Herb Chambers BMW of Sudbury

Chris followed through in all aspects of the sale. Got Chris followed through in all aspects of the sale. Got the deal I wanted at the financing we needed. I will definitely endorse Herb Chambers BMW Su Chris followed through in all aspects of the sale. Got the deal I wanted at the financing we needed. I will definitely endorse Herb Chambers BMW Sudbury! More

I was disappointed when I learned the service advisor I had been working with for years had left. Thankfully, I was pointed in Nicks direction. Nick Sullivan was great from start to finish. He did everythi had been working with for years had left. Thankfully, I was pointed in Nicks direction. Nick Sullivan was great from start to finish. He did everything he could to help me out. The tech was great also. The video he sent me was so informative. More

Very efficient service process kept me informed throughout. Patrick was excellent went over the work beforehand and after. Expensive but probably the going rate for servicing cars these days. All throughout. Patrick was excellent went over the work beforehand and after. Expensive but probably the going rate for servicing cars these days. All around excellent service experience. More

We had great service from Alex Robbins. Our car could not get registered right away because of a parking ticket. Alex helped us with a rental until the car was ready and then delivered the car. Thank not get registered right away because of a parking ticket. Alex helped us with a rental until the car was ready and then delivered the car. Thanks! More

Service dept had me come in for brake flui d change. Told me I was out of warranty by three mo. Had brake job 3 mo ago. They did not change brake fluid then. Three moths ago I brought car in for service an me I was out of warranty by three mo. Had brake job 3 mo ago. They did not change brake fluid then. Three moths ago I brought car in for service an aske they check antifreeze because of alert from the car. They topped it off inspected it and checked for leaks. This service they are telling me to to replace fluid and I have coolant leaks. A top flight shop would have done it better. More

Had a very positive and professional experience with the sales team, especially with Jack O’Donovan. He went above and beyond even in his day off to help close the deal, get my car registered and delivered sales team, especially with Jack O’Donovan. He went above and beyond even in his day off to help close the deal, get my car registered and delivered to me. More

Disappointed with the experience. Expectation of service provided was different from reality, especially in regards to loaner vehicle. Better communication and processes would be appreciated. provided was different from reality, especially in regards to loaner vehicle. Better communication and processes would be appreciated. More

Excellent customer service. Staff kept me updated on the process of the repairs and delivered the car to me upon completion. I recommend Herb Chambers. process of the repairs and delivered the car to me upon completion. I recommend Herb Chambers. More

I had my car serviced there a couple of weeks ago. Be carful when you get a loaner car from this dealer because they start charging you for expenses such as tolls even when you did not drive the car usin carful when you get a loaner car from this dealer because they start charging you for expenses such as tolls even when you did not drive the car using any tolls. I have had to call the dealership several times and the first person I spoke with confirmed that they had made a mistake and removed the initial toll but it just kept happening again and again. After several calls to this dealership, I finally spoke with a representative “Almir” who indirectly insisted that I could have gone through tolls. The amount of the toll being charged on my credit card is not much but it’s so annoying for this dealership not fix their own mistakes when they are aware of their own mixup. Just a word of advice to be careful with this dealership! More

The Sudbury team from the service department to sales provided an exceptional customer experience. I will go out of my way to go to the Sudbury dealership. They are very knowledgeable and provide informa provided an exceptional customer experience. I will go out of my way to go to the Sudbury dealership. They are very knowledgeable and provide information and guidance you can trust. They have gone above and beyond to assist me with my purchase. More