Herb Chambers BMW of Sudbury

They do a great job with letting you know exactly what needs to be done on your car and even send you a video inspection. needs to be done on your car and even send you a video inspection. More

I came in last Saturday Morning with a potential Brake issue and Robert helped me right away giving me a loaner while they diagnosed the problem which a braking issue. They took care of it right away and issue and Robert helped me right away giving me a loaner while they diagnosed the problem which a braking issue. They took care of it right away and were professionally and caring about it. Thank you Robert. More

This was my first time at Herb Chambers of Sudbury. My experience was exceptional! I have had my car serviced at other dealerships and this service was far superior both in terms of the quality and care o experience was exceptional! I have had my car serviced at other dealerships and this service was far superior both in terms of the quality and care of my car and also to how I was treated. Thank you so much! More

Vince helped me buy an ML400 yesterday by giving me a great deal & super courteous service. He was very efficient and patient when I was indecisive about which of my old cars I wanted to trade. Recomme great deal & super courteous service. He was very efficient and patient when I was indecisive about which of my old cars I wanted to trade. Recommend 100%! More

Friendly and professional staff! I was well informed on the progress of service throughout the day. However, the car wash is disappointing, there are many soap/detergent marks left inside the car; car do the progress of service throughout the day. However, the car wash is disappointing, there are many soap/detergent marks left inside the car; car door, dashboard and steering wheel. More

The WORST purchase experience. They let someone else test drive the X3 while we were waiting to purchase it. It took days for delivery of the X3 because it was excuse after excuse. We have tried sever test drive the X3 while we were waiting to purchase it. It took days for delivery of the X3 because it was excuse after excuse. We have tried several times to cancel a Tire and Wheel protection and kept getting excuses as to why it wasn’t canceled. First, we couldn’t cancel until after 30 days, which was a lie. Second, we were getting a check because the wrong form was signed and the finance manager put on the paperwork the vehicle was totaled, another lie. Third time, they sent paperwork with incorrect information still. Instead of the General Manager saying, how can we make this right all we got is empty apologies for their mistakes and lack of customer service. First time shopping here and most definitely the LAST! More

I have been a customer for several years which speaks to Herb Chambers excellent staff in all departments. Herb Chambers excellent staff in all departments. More

Had tire issue late Friday, showed up without appointment and got great service, tire replaced and car washed and out in about a hour. Have dealt with many BMW dealerships across country but never had better and got great service, tire replaced and car washed and out in about a hour. Have dealt with many BMW dealerships across country but never had better experience anywhere. 5 stars! More

No internal communication. No one knows the status of your car. Said car was ready but parked in the wrong place. Took an hour to find. your car. Said car was ready but parked in the wrong place. Took an hour to find. More

Top notch customer service. Wilson was not only able to give me top dollar for my trade-in but also saved me $100 a month on my car insurance. By going above and beyond he was able to work with me to put give me top dollar for my trade-in but also saved me $100 a month on my car insurance. By going above and beyond he was able to work with me to put me in the car I wanted at the price I could afford. No pressure no hassle no gimmicks. In fact from the front desk to sales to service to the detail department everyone I had contact with were a pleasure to work with. Highly recommend this dealership. More