Herb Chambers BMW of Sudbury

I was treated fairly and attentively. Jim had in-depth knowledge of the car and great at staying in touch and an overall pleasure to work with. The dealership itself is very impressive. Even the F&I pro knowledge of the car and great at staying in touch and an overall pleasure to work with. The dealership itself is very impressive. Even the F&I process was by far the simplest and most efficient that I've experienced. More

We knew the dealership through our regular maintenance service with our previous car. Buying a used car comfortably and afterwards being fully satisfied always depends on the trust you have and develop service with our previous car. Buying a used car comfortably and afterwards being fully satisfied always depends on the trust you have and develop in your dealer and his sales representative concerning knowing all technical details about the cars past history and perhaps hidden problems, which normally are not obvious to the buyer. Working with James Affenato from Ray Chambers BMW in Sudbury was a best experience in this respect. Not only was James very knowledgeable about the car, he also was sensible to the fact what we wanted and what we were looking for. He was honest in pointing out the xxxxxxand con's of all vehicles he presented, - he didn't want to sell a car but tried to satisfy his customer. His handling of the sale was easy, supportive and focused. We enjoyed his service and the effective handling of all matters from start to finish. We liked the dealership and the friendliness of its staff as well as its amenities, - a pleasant experience. Wolfgang Graaff More

bought the only manual BMW 3 series on the lot. Sales and finance very accomodating and helpful explaining differences in this model vs. Audi or VW models. James indicated that this model was fairly rare and finance very accomodating and helpful explaining differences in this model vs. Audi or VW models. James indicated that this model was fairly rare and that a customer had ordered it custom and had not taken delivery of the vehicle and that is why it was on the lot. He explained the financing offers available as well as all warranty information and options and showed the features of the vehicle in snow/poor driving conditions. More

I have experience with many dealerships in New England and I would have to rank this one as one of the better ones in terms of professionalism and customer service. I worked with Jon Lincoln, who was ter and I would have to rank this one as one of the better ones in terms of professionalism and customer service. I worked with Jon Lincoln, who was terrific. He was friendly, responsive, and most importantly invested his time in my decision process. I would highly recommend him to others. More

Jim Affannato was so helpful and nice. I can be overly direct and hard to deal with but he handled me without loosing his cool. He was able to answer all of my questions and I would absolutely recommend h direct and hard to deal with but he handled me without loosing his cool. He was able to answer all of my questions and I would absolutely recommend him to anyone looking for a car. The dealership is practically new and is really well designed. It was a great experience and I love my new car! More

The salesman (Jim) did an outstanding job of making me feel comfortable through the entire process. I ordered my car and got the features that I wanted with reasonable pricing. The car was delivered earli feel comfortable through the entire process. I ordered my car and got the features that I wanted with reasonable pricing. The car was delivered earlier than quoted. I have found the car to be even better than I anticipated. More

When I began the transaction to purchase a new 5 series with BMW of Sudbury, my interactions were with another sales associate that retired mid-stream. I was assigned to James Affanato, for whom I have exc with BMW of Sudbury, my interactions were with another sales associate that retired mid-stream. I was assigned to James Affanato, for whom I have excellent feedback. He was extremely professional in our dealings (knowledgeable about the process and specifics of the vebicle), proactive with his communications re delivery timeline, and responsive to my inquiries. I enjoyed his "can do" attitude - would definitely recommend him to others looking to purchase a BMW. More

My sales person Jon Lincoln was extremely professional and courteous! He was in touch with me on a regular basis while I waited to take delivery of my new car. He got me out of my Lexus lease early and and courteous! He was in touch with me on a regular basis while I waited to take delivery of my new car. He got me out of my Lexus lease early and into a new M3 convertible. The experience was everything I had been told to expect from a Herb Chambers dealership. Excellent!!! More

I went into the dealership to discuss used 3 series convertibles with Jon, he was great, very friendly and helpful. Gave me all the information I needed on the CPO program, the current financing deals convertibles with Jon, he was great, very friendly and helpful. Gave me all the information I needed on the CPO program, the current financing deals and discussed the pros and cons of buying a used one versus leasing a new one. Very helpful in making me a better informed buyer. More

I've bought a few cars, even a BMW from Sudbury's competition. Jon did a great job, i would buy for him again. He truely wants to get the experience right for the consumer and his sales manager Chr competition. Jon did a great job, i would buy for him again. He truely wants to get the experience right for the consumer and his sales manager Chris backs him up like a sales manager should. Good team, I'd buy again from Sudbury. It doesn't hurt that I love the car. Thanks guys. More