Herb Chambers BMW of Sudbury

3rd car Another car at herb chambers with MICHELLE HSIE my amazing sales advisor. Still a 5 star experience! Bought my parents a 320i and traded in their Acur Another car at herb chambers with MICHELLE HSIE my amazing sales advisor. Still a 5 star experience! Bought my parents a 320i and traded in their Acura RDX! Worked with Mike and Brad the managers! Could not have asked for a better dealership! Got me above trade value and made the process so easy! Will never buy from anywhere else/brand at All ASKED FOR THESE PEOPLE! More

WILSON IN SALES IS AWESOME! I would recommend Wilson my sales rep. to anyone. hes is a great guy and really cares for the customer and always kept me up to date. I would buy a ca I would recommend Wilson my sales rep. to anyone. hes is a great guy and really cares for the customer and always kept me up to date. I would buy a car from him again and again. He also has great knowledge of all the features and models which was a great help! More

Great Service, Great Car! Why BMW? Cuz I love cars, good cars indeed. As a master student who worked for a year and had "limited cash", Herb Chambers BMW of Sudbury did a fanta Why BMW? Cuz I love cars, good cars indeed. As a master student who worked for a year and had "limited cash", Herb Chambers BMW of Sudbury did a fantastic job by finding the right vehicle for me. HC BMW is definitely not one of these dealers who look down on you because you couldn't purchase a 70k new vehicle. Since I am also an international student from Canada, the process (paper work) of owning a car in the state of MA was definitely a disaster. However, glad I met Wilson Dowridge. Mr. Dowridge was an very patient and hard working man who helped me through the entire process. Strongly recommended if you are from out of the state or country. More

Outstanding Customer Service I recently purchased a 2016 BMW 4 series convertible and the experience was outstanding. Marjorie Nicholas was an absolute pleasure to deal with. She I recently purchased a 2016 BMW 4 series convertible and the experience was outstanding. Marjorie Nicholas was an absolute pleasure to deal with. She walked me thru the various options of the vehicle and compared them to other BMW models. She also took the time to lay out various financing and leasing options. I highly recommend the dealership and especially Marjorie ! More

New BMW Owner I recently purchased a 2016 BMW 535i XDrive from Marjorie Nicolas at BMW of Sudbury. She was a pleasure to work with. I came in last April, ready to t I recently purchased a 2016 BMW 535i XDrive from Marjorie Nicolas at BMW of Sudbury. She was a pleasure to work with. I came in last April, ready to test-drive the 2015 335iX and the 535iX, after narrowing my candidates down to Audi and BMW. I had already driven three Audi models. My request for test drives was quickly accommodated, and I drove both BMW models mentioned above, accompanied by Marjorie. Those drives were relatively brief, and were on roads near the dealership only partially familiar to me. However, that was sufficient for me to focus on the 535. I told Marjorie that the next requirement for me was to drive that model on much more familiar roads, further from the dealership, and for a longer period of time, sufficient to get more of a feel for how the car handled, and to try out some of the performance-oriented features ("Drive Mode," Auto/Manual transmission, etc.). That request was quickly met the next morning. The drive that she and I took was enough to convince me to proceed to the deal-making phase. The packages and options I wanted meant that this would be a "built-for-me" vehicle. Different people have different expectations about the deal-making process, and I don't believe in characterizing a dealership in terms like "offered a great deal," or (on the other hand) "were over-priced compared with the dealer I bought the car from." The final price results from a negotiation between the potential customer and a Sales Manager (essentially), and an agreement either is reached or it isn't. I'll simply state that if I were the type of customer who would consider buying a car at the MSRP, I was given the opportunity to do so. Fair enough. That's not what the outcome was, and I did agree to buy the car at that time. Fast-forwarding, when I was allocated a custom-built "slot and the order was placed, BMW informed the dealership that the particular build at that time could not be a 2015, contrary to the info the dealer had access to when we signed the purchase agreement. I agreed to wait for a 2016 model-year build, rather than being less rigid about the options that I wanted on a 2015. The dealer's estimate that the car would be available in August proved accurate, and I took possession at the end of August. The latter process went smoothly, including sales paperwork, registration, MA inspection sticker, etc.and I'm very happy with the car thus far, and happy that I didn't compromise to get it sooner. I'm learning more about it every day, and looking forward to my eventual appointment with their resident BMW Genius (Tony, whom I've met, and who seems very knowledgeable). Incidentally, for performance/handling afficionados, I'm very pleased with the "Adaptive Suspension" option that I ordered (the only significant feature that wasn't available on the vehicle that I test-drove). Thanks again to Marjorie Nicolas for how she handled the entire (and extended) process. More

