Herb Chambers BMW of Sudbury

Jack O’Donovan at BMW of Sudbury was absolutely outstanding from start to finish. This was not the easiest transaction because I had a trade with significant negative equity and there were a lot of outstanding from start to finish. This was not the easiest transaction because I had a trade with significant negative equity and there were a lot of moving pieces, but Jack was patient, responsive, transparent, and worked incredibly hard to get the deal done. What impressed me most was that Jack never made the process feel pressured or complicated. He communicated with me throughout the entire process, answered every question, worked with his team to find solutions, and ultimately helped put together a deal that allowed me to get back into a BMW X5, which is exactly what I wanted. Even when some last minute issues came up with my trade, Jack stayed involved and helped work through everything rather than simply telling me it could not be done. That level of customer service is increasingly difficult to find at dealerships. I have owned several BMWs over the years, and Jack is easily one of the best sales professionals I have dealt with. Professional, personable, knowledgeable, straightforward, and genuinely interested in making sure I was happy with the outcome. I could not be happier with my new X5 xDrive50e or the experience at BMW of Sudbury. If you are considering a BMW, I highly recommend asking for Jack O’Donovan. He earned my business and will absolutely be the first person I call when I am ready for my next BMW. More

The dealership is very clean and updated. The staff I encountered were helpful, friendly, and knowledgeable. Great, clean bathrooms too! The staff I encountered were helpful, friendly, and knowledgeable. Great, clean bathrooms too! More

Jack O’Donovan was a pleasure to work with and answered all of my questions. He kept me updated throughout the process and applied no pressure. I’d be delighted to buy another BMW from him again. Overall all of my questions. He kept me updated throughout the process and applied no pressure. I’d be delighted to buy another BMW from him again. Overall BMW of Sudbury is an extremely professional and enjoyable pace to do business with, especially Jack. More

Wilson made my latest BMW purchase the best 5-star VIP experience possible. I’ve purchased 5 BMWs across 3 dealerships, including Sudbury's prior owners, but the current Sudbury management was the best by experience possible. I’ve purchased 5 BMWs across 3 dealerships, including Sudbury's prior owners, but the current Sudbury management was the best by far. They made the whole experience smooth, professional, and truly VIP, and Wilson went the extra mile the entire time. He’s also a genuinely friendly guy who’s great to work with. I can’t thank him enough! More

The service at BMW Sudbury proves again and again how bad they are. Some associates have no manner how to talk to guests. My associate started with a very rude tone from the beginning (MP). And for no reason they are. Some associates have no manner how to talk to guests. My associate started with a very rude tone from the beginning (MP). And for no reason got into an argument about an prior service which she felt I was not charged anything. I mentioned to her that I had paid $800 and now the problem is from how they fixed things last time. She was rude and impudent. I tried to give the another chance after my last poor experience but this was even worse.....never going back and not recommended. More

My experience with Herb Chambers BMW has always been a pleasant one. I find their staff knowledgeable and very helpful. If I may reference 2 employees by name Karen the Service Manager and My a Service Ad pleasant one. I find their staff knowledgeable and very helpful. If I may reference 2 employees by name Karen the Service Manager and My a Service Advisor go above and beyond every time I’m there. More

Pete is absolutely top of the line. Found him via a strong recommendation from a senior Herb Chambers corporate exec who had originally hired him and whose recommendation was spot on. Found him via a strong recommendation from a senior Herb Chambers corporate exec who had originally hired him and whose recommendation was spot on. You can't miss with Pete More

I dealt with Jack Yan. He was excellent and expedited the process. I walked in at noon time and had a new car by 4pm. He was excellent and expedited the process. I walked in at noon time and had a new car by 4pm. More

100 out of 10 stars! ! I recently purchased a 26 BMW X1 from Herb Chambers BMW of Sudbury. I had a truly exceptional experience. I live 5 minutes away from a dealership i ! I recently purchased a 26 BMW X1 from Herb Chambers BMW of Sudbury. I had a truly exceptional experience. I live 5 minutes away from a dealership in my city, but I was referred by a few people, so I took the 45 minute drive and it was worth it. Jack Yan was my advisor. He was kind, friendly, patient and so down-to-earth. If you are searching for a BMW, he is your go-to! Vadim Khazhinsky, the Financial Services Manager, has a great sense of humor and made his part of the transaction smooth and as painless as possible. Thank you to Nana Hagan and Renato Sehovic for putting this all together for me. Lastly, thank you Dipesh Patel-my BMW Genius for sitting with me and teaching me how to work everything in my car. I truly appreciate each and everyone one of you. More

Great selection, solid & competent sales and F&I personnel, good waiting area and office/desk space. personnel, good waiting area and office/desk space. More