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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.7
1,564 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,564 reviews

March 22, 2025

I can’t say enough about this dealership Herb Chambers Ford in Braintree. I’ve been buying and servicing my cars for almost 30 years. I can’t imagine going anywhere else. The service department istop-notc More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Herb Chambers Ford of Braintree responded

Jack, thank you for trusting the Herb Chambers Ford of Braintree team with your automotive needs! We're truly grateful for all of your support over the past 30 years and look forward to serving you for many more. Take care!

March 21, 2025

Would never buy another vehicle at this dealership extremely unhappy vehicle is constantly breaking was never inspected in the first place sold with that inspection sticker More

by Tommy_greenleaf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dianne in service. Absolutely wonderful
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Mar 24, 2025 -

Herb Chambers Ford of Braintree responded

Tommy, I'm concerned to see these comments and would like the opportunity to speak with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

March 14, 2025

Salesman was great will be back because of Julio was a pleasure to work with More

by Jones120598
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio
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Mar 14, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for giving Julio & the Herb Chambers Ford of Braintree team an opportunity to earn your business! We appreciate your review and look forward to working with you again in the future!

March 12, 2025

I received top tier service from Herb Chambers Braintree. From the moment I got out of my car to driving away in a new one, everyone was welcoming and extremely helpful. More

by bmorris1030
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby and Youseff
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Mar 12, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that you received top-tier service at Herb Chambers Ford of Braintree! It's wonderful to know our team made your experience welcoming and helpful from start to finish. Enjoy your new car!

March 11, 2025

Had a great experience at Herb Chambers. Clyde was friendly and knowledgeable and the process was stress free. Highly recommend. More

by Rich C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde Castro
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Mar 11, 2025 -

Herb Chambers Ford of Braintree responded

Rich, we're delighted to hear that Clyde made your experience at Herb Chambers Ford of Braintree stress-free and enjoyable. Thank you for the recommendation!

March 10, 2025

How can you service a truck and not spot a bad transmission mind boggling cant believe it More

by Padraigmurray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Herb Chambers Ford of Braintree responded

I would appreciate the chance to step in and assist you. If you would consider sharing some additional information about your experience, here is my contact info. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

March 09, 2025

Received great timely, courteous service. People were helpful and friendly. Car is beautiful and ı am going to love it. More

by aysesule.ozturkmen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Santana
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Mar 10, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that you received excellent service and are enjoying your beautiful new car from Herb Chambers Ford of Braintree! Thank you for sharing your experience with us. Safe driving ahead!

March 04, 2025

Did not address all of my concerns. Charged me for a diagnostics fee even after getting car fixed. More

by Littdee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Herb Chambers Ford of Braintree responded

We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help resolve these concerns. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

March 04, 2025

Cindybis the best. Service was fast. Car was fixed rightbthe first time. Will come here every time More

by Adam81smith10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Herb Chambers Ford of Braintree responded

Adam, thank you for trusting the Herb Chambers Ford of Braintree team with your vehicle! We appreciate your positive feedback and look forward to serving you again in the future!

March 03, 2025

Working with Chris at Herb Chambers was a great experience from the minute I walked in the door until the minute it left . It was zero pressure . I told him what I could afford and what I was looki More

by Dannylee12288
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Chris provided a seamless and pressure-free experience at Herb Chambers Ford of Braintree. Thank you for recommending us, and we're glad we could help find the perfect car within your budget!

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