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Herb Chambers BMW of Boston - Service Center
Boston, MA
1,063 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,063 Reviews of Herb Chambers BMW of Boston - Service Center
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September 28, 2017
what a difference a person makes I have a brand new 540i that had an issue with the driver's side door - it wouldn't open from the inside. I called the dealership and couldn't get a I have a brand new 540i that had an issue with the driver's side door - it wouldn't open from the inside. I called the dealership and couldn't get a loaner for 3 weeks. I texted my salesman, Kevin Bugbee, who told me, "we're gonna change that" He called me in 10 minutes and told him to meet him first thing in the morning at the dealership. What he had waiting for me was HIS car to take (a 435 convertible) - who does that? My car happened to be ready by the end of the day, however, I couldn't get back to the dealership until after 5:30. He called me and said, no problem, take my car for the night, and I'll see you in the morning. Company representatives like Kevin are 1 in a million and I will never forget this experience More
by Screen name
Employees Worked With
September 15, 2017
Failed repair under warranty will not service for 10 days! I left a review last year for 5 stars. My, how things have changed. I spent $557 October 2016 for a left tie rod replacement. Upon delivery of the I left a review last year for 5 stars. My, how things have changed. I spent $557 October 2016 for a left tie rod replacement. Upon delivery of the vehicle, I discovered that the vehicle was not in fact repaired, so I had to bring it in again, at which point the repair was completed. Fast forward to September 2017, when I bring my car in for inspection (not at Herb Chambers). It fails due to the left tie rod. I called Herb Chambers on 9/7 and left a message for my service adviser, who never called me back. I called Herb Chambers AGAIN on 9/15, and explain that this was a failed repair under warranty and that I need to have it rectified ASAP so that I can get my inspection sticker. They will not fit me in until 9/25 (10 days from now). I asked for a manager, who declined to get on the phone with me. To be clear, this is THEIR REPAIR that has failed during the warranty period, it presents safety concerns when driving, and they refuse to consider the circumstances in their scheduling decision. The only option is the same option I was originally offered: 10 days from today (17 days from when I originally called). FAIL. More
by chrisj1976
Employees Worked With
Igor
July 24, 2017
Inspection stickers are covered in my lease agreement. Factory maintenance and inspection is covered, after 20+ minutes on hold I'll expect to be credited. The service here is not what I expect. Could n Factory maintenance and inspection is covered, after 20+ minutes on hold I'll expect to be credited. The service here is not what I expect. Could not move the head rests down as requested, offered to wash and vacuum, they did not vacuum but insisted they did. Waited another 15 minutes for them to do what they said they did. What I did get was a bunch of reasons like "we just have a skeleton crew here on Sundays" which sounded more like excuses. My last experience was also misleading, but Liz fixed it. I'm not sure if it's incompetence, laziness or stupidity, but I was completely underwhelmed by this experience, as well as overcharged. I wonder if I'm getting the same service Herb Chambers gets. I doubt it. More
by Carolyn J Palo
Employees Worked With
Kyle Curtis
June 21, 2017
Can't help for new car after getting ayear or two for defect My BMW side panel discoloured on one side after a year or two.. dealer fixed once but discolouration came back.. very bad impression for car quality a My BMW side panel discoloured on one side after a year or two.. dealer fixed once but discolouration came back.. very bad impression for car quality and dealer service experience! More
by Joe Wu
Employees Worked With
Kyle Curtis
April 25, 2017
Exceptional service Chris was fantastic. I arrived early and was taken immediately. Chris told me about a recall and made sure it was done. Since the work took longe Chris was fantastic. I arrived early and was taken immediately. Chris told me about a recall and made sure it was done. Since the work took longer than anticipated, the car was delivered to my home the next day at the exact time that was promised. All the maintenance work was done very well. Chris even figured out a way to do some repair work that cost me less than anticipated. More
by Paul123
Employees Worked With
Chris Anslono
April 15, 2017