Ask for Marjorie Nicholas My salesperson Marjorie made the experience unbelievable. She held my hand throughout the entire process of me selling my current car and getting the My salesperson Marjorie made the experience unbelievable. She held my hand throughout the entire process of me selling my current car and getting the lease situated. I would recommend using her as she is very personable, caring, and easy to work with. I also believe she did everything in her power to get me the best price I could receive for my new lease. In terms of the service department they are amazing, always timely and helpful in any request I have. My biggest critique is with their sales management. The sales manager I worked with was my best friend the day I bought the car. Then the next two times I came into the dealership he made eye contact with me from across the room and didn't even wave hello. If that were me I would have come over and engaged in a conversation. I guess you can't win them all! To review, Marjorie Nicholas was amazing, and should be asked for if you are interested in getting a new BMW! More

Satisfied Repeat Customer I have just completed my fifth BMW purchase from BMW Sudbury, all of them European deliveries; meaning that I pick up the ordered car at a BMW's facil I have just completed my fifth BMW purchase from BMW Sudbury, all of them European deliveries; meaning that I pick up the ordered car at a BMW's facility in Munich, Germany, drive it in Europe, drop it off at designated locations, where it is then shipped to BMW Sudbury. This latest car was a 2016 340i xDrive and it's a changed model, with production only starting this past July. I would be picking it up only a month later. This short time frame made this purchase challenging, and I want to give credit to Sean Murtagh, my client adviser, for making it work. I had told him that it was essential for me to take delivery on a specific early date, so he had to make arrangements with BMW's European Delivery Department, before the computer would even allow the order to be placed. I have gone back over and over again to BMW Sudbury because its pricing is fair and I recommend that anyone visiting there seek Sean out. He has also been a client adviser there for many years, so has a lot of knowledge about the cars. I also like the service. My service rep is Chris Hatch and he is always accommodating to my Wife's schedule, since we live a good distance away. She generally brings the car in and Chris gets her a good loaner car when necessary. In reading other reviews I saw that Pranav Gill, the General Manager and Fahad Arshad get mentioned. I can affirm that both care about their customers, which also makes this dealership a good place to be if something should ever go wrong. More

Customer for Life! I bought my first BMW in 2011 and fell in love with the brand. This Summer I made the decision to upgrade since my 3-series was out of warrantee. I be I bought my first BMW in 2011 and fell in love with the brand. This Summer I made the decision to upgrade since my 3-series was out of warrantee. I began shopping a few locations and looking at other options from Maserati and Mercedes-Benz. I was very interested in the new CLA-45 AMGs that Mercedes had to offer this year and spoke to a sales consultant in Natick. The amount of disrespect I was shown by the client advisor at that location was appalling. The experience was so poor at that location that it completely turned me off to Mercedes-Benz as a whole. That same day, I drove to BMW in Sudbury and met Client Advisor Jason Hawksley. The experience was night and day. There was no pressure to make a purchase and I was not belittled for not agreeing to terms the first time around (like my experience in Natick). Jason was very meticulous during the sales process by reviewing all my options and searching through all available inventory to find just the car for me. At the same time, he valued my time as a customer and pushed to get answers from finance and management as quickly as possible while (literally) running through the showroom to speed the process along. We ended up finding exactly what I was looking for (and more!) I felt great leaving the dealership knowing I got the best price possible from Jason and the phenomenal sales team at BMW in Sudbury. Finance Manager Billy Hronas was also first class in the process. I even got a great deal on ding protection after discussing that I only planned to own the car for 3 years! Again, I cannot thank Jason enough for the unbelievable experience I had during what is generally a daunting process. I cannot wait to pick up the car on Thursday. And I also cannot wait to pick up every one of my future cars from BMW in Sudbury! More

Unbelievable Service Desk I bought my X5 in Herb Chambers Boston and have been servicing it at their Sudbury center pretty much since it opened. You will not receive better ser I bought my X5 in Herb Chambers Boston and have been servicing it at their Sudbury center pretty much since it opened. You will not receive better service anywhere. My service manager,Chris Hatch, is a super-star: high integrity, unbelievable fast in processing requests and always anticipating any additional potential issues. The support team around him is equally dedicated, making sure things are done right and quickly. In the future, I'll only buy a BMW and I'll only buy it from Sudbury solely on the basis of the quality of the service that I have received for him and the rest of the team for the past 7+ years. More

always excellent When my car went in for a flat tire earlier this year, BMW Sudbury couldn't locate three other matching tires,so they replaced all four for the price When my car went in for a flat tire earlier this year, BMW Sudbury couldn't locate three other matching tires,so they replaced all four for the price of one. Who does that? Only a company that is serious about their brand and the customer experience. A few months later, they called me to say my car was pinging them for brake service! I never noticed the indicator, and was amazed when they reached out. But my latest adventure was the best encounter yet. Yesterday morning I lost power steering and electric, barely making it home. Called the dealership, spoke to Al the manager, who gave me the number for roadside assistance, which flat bedded it to Subury. Went with the tow truck driver - dealership had paperwork and loaner car ready to go. Within two hours, I was home. On the way home, All I could think was "There's no place like BMW. There's no place like BMWM" I will only ever purchase BMW's and will always keep my cars under warranty. BMW Sudbury rocks. More