Herb Chambers BMW of Sudbury

Pascal Helped Me So Much My First Buy!! I've never bought a car before, this was my first time. Pascal was very endearing and helpful on my search for my first financing, I went to Herb Cham I've never bought a car before, this was my first time. Pascal was very endearing and helpful on my search for my first financing, I went to Herb Chambers because they said the dealers were very helpful and tentative to your needs. Pascal did his very very best in making sure I found the car that fit me and was there every step of the way through every concern or question I had. I would recommend Pascal to many...he's young a relatable and does his best to make sure you're happy over his needs as a salesman. When I return to Pascal I definitely want him to be the dealer I work with and I will strongly recommend him FIRST to ANYBODY who is in need of a new car. His service and the luxury of BMW are a standout!!! More

Great Sales Service My wife and I were returning a lease (a 2015 X1) to BMW of Sudbury, and we were considering leasing a different model car. My favorite Repair Customer My wife and I were returning a lease (a 2015 X1) to BMW of Sudbury, and we were considering leasing a different model car. My favorite Repair Customer Service Rep recommended that we speak with his favorite Salesman, Charlie Karkaetedes. Charlie K was (as advertised) funny, pleasant, knowledgeable and easy to deal with. I told him what we might be interested in, he found the car for us, and we worked out a fair lease deal on the spot. Done! Would most highly recommend Charlie (and already have) to anyone looking for a BMW. Thank you Charlie! More

Charlie Karkaetedes - Herb Chambers BMW Leased a new car from BMW of Sudbury earlier this month. Charlie Karkaetedes was my salesperson - and he was fantastic. He made the entire negotiation Leased a new car from BMW of Sudbury earlier this month. Charlie Karkaetedes was my salesperson - and he was fantastic. He made the entire negotiation process hassle-free; we had maybe 2 back-and-forths and we were done - a low-stress process. During this time he worked on his day off; and made sure one of his colleagues was responsive to me when he couldn't be. For picking up my car, I had a specific and very limited time window that worked for me due to upcoming travel the same day - he put in the effort in advance to make sure my car was completely ready and he had someone waiting for me at the front desk to ensure no time was lost. Impeccable experience from beginning to end - so if you're buying a car from Herb Chambers BMW, ask for Charlie! More

Always come back to Herb Chambers of Sudbury This is my 4th Bmw lease from Sudbury and Charlie is by far our favorite sales associate. He always returned our calls promptly and we never felt pres This is my 4th Bmw lease from Sudbury and Charlie is by far our favorite sales associate. He always returned our calls promptly and we never felt pressure. This is what always annoyed me at other dealerships. We will definitely be asking for Charlie when it comes time to trade in my next Bmw. A pleasure to work with!!! More

Outstanding I wouldn’t want to buy a BMW anywhere else. Everyone there, especially Malcom was very helpful and super friendly. Malcom’s willingness to work with m I wouldn’t want to buy a BMW anywhere else. Everyone there, especially Malcom was very helpful and super friendly. Malcom’s willingness to work with my strict standards and create a comfortable, friendly environment unlike any other dealership experience. More

Helpful Very accommodating with getting the right car for my budget. Continued to help after the purchase to make sure everything was working and completed t Very accommodating with getting the right car for my budget. Continued to help after the purchase to make sure everything was working and completed to my liking. More

Amazing!!! I found a car online on a Sunday night. Sent a message about.. First thing monday morning I was contacted.. They connected me to Malcom.. From the fi I found a car online on a Sunday night. Sent a message about.. First thing monday morning I was contacted.. They connected me to Malcom.. From the first conversation, I felt like I was talking to friend who I grew up with. I was not able to make it to see the car, he said" not a problem at all.. I'll bring the car right to your front door on Wednesday." He put absolutely no pressure on me what so ever. I test drove the car, Saturday I was back there to buy it.. It was the easiest and smoothest transaction I've ever made.. absolutley amazing customer service and they dont treat you like just another number.. More

used car purchase My sales person Saena was helpful, professional and a pleasure to work with. She knew her facts, numbers and features of the car. There was no agres My sales person Saena was helpful, professional and a pleasure to work with. She knew her facts, numbers and features of the car. There was no agressive sales tactics. More

Very poor customer service. VERY poor customer service. Very poor pre delivery. Making promises they never kept. Did not answer emails, Had to rewrite checks because of misinfor VERY poor customer service. Very poor pre delivery. Making promises they never kept. Did not answer emails, Had to rewrite checks because of misinformation. If I had not liked the color and make of my vehicle I would NEVER have given Herb Chambers of Sudbury a second thought. More

Great Experience Pascal Abu-Ali and Rachel were absolutely the best people I worked with on any car transaction over the last 10 years. Very professional, top notch cu Pascal Abu-Ali and Rachel were absolutely the best people I worked with on any car transaction over the last 10 years. Very professional, top notch customer service and got me a dream deal. Both for my new car purchase and my trade in. Will definitely go back and buy from them. More