Herb Chambers BMW of Sudbury

The Model for ALL Dealerships!!! I have NEVER in my life been treated as well as I was in this dealership. It is refreshing to know that Pranav Gill (General Manager) has turned this I have NEVER in my life been treated as well as I was in this dealership. It is refreshing to know that Pranav Gill (General Manager) has turned this space into an empire in only a few years. Here is a small passage that is published on the dealership. "The Herb Chambers Companies announced that its Herb Chambers BMW of Sudbury location, which is led by General Manager Pranav Gill, has been named a Center of Excellence award winner for 2019. This elite honor is presented annually by BMW of North America. The award recognizes top performing BMW dealerships for their superior performance in various areas of business including: sales, service, parts, operations and customer experience." They take care of their customers..... period, end of the story!! The builder is massive with new cars lining the inside as you walk in. The BMW juices start to flow as soon as the huge glass doors open to your arrival. A cafe' with countertop and high top tables are available if you are waiting for your vehicle during a service visit. They have bottles of water, coffee and pastries for their patrons as well. The dealership also features a very nice boutique with a few glass showcases featuring keychains, phone cases and valve stem covers. The staff at each area of the dealership is impressive. Everywhere you turn there is an employee waiting to help you. I was told that over 150 employees call this place "home" which makes this more than just an ordinary car dealership. When Herb Chambers puts his name on something he makes sure it is opulent and staffed with the best in the business. Forget about all of the luxury finishes in this dealership.... let's talk about the cars..... You want to talk about inventory? This place has hundreds of cars in every color and configuration they feel are the most appealing to the consumer. If they need to order you a vehicle to get you exactly what your heart and wallet desire that is fine as well. They have an abundant allocation of vehicles that can be modified. I have not had to deal with the service department as of yet but if it is anything like the rest of the place I am sure it is staffed with the top of the line techs and tools During my experience I dealt with Pranav Gill as he was trying to work with all of his connections at BMWNA and BMWFS to help unravel the disaster left by #unethicaltulley. I respect him for all the efforts that he went through to make this happen. He passed me over to Charlie Karkaetedes who is a Senior Client Advisor to complete the paperwork for the P&S. Charlie has been with the dealership for over 7 years and handles so much repeat business that he typically doesn't work with "ups." That is how loyal the customers are in this place. A sale person that can earn enough on just repeat clients!! If they are coming back and not going to any of the other BMW dealerships in the Boston metro area there has to be a reason.... Once again, they take care of their customers. From Charlie I went to work with the Finance Manager, Andrew Sadler to complete the lease paperwork and review any of the options I might want including extended maintenance, tire and rim protection, interior coatings, ceramic paint protection, etc. I said which once's I was interested in, got a price and either said yes or no. Not a hard sale or guilt approach. I really like that. Andrew was a wonderful guy and drives over 45 miles each way to work at this dealership. Why? The people, the process and the overall experience is worth it. Pranav has built a team covering a huge territory because they all want to work here. That allows him to have the best of the best. Lastly is Carlos Quinones who is the Lead Genius has been active with me at my every desire with questions or comments. He is a rockstar as well and his response time amazing. I can say enough about him and once again, tone at the top. The way he interacts is passed down to all of the members of his team. A+ from a department that at all other dealerships is just a joke. Others hire one or two people because BMW requires it. Herb Chambers makes sure the position is utilized to the maximum benefit to the client. I am a Herb Chambers of Sudbury customer from here on out and want all of my friends, family members and colleagues to know this was a hassle free experience from top to bottom! More

Excellent Salesperson: Manny D'Ambrosio My experience purchasing a 2017 Lexus at BMW of Sudbury was first rate. And I give the credit for that to Manny D'Ambrosio, a respectful, no-pressure My experience purchasing a 2017 Lexus at BMW of Sudbury was first rate. And I give the credit for that to Manny D'Ambrosio, a respectful, no-pressure salesman with excellent "people skills"! Manny was conscientious and went above and beyond to make sure that I was informed and assisted throughout the process. Also of help and good humor was finance director, Andrew D. Sadler. I hope that I can do all my future car shopping with Manny at Herb Chambers BMW of Sudbury. More

