Herb Chambers BMW of Sudbury

I had agreed to assist my mother (in her 80's) to upgrade her current mid-90's Buick and proceeded to look for a late model reliable car that would suit her needs. I live in Sudbury and have my business jus her current mid-90's Buick and proceeded to look for a late model reliable car that would suit her needs. I live in Sudbury and have my business just over the Sudbury/Marlborough border and was familiar with the dealership and had a sense that their used car inventory was first class. While I was not particularly looking for a BMW, preferring front wheel drive to rear wheel drive especially for my mother's purposes, I found a a 328 xi (all wheel drive) car that fit the bill nicely. I did my own test drive with Kevin and then followed-up with my mother's test drive. During her test drive, her nervousness with the car was evident, yet Kevin showed an exemplory level of patience with her, never ceasing to explain the functions of the car to her and answer her many questions. He made the deal comfortable and when the day came to inspect the car, he endeavored to make all things right. He meticulously reviewed everything about the car with her, again never losing patience despite some level of necessary repetition. The car was picked up late on a Friday and Kevin was following up before 9 a.m. on Monday to see, as he put it, "whether my mother was getting comfortable with her BMW and enjoying her new car". I am not easily pleased by the typical experiences involved in purchasing a car, but I cannot praise this young man enough. I would earnestly recommend this dealership to friends, family, business associates, etc., and it would come with a special recommendation to seek out Kevin Conrad as the sales representative with whom to speak. More

John was a pleasure to work with. Very helpful, and his enthusiasm for the product seems genuine. Dealership is absolutely the cleanest auto dealership I have ever experienced. enthusiasm for the product seems genuine. Dealership is absolutely the cleanest auto dealership I have ever experienced. More

Couldn't have been easier to select my car, understand the optional feature and make the choices. John has a lot of patience, explains things clearly and concisely. He made himself available according t the optional feature and make the choices. John has a lot of patience, explains things clearly and concisely. He made himself available according to my schedule, and coordinated all the other personnel and services I needed to purchase my new car. The dealership in general is very accommodating. In terms of price, let's face it BMW's are not cheap - but you get what you pay for and I was pleased to have been given a discount for having purchased from this dealership previously. More

John and the team from BMW Sudbury where competent, capable and very customer focused. The whole experience went really well and I delighted with my new car. They really went the extra effort to earn capable and very customer focused. The whole experience went really well and I delighted with my new car. They really went the extra effort to earn my business. The delivery process was superb and demonstrated the team effort. Well done More

This dealership, especially John DiBitetto, actually made the car buying experience quite enjoyable. His patience, knowledge and pressure free attitude, created a truly stress free environment and exceeded the car buying experience quite enjoyable. His patience, knowledge and pressure free attitude, created a truly stress free environment and exceeded my every expectation. Well Done. I will highly recommend this dealership. More

Very responsive,answered all questions, good service. Sales rep was very helpful and honest. I paid a slight premium for the excellent used car but I am very satisfied. Sales rep was very helpful and honest. I paid a slight premium for the excellent used car but I am very satisfied. More

We had a very good experience at BMW of Sudbury. The staff is courteous, professional, and highly knowledgeable. I would not hesitate to recommend this dealership. staff is courteous, professional, and highly knowledgeable. I would not hesitate to recommend this dealership. More

I purchased a new 328i, after many months of consideration. James was laid back and not at all pushy in person. He answered all my questions knowledgeably, and did a great job demonstrating the consideration. James was laid back and not at all pushy in person. He answered all my questions knowledgeably, and did a great job demonstrating the features of the car, both before the purchase and upon delivery. More

Went to service my 335i, had warranty, no problems with service. Dealership is pretty amazing inside.....I like that. Money must be coming from customers without warranty :) service. Dealership is pretty amazing inside.....I like that. Money must be coming from customers without warranty :) More