Herb Chambers BMW of Sudbury

It was a great car buying experience. Micheal my salesperson was friendly and throughal. He spent as much as we needed and discussed every option on the car. He also walk through all the step needed salesperson was friendly and throughal. He spent as much as we needed and discussed every option on the car. He also walk through all the step needed in purchasing our car. It was best car buying experience i ever had More

After having an excellent purchase experience at BMW of Sudbury, I had to return the next time I purchase a car. Again, they exceeded all expectations with their professionalism, patient, and guidance. I k Sudbury, I had to return the next time I purchase a car. Again, they exceeded all expectations with their professionalism, patient, and guidance. I knew exactly what I wanted and at other dealerships I have often had painful experiences after selecting the car and coming to an agreement on price. This time, just like last time, Mike Cerrone made this experience as easy and pain free as possible. He helped the process move along very efficiently and was extremely helpful. I buy and sell many cars and my two experiences with Mike have by far been the best. Thanks for all of your hard work! More

I leased a 335i from the dealership in October. The sales experience was excellent, and both Jason Herndon (my client advisor) and Kosta Pappas (the general manager) were very helpful, responsive, and sales experience was excellent, and both Jason Herndon (my client advisor) and Kosta Pappas (the general manager) were very helpful, responsive, and had great follow through. When I had a check engine light come on recently, I contacted Jason to find out the best way to handle getting an appointment and he offered to find out more info for me. Within a few hours not only did I have an answer on thye problem (a programming recall) but had an appointment that was sooner than I was expecting. I highly recommend Jason, Kosta, and BMW of Sudbury! Terrific experience! More

I met James last fall while waiting for a quick repair to my 2001 X5. I knew I was interested in a new car, but at the time the choices for 2011 models were quite limited. James kept in touch via e-mail (m my 2001 X5. I knew I was interested in a new car, but at the time the choices for 2011 models were quite limited. James kept in touch via e-mail (my preference), letting me know when new models arrived. During the next few months I explored other possibilities - Audi, Mercedes Benz - and visited a BMW dealership that was closer to my home. When I finally decided that the 535xi was my model of choice, I knew I wanted to revisit James (even though his dealership was farther away!) In one short afternoon appointment, we were able to find two cars that satisfied my needs; the prices were competitive (without all that unnecessary back and forth to the manager nonsense) and the quick appraisal of my X5 was reasonable. I took delivery of my new car three days later... James and all the folks at BMW of Sudbury - including Jason (sales manager) and Michael (finance) - made the entire experience a delight! More

Purchased an extended warranty for my BMW. Simple, painless, and BS free experience. Michael is a great guy to deal with. I previously purchased the same car from him when he was employed at another d painless, and BS free experience. Michael is a great guy to deal with. I previously purchased the same car from him when he was employed at another dealership. And I had the same simple, BS free experience. I would recommend him highly. More

Jim Affannato was great to work with. He was thorough and his follow-up was top notch. The service we received was terrific. The sales process was clearly explained and the options were clearly communicated. his follow-up was top notch. The service we received was terrific. The sales process was clearly explained and the options were clearly communicated. This is our 3rd lease/purchase from Herb Chambers. We will be back for more. More

James was recommended to us by someone from the service team. From the moment we met with him, we felt that he was a quality guy. Personable, knowledgeable, patient and straight-forward. James seemed to team. From the moment we met with him, we felt that he was a quality guy. Personable, knowledgeable, patient and straight-forward. James seemed to sense the kind of customers we were - serious about buying a car, educated about the car and the cost, not interested in playing back and forth on the price. Our negotiation was very reasonable and we look forward to working with James when the car comes in. We have heard that he spends considerable time with his customers in going over the car features after delivery. More

I had not considered getting a used BMW before my husband started looking at a new car at the Sudbury dealership. He was working with James Affannato and suggested I talk to him and see what used X5s they h started looking at a new car at the Sudbury dealership. He was working with James Affannato and suggested I talk to him and see what used X5s they had available. James convinced me that these cars were made extremely well and held their value, and would be a better purchase (and much more fun to drive!) than a new Honda, Acura, or Nissan SUV. James emailed or called often to let me know what cars were available and I went in twice to test-drive a few options. We both targeted a particular X5 (with perfect mileage, price, color, and equipment for my needs) that was in the Boston dealership. He had it brought to Sudbury and I drove it a few times. It was very easy dealing with James and he was clearly knowledgeable about the car. I felt he was honest with me (even agreeing that one model with a larger engine and more $$$ wasn't worth it for my needs) and enjoyable to work with. More

We had a rocky start at this dealership. We spoke with at least three different sales people, and a sales manager, none of whom called us back or followed up. We were trying to buy a new 5 Series, but it tr least three different sales people, and a sales manager, none of whom called us back or followed up. We were trying to buy a new 5 Series, but it truly felt like they didn't want us to buy a car. Then, one day when I complained while having our other car serviced, the service person took me over to the sales floor and personally introduced me to James Affanato. I was skeptical because of what we had already experienced, but from the moment we met James, our entire sales experience changed. James was great. He has a sense of humor but doesn't waste your time. He listened to what we wanted and called us back, and when we had additional questions, he always followed up. He gave us just the right amount of assistance when we needed to figure out the complex array of available features and options while ordering, and he was gracious about teaching us to use them once the car came in. He is patient and thorough -- two good qualities to have when you are selling high-end cars with a lot of complex options. We have a new 5 Series and James continues to follow up with us. We felt as if he wanted us to buy the car -- we didn't have to chase him down, as we had with other staff in the past. Well done, James! We'll be back. More

Car buying is not fun. Fact. Even though I'm in Sales Car buying is not fun. Fact. Even though I'm in Sales as a career, going through the process of researching, visiting, test driving, buying a car Car buying is not fun. Fact. Even though I'm in Sales as a career, going through the process of researching, visiting, test driving, buying a car ranks near the bottom in terms of how best to spend your time. Well, the gentlemen at Chambers BMW in Sudbury made this a painless process. Jim Affannato, Sales Exec., did an outstanding job all throughout the process of answering my questions and was very pro-active in terms of ensuring this process went as smooth as possible-- i.e. having the car available for test driving, demonstrating and describing the features of this 2008 750Li and simply being a consummate professional throughout. Chris Rich, Sales Mgr., was integral as he was the first person I met on the showroon floor- Chris took the time to listen- a sometimes lost art in the world of sales- and my interaction with him was key for me wanting to return and transact business. Michael Davis, though he's a Chicago Bears fan,(he'll learn), was extremely helpful in a critical area of the business; the financing. He took the time to explain the different finance programs that were available to me and through our conversation was able to tailor a program that aligned well to my needs. Lastly, the great service I received didn't end at the signature of the agreement, they've been keenly responsive to questions I've had after the purchase as well. I've had great service at Herb Chambers BMW throughout the years and now, no surprise, the purchase of my 750Li was handled exactly how I'd like my sales organization to work with our customers. Thank you. I'll be back. More