Herb Chambers BMW of Sudbury

I found the staff at Herb Chambers all very pleasant, accommodating, responsive, efficient, timely, excellent. accommodating, responsive, efficient, timely, excellent. More

My Service Representative was courteous and knowledgeable. He kept me informed of the service progress and additionally answered several questions that I asked about automobile features/functio knowledgeable. He kept me informed of the service progress and additionally answered several questions that I asked about automobile features/functions to my satisfaction. More

It was a pleasure working with Jack. He kept me informed throughout my purchase process. He was professional and patient. Thank you! He kept me informed throughout my purchase process. He was professional and patient. Thank you! More

From the moment I opened the door and made my first step into the showroom, I was welcomed with kindness and warmth. This was a stand out compared to some other dealerships. I worked with Chelsie Swann into the showroom, I was welcomed with kindness and warmth. This was a stand out compared to some other dealerships. I worked with Chelsie Swann - she was professional and kind. I appreciated how if she didn’t know the answer to something, she would look it up and get back to me, rather than fluff me off. It showed me she took me seriously as a customer and wanted me to have the best information. The moment that stood out for me was when Chelsie and Daniel (one of the Genius experts) went out of their way to help me with my new car at my house. I was impressed and appreciative of their commitment to help me. I highly recommend Chelsie, Daniel, and the rest of the team! More

I had a great salesperson in Chelsie Swann, she had an enthusiasm for cars and had them ready to go when I arrived. I lucked out in finding a pristine used Honda Accord at their dealership, but I give Che enthusiasm for cars and had them ready to go when I arrived. I lucked out in finding a pristine used Honda Accord at their dealership, but I give Chelsie credit for letting me know they had it. The dealership itself is beautiful with a lovely lounge area and the test drive roads are perfect for testing a car's handling, the traffic is often slight, and it's in a very pretty part of the western suburbs. To me, that made a difference too. The sales transaction went smoothly and BMW had replaced the tires and brake pads which made a huge difference in the value I got. Again, Chelsea was present every step of the way and made sure filling out the forms went smoothly. Finance manager Joe D'Alfonso got me a decent interest rate on my loan and was fun to chat with as we completed the paper work. To top it off, Chelsea took photos of me with my old car and the new (used) one, which was fun and much appreciated. She also checked in during the 30 day, 1,500 mile warranty period, but I had gone on a long distance trip so I wasn't returning the car. Since owning it, the car has been perfect, has received many compliments, and given high gas mileage and smooth, pleasant driving. I am very happy with the car and my experience at BMW of Sudbury. More

Danny the BMW tech was amazing spending time with me to learn about my new 530E plug-in hybrid…And Jeremy my dealer associate was great laying out next steps and preventative car maintenance intelligence m learn about my new 530E plug-in hybrid…And Jeremy my dealer associate was great laying out next steps and preventative car maintenance intelligence moving forward. All around great team at BMW Sudbury. Very knowledgeable and friendly team for sure. More

Great service - Very helpful service advisor got me out on time so I could pick up my kids!! on time so I could pick up my kids!! More

It was a pleasure buying a car here and working with Chelsie S. I will be back! Chelsie S. I will be back! More

Good service and Jeremy really friendly person. He did a good job. I really recommend this place with Jeremy service He did a good job. I really recommend this place with Jeremy service More

Jack provided amazing customer service. We walked into the dealership without an appointment, and thanks to Jack, we walked away with a signed lease the same day. Jack showed us inventory o We walked into the dealership without an appointment, and thanks to Jack, we walked away with a signed lease the same day. Jack showed us inventory online, both what the dealership had and what was en route. He was concise and thoughtful with the vehicle options. He listened to our needs and didn’t try to oversell us. We did a test drive and signed the paperwork. He even came to the bank with us to grab the certified check so we didn’t have to go back to the dealership. He also drove the car to our house two days later after it had been cleaned and inspected. That was super helpful! I 110% recommend him and plan to work with him in the future for additional car needs. Thanks, Jack! More