellent experience. My service advisor was polite, proffered. They helped me right away with my problems. More

by ardidadgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
May 12, 2025 -

Herb Chambers BMW of Boston responded

We're delighted to hear that your experience with our service team at Herb Chambers BMW of Boston was excellent. Thank you for sharing your feedback, and we're here whenever you need us!

May 09, 2025

During my first service of my 1 y old X3, the service people discovered that rodents infested the engine compartment. They chewed some wired and damaged some parts that had to be replaced. Although this More

by BS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirill
May 12, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience with Herb Chambers BMW of Boston! We're glad to hear that our team provided professional service and quickly got you back on the road. We appreciate your understanding, and we're here if you need anything in the future!

May 05, 2025

Herb Chambers has been my families dealership for the past 15 years. Everyone goes above and beyond to provide exceptional customer service, making every car buying experience smooth and stress free. The More

by gasparh55
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lande
2.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Herb Chambers BMW of Boston responded

Thank you for being a loyal customer of Herb Chambers BMW of Boston for the past 15 years! We're delighted to hear that our team consistently provides exceptional service and makes your car-buying experience smooth. We appreciate your support and look forward to serving you in the future! Safe travels!

May 04, 2025

The Herb Chambers BMW service team was gracious, flexible and responsive. I had never been to the dealership and will definitely be back. More

by SK39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Herb Chambers BMW of Boston responded

Hi! We're delighted to hear that our service team at Herb Chambers BMW of Boston made such a positive impression on your first visit! We look forward to welcoming you back in the future.

May 01, 2025

Julieth the service advisor is extremely helpful, she is very patient, professional, courteous polite eager to help the customer. She is very knowledgeable about her job. I will definitely recommend her to More

by Shouttonyuwon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
May 02, 2025 -

Herb Chambers BMW of Boston responded

Thank you for recognizing Julieth's exceptional service at Herb Chambers BMW of Boston! We're delighted to hear she made such a positive impression and appreciate your recommendation.

May 01, 2025

The crew here go above and beyond in customer service. No wonder they are 5-star rated! More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
May 01, 2025 -

Herb Chambers BMW of Boston responded

Hi KC! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers BMW of Boston! We'll see you next time!

April 30, 2025

I’ve been working with Mark Ravin for 20 years. First with my Mini and last ten years with my X3. Mark alwys has been the best service provider. He’s great at explaining things and I trust his advi More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
May 01, 2025 -

Herb Chambers BMW of Boston responded

Tom, it's fantastic to hear about your long-standing relationship with Mark at Herb Chambers BMW of Boston! We're delighted that his service and expertise have consistently met your expectations. Thank you for sharing this wonderful feedback!

April 29, 2025

The Service Department, under the superb direction of Matt Crappe, has done an outstanding job taking care of my two BMWs over the past twelve years. Higor and James are very helpful every time I come f More

by msomd65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience with our Service Department at Herb Chambers BMW of Boston! We're delighted to hear that Matt, Higor, and James have consistently provided outstanding service over the years. We appreciate your loyalty and look forward to continuing to take great care of your BMWs! Safe travels!