Herb Chambers Ford of Braintree

Great Experience: Beginning to End My wife and I were pricing used pickup trucks and came across this dealership, which was conveniently located about 10 minutes from our home. We had f My wife and I were pricing used pickup trucks and came across this dealership, which was conveniently located about 10 minutes from our home. We had found a truck that interested us listed on their online inventory and made our way over. When we got there, we found the truck and - since it hadn't been sent for service yet - it was blocked into a corner by about five other vehicles. After quickly taking some measurements to see if it would fit in our garage, we were met by our salesman, Mike Harrison. He offered us a test ride and when I told him I thought it would be too big for my garage, he suggested taking the test ride to my house to try it out...the perfect solution! As the truck was blocked in, he and another associate shuffled the cars around to free it from the corner and we were on our way. After getting to the house, it fit in the garage but was pretty tight, so I wasn't convinced. We drove back to the dealership and decided to call it a day at that point so we could take care of some other errands. There was no push/pressure from Mike or anyone else to get us to stay or begin negotiations or try another truck, which was a welcome surprise given past car purchase experiences. We went on our way and after discussing it, my wife and I decided the truck would be a good fit for us and that we should swing back through the dealership and see if we could get it for a price we were comfortable with. We called Mike to see if the truck was still available, he put us on hold to double check and confirm it was, then we headed back over. We had a nice, pressure free discussion on the price and - thanks to an admittedly very generous allowance for my trade in - we came to an agreement. Even though we weren't financing the truck, we were still met by the Used Car Manager Eric, who formally accepted the deal and congratulated us on our purchase. All associates we met with were polite and professional, which are qualities that weren't lost on my wife and I. Throughout the process, we both felt very comfortable and appreciated, without being overbearing or pressured. We were both very impressed and were happy to do business with a business that treats their customers in such a great way. The truck is in service now to repair some minor issues prior to me picking it up, but if their Service Dept is as effective and efficient as the Sales Team, I'd imagine it should be a quick and seamless transfer. I would absolutely do business with them in the future and would encourage anyone else in the market for a new car to do the same. Really impressed by their customer service and surprised by how easy the whole process was. More

MORE PEOPLE LIKE CHASE I would like to share my experience with your sales person Chase. He met me at the door, introduced himself and instead of an immediate sales pitch, w I would like to share my experience with your sales person Chase. He met me at the door, introduced himself and instead of an immediate sales pitch, we talked about life, sports, weather, etc. NO PRESSURE at all. When we got down to my wants , he brought the car around. After a test drive, he showed me the workings of the car. I, not being the brightest bulb in the room had a hard time grasping the workings but he stayed with it and explained and explained and explained. FINALLY, We got down to a price. We barted back and forth and got within $500 and I was still not satisfied and I explained that I had other dealers to see. I was about to leave but I thought to myself that Chase was such a help that for $500 it wasn't worth the time and travel; so I signed the papers. I delt with two other people, who were also very professional. I'm sorry I forgot there names. PS A nice reward for Chase would be 2 tickets to THE PHANTHOM OF THE OPERA!!!!!!!!!!!!! CENTER ISLE OF COURSE HERB......... More

Great experience got even better! I bought my truck in July of 2013. Loved it then and I still do. The truck had been hit on their lot, although it had been fixed and discounted prior I bought my truck in July of 2013. Loved it then and I still do. The truck had been hit on their lot, although it had been fixed and discounted prior to my purchasing it. This fact they were honest about right from the beginning. However, within 6 months, the paint where it had been hit began to crack and discolor. When I brought it back so that the General Manager, Scott Lewis could take a look at it, he immediately agreed to have their service department repaint it at no cost to me. To be quite honest, I really didn't expect this kind of service nine months after I purchased this vehicle from them. It goes to show you that they are willing to stand behind what they sell and furthermore, go far beyond what is expected from them to keep a patron happy. THANK YOU guys for going those extra miles! It may be a while before I need another truck, but I know where I will come to buy it… NOT TO MENTION all the people I'm going to tell about my wonderful experience!!! Thank you, thank you, thank you!!! Alison Ingram-Pearson More

