Herb Chambers BMW of Sudbury

As usual, very helpfuil and easy to work with; service never disappoints. Dishod very concerned to make sure I was satisfied never disappoints. Dishod very concerned to make sure I was satisfied More

Chelsie helped me trade in my beloved BMW 3 series that I outgrew for a Lexus NX. She made the entire process so fast and simple. Teagan was awesome to work with too. I would highly recommend them. outgrew for a Lexus NX. She made the entire process so fast and simple. Teagan was awesome to work with too. I would highly recommend them. More

Chelsea was great. She communicated effectively and made the process very smooth. She was very helpful and answered all questions. She even called me on her days off t She communicated effectively and made the process very smooth. She was very helpful and answered all questions. She even called me on her days off to update me or answers questions. I would be using her in the future. No complaints. More

It’s a very good dealer they have a lot of options. Very friendly and kind employees. Peter was my sales person he was amazing. He did everything so easy for me. Thank you. I’m so happy with my new car Very friendly and kind employees. Peter was my sales person he was amazing. He did everything so easy for me. Thank you. I’m so happy with my new car More

Excellent service communication. Travis responded promptly to queries. Loaner car was relatively new and helpful to have. Travis responded promptly to queries. Loaner car was relatively new and helpful to have. More

Alisha was very helpful to explain the service that I needed. She was professional and kind. needed. She was professional and kind. More

Do not shop here, especially if you are a person of color. Lies lies lies. From the GM on down. I have a lengthy video of them tripping over themselves in lies. They lied about replacing brakes and rot color. Lies lies lies. From the GM on down. I have a lengthy video of them tripping over themselves in lies. They lied about replacing brakes and rotors on my CPO X5. They refused to give me a copy of my service records and CPO records. Then had me trespassed from the premises when they ran out of lies. All of their lies and different versions of, were captured on video. On 5/31/22 the day I signed for the vehicle I had to pay the cashier whatever amount was due from me. While standing at the cashiers with Joe D. The finance guy that I wrapped up the deal with. I reminded him that tires, brakes and rotors needed to be replaced on condition of me purchasing this vehicle. Joe D. Then exclaimed “we will have then Schwarzenegger strong” as he flexed his muscle on one arm. I brought the car back a week later after, because of brake squeak and noise. They told me it is because of the sport package hardware…… recently I took the car to a mom and pop shop. Who found that the rotors were never replaced. And possibly the brake pads as well. That “Schwarzenegger” comment was useful with jogging my memory as to who I spoke with about replacing my rotors and brakes and tires. I’m glad Joe D. Thought that was a smart pun, joke, analogy to say to a black man that just purchased a $65k vehicle from him. Of course if I had called him on it, it would be me calling the race card. I called the dealership and a meeting was scheduled for 5 people myself would make six. Upon arrival only two people was there. The used car GM and service manager. They were no records of the brake or rotors ever being done. The GM refused to give me a copy of the service records. In fact in the video he stated that I “have no premise to request any documents from him”… I lodged a complaint with BMW and was advised that the service records belong to me. I recorded them at length. The videos are self explanatory and appalling. I will update this review with a link once I have the videos posted. Be aware and stay away. Get everything in writing and certainly don’t trust this guy in the picture. It would be negative 5 stars if possible! More

Justin was awesome! He was informative and explained what was needed throughout my appointment. He let me know exactly what I needed to repair, what was important, a He was informative and explained what was needed throughout my appointment. He let me know exactly what I needed to repair, what was important, and what could wait after discussing my finances at this time! . More

They have many cars available there. I bought 2 pre-owned cars and I liked the service that sales person Ricky gave to me, diligent, trustable and always doing the following on the proce I bought 2 pre-owned cars and I liked the service that sales person Ricky gave to me, diligent, trustable and always doing the following on the process More

Great service and assistance provided during our bmw buying experience. BMW honored the discounts committed buying experience. BMW honored the discounts committed More