Herb Chambers BMW of Sudbury

I was shopping for a new BMW 328xi and had a terrible experience at Herb Chambers. The sales person and the manager tried playing the "bait & switch" game with me since the model that I wanted wasn't ava experience at Herb Chambers. The sales person and the manager tried playing the "bait & switch" game with me since the model that I wanted wasn't available at the dealership. When I turned down the final offer because it was missing the security system that I wanted, the manager told me that he was "done with me". In addition, I filled out a complaint form on the Herb Chambers site and never heard back from anyone. I ended up buying the car at Wagner BMW of Shrewsbury. (much better experience - they treat you with respect) More

I bought a beautiful used 335i coupe in Space Gray with a manual 6 speed and all three of the above helped immeasurably in my making the decision. Jim was the lead salesperson while Chris and Joe helped out manual 6 speed and all three of the above helped immeasurably in my making the decision. Jim was the lead salesperson while Chris and Joe helped out when we had some moments of doubt. My wife and I do not buy cars very often and this was a big decision for us. I bought the car I traded in from Joe 10 years ago so it really helped to see him when I went to go see this car with my wife. It was totally coincidental and was a nice touch because we really felt like he was excellent on our first purchase of a BMW 325i. Jim and Chris were extremely helpful as well and instilled much confidence in spite of us being completely wishy washy about the whole purchase. My wife bought her Mini Cooper s Clubman from Herb Chambers too and that lead us wanting to buy a used car from that dealership. We initially purchased the 325i that I traded in from Foreign N Motors West. Chris is a confidence inspiring professional while James is very personable, genuine and nice. Both can be said for both. Thanks Matt More

Our family has purchased four other BMWs from this dealership in recent years. We have never found such attentive dealership personnel. Kosta Pappas is an exceptional General Manager; he was delight dealership in recent years. We have never found such attentive dealership personnel. Kosta Pappas is an exceptional General Manager; he was delightful to work with in coordinating the new car purchase and the return of our previously leased 3 series. His attention to detail ensured that our experience was exactly what we wanted. Our salesman, Peter Vargo, sold us a certified pre-owned X3 in July 2010. We returned to him for the present BMW 2011 X3 purchase because he was pleasant and easy to deal with and always promptly responded to our many emails and telephone messages. In addition, Chris Rich, helped make the entire process of returning the lease vehicle seamless. They are a dedicated team. We are recommending Sudbury BMW to all our friends. More

Great experience,excellent staff. I would VERY STRONGLY recommend this dealership. The salesman James Affannato and the manger Brad Craig made the experience a pleasure. I had a follow up issue after I recommend this dealership. The salesman James Affannato and the manger Brad Craig made the experience a pleasure. I had a follow up issue after I bought the car and they responded quickly. You are nuts if you don't talk with them. More

What can I say? James Affanato made the experience of getting a new car the best I've ever had! My husband and I went to Sudbury BMW late last summer and did a test drive of a 325xi but weren't ready t getting a new car the best I've ever had! My husband and I went to Sudbury BMW late last summer and did a test drive of a 325xi but weren't ready to make a decision. Jim touched based with us AT LEAST once a month to see if we were ready, but we never were quite there... :) I knew my husband really loved the car, so I decided to surprise him and make all the arrangements to lease the "car of his dreams" and make it a Christmas present. Because of his attention over the fall (that was never aggressive or nagging), I knew James was the salesperson to call. He understood my preferences and helped me get EXACTLY the car I wanted--never trying to convince me I might want something else just because it was on the lot). He worked enthusiastically to locate the car (which has its own story) and then kept me up to date on where it was in the delivery process. I happen to know now that James was pretty sick right around Christmas, but he always answered my emails and text messages promptly. I think he was as disappointed as I was when the car got held up for delivery due to weather on the East Coast....But it did get here in time for New Year's Eve! And I think he was as excited as I was to see my husband's reaction to the shiny red BMW with a bow waiting for him in front of the showroom. James went the extra mile, right up to the very end--pushing everyone on his team to help us line up all the paperwork for insurance, plates, and financing on New Year's Eve day! I will be happy to tell anyone thinking about a BMW to be in touch with James! More

The sales person was very courteous and friendly. He was never pushing the sale and always kept me up to date with the progress of the car fabrication in the factory. Also, upon car delivery, he went over e never pushing the sale and always kept me up to date with the progress of the car fabrication in the factory. Also, upon car delivery, he went over every single detail and answered all questions as well as followed with a phone called several days later. More

After visiting several disconcerning dealerships in the area, I visited "BMW of Sudbury".My first impression when walking into the facility was the new showroom and pleasant atmosphere. I was greeted at th area, I visited "BMW of Sudbury".My first impression when walking into the facility was the new showroom and pleasant atmosphere. I was greeted at the door by Mr James Affannato with a warm smile and could he be of help. My return reply was a big YES which I had not received at other dealers. I stated that I was interested in the new 2011 Series 5 BMW with all wheel drive. Mr Affannato spent time with me answering questions that I was interested in. Not once did I feel rushed! Mr.Affannato also interjected the dealship's ability to take care of the car if needed on my behalf. Mr Affannato is an asset to the dealership! Thus,"Thanks to BMW of Sudbury" More

Jon Lincoln was professional, knowledgeable, friendly and extremely helpful when I bought my 328xi. Jon truly seemed to care that my experience at BMW of Sudbury was positive, pleasant and seamless. The da extremely helpful when I bought my 328xi. Jon truly seemed to care that my experience at BMW of Sudbury was positive, pleasant and seamless. The day I picked up my new car, Jon had a scheduled “day off”. However, when I walked through the lobby, Jon was waiting for me. He came in to ensure my car and every detail was perfect. I wish all sales people could be like Jon!!! Thanks again Jon! Cheryl More

I purchased a new 5 series and dealt with salesman James Affanato. He was the best car salesman I have ever dealt with! He was very professional, knowledgable and had a total understanding of our needs and Affanato. He was the best car salesman I have ever dealt with! He was very professional, knowledgable and had a total understanding of our needs and desires for the car we wanted. He was great with my kids. He even cramped himself all up in the rear seat so they could experience the test drive also. I liked that he was a fellow car person like myself who rebuilds hot rods and knew everthing about cars especially our new five series which we love. He is an excellent salesman and we were glad to have him to deal with!!!! Thanks. More

Jim has been so helpful and kind for every procedure in my purchase. He is a person who has professional attitude for his costumer. He also keep updating some useful information and kindly welcome when I v my purchase. He is a person who has professional attitude for his costumer. He also keep updating some useful information and kindly welcome when I visit dealer for a service. It was my pleasure to deal with him for my first BMW. More