Great job guys / great buying experience. Keep it up! I want to thank Chase Calef, Chris Nardi and Greg Dudevoir. There were no old school, stressful price negotiations which made me purchase my car from I want to thank Chase Calef, Chris Nardi and Greg Dudevoir. There were no old school, stressful price negotiations which made me purchase my car from them. They were very honest and straight forward and made the buying process seamless and very comfortable, the way it should be. Keep doing it this way. I am already recommending this dealership and these guys to my sister and a coworker who both will be purchasing new vehicles in the near future. I love my new Fusion! Many thanks for everything. Kevin More

Tanya did a perfect job Price was fair with local sales and incentives... Shopped around for a bit and price was not huge difference between dealers... Top reason for buying Price was fair with local sales and incentives... Shopped around for a bit and price was not huge difference between dealers... Top reason for buying from chambers ford was Tanya treatment of us.... Tanya spent time on anything we needed and was more than willing to show all the options on the new car we got.... More

Stress free experience. Was in the market for a new Ford Escape for my wife. Contacted the dealership requesting an internet price. Tony responded within minutes. Price was Was in the market for a new Ford Escape for my wife. Contacted the dealership requesting an internet price. Tony responded within minutes. Price was in line with other dealerships I had contacted. Very competitive. Made an appointment to go in and take a test drive. Upon arrival, Brandon greeted us. The car we requested was brought around, and we went for a test drive. We asked a number of questions, and Brandon was very knowledgeable.about the Escape Titanium. Next step the trade appraisal. Their offer was in line with other vehicles similar to ours. We decided to go ahead and purchase the vehicle. What I found most appealing about the whole process is that we were never pressured to buy anything. The people who work there seemed happy to be there. No bait and switch, no aggressive salespeople. I felt quite at ease. Brandon was a true professional. The minute we sat down to discuss the vehicle I felt very comfortable. Never before had I felt that way shopping for a car. I wasn't looking forward to go out car shopping that day, but after heading to Herb Chambers Ford of Braintree, that all changed. My wife is very happy with her new car. When we arrived home with the vehicle my son noticed that there was a smudge of some sort on the headliner. I called this morning and spoke to Brandon, he said to come to the dealership, and they would check it out. We took it to the detail shop, and within minutes the issue was resolved. If you want to be treated properly, and want a stress free experience when purchasing a vehicle, look no further than Herb Chamber Ford. Ask for Brandon, you won't be disappointed. More

Great Experience I bought my first new car at Ford Braintree. I had a great experience here! Everyone was extremely friendly and helpful. I went back later to get an i I bought my first new car at Ford Braintree. I had a great experience here! Everyone was extremely friendly and helpful. I went back later to get an inspection sticker and everyone from the manager to my salesman, Koudjo to the people who work in the servicing area were very helpful and eager to make sure I was comfortable and well taken care of. Koudjo made everything easy and was willing to go the extra mile to help! Thanks, Koudjo! More

I was looking for a Chrysler 300 Limited and found one at the Herb Chambers Ford in Braintree. These people were very professional and the hospitality was wonderful. Julianna Vargas-Lopez was my Sales perso the Herb Chambers Ford in Braintree. These people were very professional and the hospitality was wonderful. Julianna Vargas-Lopez was my Sales person and she was very helpful in providing me with answers to the questions I had in regards to the Chrysler 300 I was interested in. But lets talk about going "Above and Beyond" for a customer. This would be Miguel Silva, has was by far the best Sales Manager I have ever worked with when buying a car. Trust me, these people at Herb Chambers in Braintree will not let you down. It's definitely worth the visit. Oh yea, the have complimentary Ben and Jerry's icecream too. Thanks again Herb Chambers of Braintree. Happy Customer, James from Providence RI More

I knew exactly what I wanted and Brandon was very helpful completing my purchase. Greg was also friendly and informative as it related to completing the financial aspect of my experience. When I came back completing my purchase. Greg was also friendly and informative as it related to completing the financial aspect of my experience. When I came back a few days later to deliver the title of the car I traded in and to have an state inspection performed, I got stuck in traffic. I called Brandon and told him I was stuck in traffic and would be arriving just before 5:00 (service dept closing) and he made sure that a service technician was on hand upon my arrival to complete the inspection. That saved me from making another trip later in the week for an inspection sticker. I have purchased two vehicles at Herb Chambers (Burlington dealership) over the past 9 years and I have consistently received superior service. If there were a dealership close to my home in Haverhill, I would definitely bring vehicles there for ongoing service and maintenance. Thank you for the great experience. Fran Ferrara More