Service is "next level" of outstanding Brian Frye was my service advisor, and I cannot say enough about his excellence and professionalism. Brought my vehicle for what started out as "s Brian Frye was my service advisor, and I cannot say enough about his excellence and professionalism. Brought my vehicle for what started out as "something simple". Service team identified some serious mechanical issues with the car. It required some major work to be performed. I was promptly given a free loaner. Between my warranty and BMW standing behind their cars, when I returned to get my vehicle, the cost to me was $0. Throughout all of it, Bryan keep me informed and properly managed my expectations. He even informed me that he would be off for a few days, and who would take over for him during that time. BMW of Sudbury and their outstanding staff like Bryan made my service experience top notch. Thanks Bryan! More

July 2019 purchase Awesome buying experience. Best price hands down. My third 5 series, first time with Herb Chambers and the experience and price was untouchable! Worth Awesome buying experience. Best price hands down. My third 5 series, first time with Herb Chambers and the experience and price was untouchable! Worth the trip from NH for me! More

Thumbs up -- all around Everything about the leasing experience worked great. Dan Mahoney was always on top of things, moving the process forward, and nailing the right car Everything about the leasing experience worked great. Dan Mahoney was always on top of things, moving the process forward, and nailing the right car at right price. John in finance, Tony the "genius" also friendly, responsive and customer centric. Have buy or leased probably a dozen BMWs, and this was the best dealership, and now the only one I'd go back to. Thanks! More

Ask for Pascal Absolutely fantastic experience from start to finish- and all because of Pascal Abu-Ali. From the initial test drive (s) to my official signing on th Absolutely fantastic experience from start to finish- and all because of Pascal Abu-Ali. From the initial test drive (s) to my official signing on the car today- he was nothing short of excellent during the entire process. I highly recommend you ask for Pascal if you're looking for a smooth/professional car buying experience. More

Very good buying experience Recently purchased a used 535 from them. Everyone there was a pleasure to interact with. Most notably Michael Yousif, was really helpful and patient w Recently purchased a used 535 from them. Everyone there was a pleasure to interact with. Most notably Michael Yousif, was really helpful and patient with me while I waited to find the car that fit my needs. Eventually when it came time to make a deal, with Michael being busy with another client, Alex jumped right in and helped me with finalizing the deal and went above and beyond to get the car in very good condition at delivery. Rehan did a good job explaining the car features at delivery. I would recommend the center to everyone. Also, have had a good first experience with the service center as well. Friendly and accommodating. One nitpick, they tend to get very busy at times, so sometimes it took longer to get the paperwork done. Perhaps they should work on shortening the time it takes to finalize the deal and sign all the paper work, etc. More

Excellent Recently I became interested in looking at two seater roadsters. I wasn’t sure what I would like but set my sights on a bmw, Mercedes or Porsche. Havi Recently I became interested in looking at two seater roadsters. I wasn’t sure what I would like but set my sights on a bmw, Mercedes or Porsche. Having purchased several bmws at Herb Chambers I thought I would star there. I built a car online asked for a quote and was contacted by phone. Set up an appointment and was introduced to Manny. Manny was easy to talk to and it became very evident concerning his enthusiasm for the z4. We had a fun test drive and then the negotiations started. Throughout this process Manny maintained a friendly collaborative demeanor. I can be trying at times. Finally we reached an agreement trade in or no trade in with the help of his manager. A good team effort I must say. Moreover when the negotiations were over and I signed an agreement Manny worked very hard to get my car in a timely manner coordinating all of the paperwork and genius review. Manny delivered the car to me at home which I greatly appreciated. I felt Manny truly put in the extra effort to please me. His love for this exciting car stocked my excitement to own and enjoy one of my own. Thanks Manny and thanks to the Herb Chambers team. More

Fantastic customer service / exceptional salesman - Steve D. Steve was a low (in fact a NO) pressure salesman. He was knowledgeable, friendly and professional. Highly recommended. I am looking forward to deal Steve was a low (in fact a NO) pressure salesman. He was knowledgeable, friendly and professional. Highly recommended. I am looking forward to dealing with him again in the future and sending referrals his way. More