Overpriced and inaccurate service estimate I had our 2010 BMW X3 towed here with a suspension problem, the dealership was the bigger problem. This car apparently has a problem with broken coil I had our 2010 BMW X3 towed here with a suspension problem, the dealership was the bigger problem. This car apparently has a problem with broken coil springs which appear to have also caused excessive wear on the rear sub-frame assembly which also failed. BMW of Boston estimated $7,700 for the repair, failed to tell us up front the parts necessary weren't even available, they exaggerated the items in need of repair and missed major issues as well. Ultimately I got the car towed to a reputable BMW specialist in Peabody, MA Autobahn Performance, they did the job for $3,700 in 3 days, not 3 weeks. Plus they serviced the rear differential, which was adjacent to the repair site and mounted and balanced 4 new tires I purchased separately on TireRack, all for $4,000 less. BMW of Boston missed the damage to the tires, they also said my emergency brake needed to be repaired for $917, it required so little it was free. I was very impressed with the service manager Kyle, and his ability to maintain his pleasant demeanor in spite of my apparent outrage at their pricing structure. I am a very capable home mechanic, these guys price complex repairs as if they are being done on an individual basis rather than as contiguous parts. If you like paying twice as much as necessary, have your car serviced here, they are really nice, while sticking it to you. More
by TomCPT
Employees Worked With
Dan and Joe, Kyle Curtis
April 05, 2017
Daniel Blash I have been coming to BMW of Boston for the past couple years and it seems to get better with every visit. The service team does an excellent job each I have been coming to BMW of Boston for the past couple years and it seems to get better with every visit. The service team does an excellent job each and every time. I am especially pleased with my most recent service advisor, Dan Blash. As a new employee to this department, I was impressed with his customer service and professionalism. I learned that he was formerly a service tech so I am not surprised by his wealth of knowledge about the vehicles. Dan also went above and beyond by staying an hour after the department closed for the day just so that I could pick up my car before the weekend. Examples like this separate a five star dealership/service center from the rest. Dan is a great service advisor and should be highly valued by his employer. More
by rpc0212
Employees Worked With
Daniel Blash
March 01, 2017
Excellent service by the service department Needed an immediate appointment at the BMW service center in Boston, and was greeted with prompt service on the same day. I received excellent service Needed an immediate appointment at the BMW service center in Boston, and was greeted with prompt service on the same day. I received excellent service through Ahmed in the Sales department and the service advisor, Dan Blash, who was able to diagnose the problem and get the car fixed within a few hours. He gave me a detailed description of what the problem was and the options to fix it. I would highly recommend this service center to everyone! More
by lax0238
November 02, 2016
I had my 4th car leased which is a Honda CR-V and I'm happy! I would like to thanks Sam Desroches, who is Sales man an leasing consultant for being nice and patient with me. I had a hard time to choose the right I would like to thanks Sam Desroches, who is Sales man an leasing consultant for being nice and patient with me. I had a hard time to choose the right car and he was a good helper. More
by Rosangela Piazzarolo
Employees Worked With
Sam Desroches
October 02, 2016
Service is poor, charge fee with no service I had an engine oil service, and front pad and disc change service ($855.10) at Herb Chambers BMW Boston. My complaint is that I suspect that the engi I had an engine oil service, and front pad and disc change service ($855.10) at Herb Chambers BMW Boston. My complaint is that I suspect that the engine oil service is not done for following reasons: 1) The car computer panel is still showing the same mileage (9000 miles) and same oil level as I drove into the dealer garage; 2) The car was not washed. 3) The oil change sticker in the left top corner of windshield still showed oil change date 11/06/2015; 4) The oil level is down (8000 miles) only after 2-3 weeks service. Previously the oil level down happened 6 months after the oil change service. 5) Also I only had front brake service, but the computer panel showed the next front brake service is 25,000 miles, rear brake service is 50,000 miles (I didn't work on rear brake). That showed your technician careless for the customer service. I called the Service after I got back home, and left a voice msg, but nobody from BMW Boston call me back. Even after I reported this issue to the dealer, they still have not contacted me, and answered my question. I can't believe a brand name dealer charged fee with no service, Also very poor post-service to take care of the customer's concern. I definitely will not recommend to go to this dealer for service in the future. More
by Pang16
Employees Worked With
Alexander Ganey
