Herb Chambers BMW of Sudbury

Very efficient, straight forward, no silly games and no "sales cliche's". As part of my career I manage a significantly large global sales force and there is nothing that turns me off more than a fake (wh "sales cliche's". As part of my career I manage a significantly large global sales force and there is nothing that turns me off more than a fake (which by no accident we term as "used car salesman"). In the case of Jim Affannato (and Kosta Pappas on the Finance side) there was none of that; only no nonsense, substance, and "good guy" honesty. They did what they said they were going to, in the time frame promised, and did not run you around the block in slick sales tactics trying to gain a few incremental dollars. This is hugely important to me - it's called "integrity". I have to assume that Jim is a reflection of all sales professionals at this location because it has been my experience that in a small team you usually find consistency. If you are interested in a BMW then don't waste your time going anywhere else --- this is the place to go. More

The dealership was very friendly and very down to earth. They made my husband and I very comfortable and I feel like they would have treated a customer who was buying a new BMW, the same as we were treated. They made my husband and I very comfortable and I feel like they would have treated a customer who was buying a new BMW, the same as we were treated. (Not always the case in other dealerships we visited for a CPO.) They did everything we asked for, including putting the car on the lift for my husband to see under the car, to taking out all the dings and even repainting the front bumper, which turned out looking just like a brand new BMW. We were from out of town, took the train up to Boston from New Jersey to pick the car up and they sent a driver to the train station to pick us up. From the beginning of the process to the very end, they took care of everything. It was a little tricky with the DMV plates having to be sent from NJ to Boston, but it all worked out very well. We drove the car home and enjoyed the ride in our "New BMW"! More

Jon is a very attentive sales person with a thorough knowledge of the X3. He took the time to explain all of its functionality and superior features. He was patient while it took me more than a month knowledge of the X3. He took the time to explain all of its functionality and superior features. He was patient while it took me more than a month to decide to buy the car. Even though this purchase was being made by a woman, he always treated me with respect which does not always happen when a woman is buying a car. Kudos to him and your dealership. Suzanne More

Great experience.Jim and Costa went to great lenghts in explaining the operation and all features of the vechicle.Jim even drove to my house to make sure the BMW 750xl would fit in my garage.The facility explaining the operation and all features of the vechicle.Jim even drove to my house to make sure the BMW 750xl would fit in my garage.The facility was immaculate and gave me a good feeling that the service standards were first rate More

I highly recommend this dealership and especially my client advisor, Michael Ouellette. Michael was professional and a pleasure to work with. Most importantly, he demonstrated that he listened closely client advisor, Michael Ouellette. Michael was professional and a pleasure to work with. Most importantly, he demonstrated that he listened closely to my requirements, exhibited by the results of searches he shared with me. Michael was very good at getting back to me in a timely manner to answer any questions I had, even after the P&S was signed. Shortly after putting in the order for the new BMW 335i, one of my family cars was totaled and I needed a car to replace it quickly. To illustrate my satisfaction with BMW of Sudbury and Michael Ouellette, my first phone call was to Michael. I told Michael my preferences and within a short time he had a few recommendations. My wife and I went to the dealership and after a few hours of test drives and discussions we bought a used MINI Cooper. My wife was also impressed with how easy it was to work with Michael. More

Saleman: I love James, he's so fun to be around with, very generous, good humor, I will bring more friends to James. He's on my A list!!! Pricing rate: reasonable Financing: I love to have more opt very generous, good humor, I will bring more friends to James. He's on my A list!!! Pricing rate: reasonable Financing: I love to have more option to be compare. this time only 1 option but for now it's ok. over all: Herb Chamber I will come back and bring more friends to you!!! hehehe More

I went into this dealership without much info, just knew I was interested in getting a used X3. The associates were very friendly and welcoming and the salesman was helpful and knowledgeable in getting me t I was interested in getting a used X3. The associates were very friendly and welcoming and the salesman was helpful and knowledgeable in getting me the information I needed to review to make an informed decision on my purchase. I would recommend this dealership and this salesman to anyone who was looking to buy a new or used BMW. More

I went in looking for a used BMW although i did not buy. Mike went out of his way to take the time to show me what they had to offer, my options, and he new the the cars like the back of his hand. Mike made Mike went out of his way to take the time to show me what they had to offer, my options, and he new the the cars like the back of his hand. Mike made me feel like i was not just a sale!! When i'm ready to buy i plan to go back. It was a great experience. Thanks Mike!! More

Todd was great- Very friendly and helpful. His passion for the cars is contagious. He walked me through the entire process without being overbearing. I would suggest that you seek him out directly and y for the cars is contagious. He walked me through the entire process without being overbearing. I would suggest that you seek him out directly and you won't be disappointed. The dealershop was fantastic More

I would highly recommend BMW of Sudbury. The first thing I noticed when I walked in was the attention that was given to customer service. I was immediately greeted, but was glad at the same time that I was I noticed when I walked in was the attention that was given to customer service. I was immediately greeted, but was glad at the same time that I was not pushed around in the way that many car salesman have in the past. I made it clear what I was looking for, as far as price, size, etc., and my sales rep, Peter, was very knowledgeable and explained to me the wide variety of options that BMW offered. I am still deciding right now on whether or not to purchase, but I know if I decide to buy, BMW of Sudbury will be where I'll be making my purchase. More