Herb Chambers BMW of Sudbury

Alisha was very helpful to explain the service that I needed. She was professional and kind. needed. She was professional and kind. More

Do not shop here, especially if you are a person of color. Lies lies lies. From the GM on down. I have a lengthy video of them tripping over themselves in lies. They lied about replacing brakes and rot color. Lies lies lies. From the GM on down. I have a lengthy video of them tripping over themselves in lies. They lied about replacing brakes and rotors on my CPO X5. They refused to give me a copy of my service records and CPO records. Then had me trespassed from the premises when they ran out of lies. All of their lies and different versions of, were captured on video. On 5/31/22 the day I signed for the vehicle I had to pay the cashier whatever amount was due from me. While standing at the cashiers with Joe D. The finance guy that I wrapped up the deal with. I reminded him that tires, brakes and rotors needed to be replaced on condition of me purchasing this vehicle. Joe D. Then exclaimed “we will have then Schwarzenegger strong” as he flexed his muscle on one arm. I brought the car back a week later after, because of brake squeak and noise. They told me it is because of the sport package hardware…… recently I took the car to a mom and pop shop. Who found that the rotors were never replaced. And possibly the brake pads as well. That “Schwarzenegger” comment was useful with jogging my memory as to who I spoke with about replacing my rotors and brakes and tires. I’m glad Joe D. Thought that was a smart pun, joke, analogy to say to a black man that just purchased a $65k vehicle from him. Of course if I had called him on it, it would be me calling the race card. I called the dealership and a meeting was scheduled for 5 people myself would make six. Upon arrival only two people was there. The used car GM and service manager. They were no records of the brake or rotors ever being done. The GM refused to give me a copy of the service records. In fact in the video he stated that I “have no premise to request any documents from him”… I lodged a complaint with BMW and was advised that the service records belong to me. I recorded them at length. The videos are self explanatory and appalling. I will update this review with a link once I have the videos posted. Be aware and stay away. Get everything in writing and certainly don’t trust this guy in the picture. It would be negative 5 stars if possible! More

Justin was awesome! He was informative and explained what was needed throughout my appointment. He let me know exactly what I needed to repair, what was important, a He was informative and explained what was needed throughout my appointment. He let me know exactly what I needed to repair, what was important, and what could wait after discussing my finances at this time! . More

My service advisor constantly exceeds my expectations. All staff are friendly and attentive. I appreciate their professionalism and support. I give them an A++ All staff are friendly and attentive. I appreciate their professionalism and support. I give them an A++ More

Chelsie helped make for an entirely enjoyable and painless car buying experience. Definitely would work with her again. painless car buying experience. Definitely would work with her again. More

They have many cars available there. I bought 2 pre-owned cars and I liked the service that sales person Ricky gave to me, diligent, trustable and always doing the following on the proce I bought 2 pre-owned cars and I liked the service that sales person Ricky gave to me, diligent, trustable and always doing the following on the process More

Great service and assistance provided during our bmw buying experience. BMW honored the discounts committed buying experience. BMW honored the discounts committed More

I have brought my care here for service twice in the past six months and both times there were communications issues between making the appointment and when I arrived. The first time I made the appointment six months and both times there were communications issues between making the appointment and when I arrived. The first time I made the appointment far in advance and because of that I was offered a loaner. When I arrived I was told “you really shouldn’t be allowed a loaner for this type of service” - like I had done something wrong or was inconveniencing someone - despite the fact that I had simply accepted what was offered to me. The second service was scheduled on a Saturday afternoon and when I made the appointment online I was only given the option to drop off (wait and loaner were not available). The day before I called to find out when the car would be done because if not the same day I would happily reschedule. I was assured that the car would be done same day. When I arrived the service advisor told me the car would NOT be done the same day and we had to then push back on this because I was told something different over the phone and now I was AT the dealer with few options (35 min from home). It all worked out in both cases but I feel there needs to be some retraining or some form of documentation in the account when agreements are made with a customer prior to arrival to avoid this unnecessary back and forth on arrival. More

Prompt, thorough, thoughtful, service which I have come to expect from Herb Chambers of Sudbury. to expect from Herb Chambers of Sudbury. More

My first experience at BMW Sudbury more than lived up to the dealers reputation. Chelsea was on too of everything and Mackenzie was amazing at getting all the details on my company registration and banking. the dealers reputation. Chelsea was on too of everything and Mackenzie was amazing at getting all the details on my company registration and banking. Thanks to the entire Sudbury team for creating a great dealership environment. More