Herb Chambers BMW of Boston - Service Center

I was waited on immediately after coming into dealership. The service man was efficient, polite and friendly. He took my information and fixed the problem. I was in and out in less than 15 minutes. It was The service man was efficient, polite and friendly. He took my information and fixed the problem. I was in and out in less than 15 minutes. It was great. More

Prompt service with reasonable recommendations. Great communication. The movies are helpful and convincing. All good Great communication. The movies are helpful and convincing. All good More

The service department scratched my car. Manage Ryan called and told me he was going call me back after checking the camera. Nothing yet for 3 weeks Manage Ryan called and told me he was going call me back after checking the camera. Nothing yet for 3 weeks More

Friendly, accommodating, and helpful staff. Very nice upgrades to location and speedy service, Great dealership all around. Very nice upgrades to location and speedy service, Great dealership all around. More

See earlier review I didn't see Jurell on the Service Rep list. He was polite and friendly and did a first class job list. He was polite and friendly and did a first class job More

Service is good but the waiting time is very unreasonable and I have to wait for 6 hours to get my break pads replaced and I have to wait for 6 hours to get my break pads replaced More

Kirill was a great service advisor! I called in due to a rattling noise in the interior. He booked me same day. Upon my arrival, he was on top of things: checking with technicians, upd I called in due to a rattling noise in the interior. He booked me same day. Upon my arrival, he was on top of things: checking with technicians, updating me frequently and eventually getting me a loaner. I picked up my car 3 days later as promised - clean and fixed. Thank you! More

My 2018 BMW had a rare transfer case catastrophic issue. Matt Krappe, the manager, got involved, did a great deal or research to find out the cause, and expeditiously got the parts and repairs done. The ser Matt Krappe, the manager, got involved, did a great deal or research to find out the cause, and expeditiously got the parts and repairs done. The service department was informative and friendly. I was thrilled at the very FAIR pricing. The entire experience, from arrival to return of my car was professionally handled, no crazy waiting, and an example of a great culture of professionalism. More

Efficient and helpful. Kept informed throughout the process, even though the repairs took longer than anticipated Kept informed throughout the process, even though the repairs took longer than anticipated More

The service inspection videos are very helpful and Higor does a great job clarifying any questions that I might have. The workmanship is professional, done correctly the first time, and complete when promis does a great job clarifying any questions that I might have. The workmanship is professional, done correctly the first time, and complete when promised. More