Herb Chambers BMW of Boston - Service Center

Rude and incompetent - never a good combination! I use to enjoy excellent service with Matt Brown. He left and since then I had a couple of rude service people. I do not understand why such rude p I use to enjoy excellent service with Matt Brown. He left and since then I had a couple of rude service people. I do not understand why such rude people are put in a position of public relations, but I do not like them. I do not care for the way they talked down to me nor the tone of their voice. Making matters worst, the mechanics are not the best. The last time I went into this dealership was for regular service. I was on a service contract. I believed I was due for an oil change; the obnoxious service person told me how 'wrong' I was despite what the manual states. I told him I would pay for it despite the service plan, that clearly I overpaid for! I was going on a long trip to NYC and wanted the car in really good condition. Besides, I love my BMW and wanted to take care of it. Despite me making this clear, 3 times, that I wanted the oil changed; they did not do this. I left the service station, and on the way to NYC, I was about 20 miles away on the Mass Pike, and the car started to set off alerts for 'low oil.' I had to pull over call the service person. He was typically rude; everyone in the car heard him on the car phone and was horrified at the condensation for an obvious mistake. Herb Chambers' service person wanted me to purchase oil from the Mass Pike gas station - NOT BMW Brand! - and Herb Chambers would reimbursement for the oil! So I paid Herb Chambers under an extended service contract for maintenance, including oil changes. I end up doing it myself, while dressed up, in an emergency situation, and they offer to pay me for the oil; again NOT BMW Brand. Outrageous! I have purchased many cars from Herb Chambers, because I thought they had good service. I currently own 2 BMWs I purchased from Herb Chambers. I will not do business with Herb Chambers again. More

Annual BMW CheckUp I had a great rapport with Chris Mayer who helped me. He stayed in touch with text messages, organized a ride for me through Lyft and was very accommo I had a great rapport with Chris Mayer who helped me. He stayed in touch with text messages, organized a ride for me through Lyft and was very accommodating and helpful. More

First Oil Change for Certified 5 Series My Overall experience was average but not as expected by BMW brand. Get oil change and other service done but didn't get all stuff done. Like I got My Overall experience was average but not as expected by BMW brand. Get oil change and other service done but didn't get all stuff done. Like I got scratches when I came for AC fix service last time I told them the whole story and I've been told it'll be fixed but they didn't fix scratches this time as well, car wasn't washed properly, there were greasy fingerprints on dashboard. I didn't get receipt of service either, I've been told I'll get email but so far I didn't. I was supposed to get reimbursement for my Lyft ride too. I guess overall experience with Herb Chambers BMW wasn't good as expected. It wasn't like up to the mark of "BMW". Thanks More

Great Service Department Even though the dealer can be busy and not have a early date available with a loaner. I prefer Herb Chambers BMW of Boston to bring my car for service Even though the dealer can be busy and not have a early date available with a loaner. I prefer Herb Chambers BMW of Boston to bring my car for service. Thanks to my service advisor Samik, he always takes care of me with my Bmw's service .Also car is ready when promised with everything done correctly . Thank you ! More

Always accommodating James Gibbons always provides exceptional customer service. He often handles the small details himself and helps to expedite the process if I am a "wa James Gibbons always provides exceptional customer service. He often handles the small details himself and helps to expedite the process if I am a "waiting customer" or in need of a ride to work. More

Excellent Service James Gibbons as ALWAYS provided Excellent Service! Good communication skills while providing excellent service. I have leased or purchased a BMW James Gibbons as ALWAYS provided Excellent Service! Good communication skills while providing excellent service. I have leased or purchased a BMW for the last 20 plus years More

Excellent service The service was excellent. The quality of the service was great. I am a happy person afterward with my BMW. Everyone was very friendly tome. The service was excellent. The quality of the service was great. I am a happy person afterward with my BMW. Everyone was very friendly tome. More

Big help! My car was towed into the service center with a hole in the right front tire. Fortunately a new tire was in stock, so I waited while they made the tir My car was towed into the service center with a hole in the right front tire. Fortunately a new tire was in stock, so I waited while they made the tire change. I was not familiar with the traffic pattern so someone rode with me to get me to a familiar point so I could be on the road home. More

Job done Brett Robinson was courteous, efficient, knowledgeable, was impressed with the volume of business the dealership manages to pack in to what is a very Brett Robinson was courteous, efficient, knowledgeable, was impressed with the volume of business the dealership manages to pack in to what is a very limited space.......................................................................................................................................................................................................... More