Herb Chambers Ford of Braintree

Every single interaction with Herb Chambers ford was totally exasperating. They were dishonest at every step of the way. THey continually made promises ("the car will be ready by 2pm tomorrow") they t totally exasperating. They were dishonest at every step of the way. THey continually made promises ("the car will be ready by 2pm tomorrow") they then didnt keep- when I pointed this out to them, they said "oh, xyz happened so we coudlnt keep to our schedule"...but dont make promises that you cant keep! They were also VERY disorganized in their customer service. They forgot to refund me my deposit until I bugged them, they forgot my second set of keys, and they forgot to put the owners manual in the new car I bought. Lastly, after I wrote a really exasperated email to scott lewis the manager, he had the nerve to tell me that the issue was MY attitude, and not their incompetence and dishonesty. Here are some of their broken promises: -"we will have all 3 cars you want to look at by 2pm tomorrow" (though some cars were across the state -"we will fedex you the keys and the owners manual tomorrow" (didnt get them for 3 more days) -Forgot to issue my refund on my deposit until I bugged them -"you will be in and out in 30 minutes when you buy the car" (took 4 hours) -"you are the next one to do your paperwork" (3 other guys in line) What really topped it off for me was that not only were they incompetent, they acted as if I was the unreasonable one when I asked them to stick to the promises they had made. More

i was very please with service. brandon williams was very courteous i would highly recommenend herb chambers.the was very polite and committed to make me happy courteous i would highly recommenend herb chambers.the was very polite and committed to make me happy More

I had a great experience buying a new Ford Taurus from Herb Chamber Ford in Braintree. Everyone went out of their way to make sure that I got all the facts and information before I bought the car - inclu Herb Chamber Ford in Braintree. Everyone went out of their way to make sure that I got all the facts and information before I bought the car - including a test drive that allowed me to drive where I wanted to so that I experiences all the normal conditions. David Pichard was my sales aconsultants and he went out of his way to make sure I was 100 percent satisfied. I got a great deal of the new car and getting everything done on time made me a happy customer. I cannot recommend Herb Chanbers enough. More

My husband and I have bad credit and were not looking forward to buying a car. But I talked to Mark on the phone and he said they might be able to help and for us to come on down! The next day with paper forward to buying a car. But I talked to Mark on the phone and he said they might be able to help and for us to come on down! The next day with paperwork in hand I took the bus to the dealership and was greeted with smiles and friendly staff! There was coffee and apples downstairs, a good selection of cars with good prices. I spent all afternoon working with Tom Kent the salesman trying to work out a good monthly payment. We picked up my husband after he got out of work and continued to work with the staff and the banks to get closer to the initial price we had agreed upon. We were pleased to find out they could finance us and get us into a great used car! Let me tell you, before going to the dealership and talking with the staff and actually driving the Ford Focus my husband said Fords were Found On the Road Dead...I am happy to report that after the great staff at Herb Chambers Ford and the quality of the 2009 car we ended up buying we are both fans of Ford! We haven't had the freedom to just go out and buy grociery's, or to go on a date because I have a stomach condition and public transportation takes too long! Thanks to Herb Chambers Ford we can go out again, we can take the dogs to the dog park and we can once again have the privilage of owning a great car! THANKS to everyone who helped!!!! More

We purchased our new (used) car yesterday at Herb Chambers in Braintree. We had such a negative experience at our local Ford on Cape Cod (didn't want to work with us, never called us back after we l Chambers in Braintree. We had such a negative experience at our local Ford on Cape Cod (didn't want to work with us, never called us back after we looked at cars). We went to Braintree after looking at their inventory and really didn't have high hopes. Koudjo greeted us and brought us in and asked us what we were looking for. The whole time he stayed positive and said, "I will make it work". He made it work. Even after the purchase of the car was over Koudjo helped us set up our handsfree and got in the car with us and helped us. It was nice to know we weren't just a number and that he took the time for us and stayed with us throughout the process. Anytime I need a new car I will go to Herb Chambers Ford in Braintree! Also, Miguel was awesome in the financing department as well! Thank you to all that were involved yesterday! More