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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.7
1,576 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,576 reviews

March 24, 2025

5 out of 5 review for the team at Herb Chambers Ford of Braintree based on their customer-first approach. I had the pleasure of working with a few particular team members ~ Clyde, Mina, Keith, and Youssef More

by Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clyde Castro, Keith Jafri, Youssef Youssef
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Mar 25, 2025 -

Herb Chambers Ford of Braintree responded

Joe, we're delighted to hear that Clyde, Mina, Keith, and Youssef provided you with such a positive experience at Herb Chambers Ford of Braintree. Thank you for your recommendation and support! Enjoy driving your new vehicle!

March 23, 2025

Friendly, pleasant staff. Very accommodating to customers. Staff works quickly to minimize wait time on paperwork. Available for any questions. More

by gmdarrigo
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Nuvoli
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Mar 25, 2025 -

Herb Chambers Ford of Braintree responded

gmdarrigo, we're delighted to hear that our team at Herb Chambers Ford of Braintree provided you with a friendly and efficient experience. Thank you for sharing your feedback!

March 23, 2025

Super nice ! Great service. Would recommend highly! Great Customer service. In and out with no problems. More

by pmluvgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear you had a smooth and pleasant experience at Herb Chambers Ford of Braintree! Thank you for recommending us, and we look forward to serving you again in the future.

March 22, 2025

I can’t say enough about this dealership Herb Chambers Ford in Braintree. I’ve been buying and servicing my cars for almost 30 years. I can’t imagine going anywhere else. The service department istop-notc More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Herb Chambers Ford of Braintree responded

Jack, thank you for trusting the Herb Chambers Ford of Braintree team with your automotive needs! We're truly grateful for all of your support over the past 30 years and look forward to serving you for many more. Take care!

March 22, 2025

Very dissapointed in my visit to this dealership. They told me my work wasn't covered by warranty.I had to call ford directly to get my work covered More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Herb Chambers Ford of Braintree responded

Mike, I'm sorry to hear about the inconvenience you faced regarding your warranty coverage. We strive for clear communication and it's disappointing that we fell short here. If there's anything further you'd like to discuss or if I can assist in any way, please feel free to reach out. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

March 22, 2025

Bought 2 vehicles there and after warranty runs out wants to charge $260 to diagnose a problem.Will never go back again More

by Beaches1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Mar 24, 2025 -

Herb Chambers Ford of Braintree responded

It's disappointing to hear about your experience with our diagnostic charges. We strive for transparency and value in all services. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

March 22, 2025

Dianne was wonderful! She went above and beyond to make sure I was satisfied with my car repairs. More

by darlene hines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dianne
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Mar 25, 2025 -

Herb Chambers Ford of Braintree responded

Darlene, we're happy to hear Dianne provided you with exceptional service during your recent visit here at Herb Chambers Ford of Braintree! Thanks so much for trusting us with your vehicle and please don't hesitate to reach out if we can be of service again in the future!

March 21, 2025

Would never buy another vehicle at this dealership extremely unhappy vehicle is constantly breaking was never inspected in the first place sold with that inspection sticker More

by Tommy_greenleaf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dianne in service. Absolutely wonderful
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Mar 24, 2025 -

Herb Chambers Ford of Braintree responded

Tommy, I'm concerned to see these comments and would like the opportunity to speak with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

March 14, 2025

Salesman was great will be back because of Julio was a pleasure to work with More

by Jones120598
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio
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Mar 14, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for giving Julio & the Herb Chambers Ford of Braintree team an opportunity to earn your business! We appreciate your review and look forward to working with you again in the future!

March 12, 2025

I received top tier service from Herb Chambers Braintree. From the moment I got out of my car to driving away in a new one, everyone was welcoming and extremely helpful. More

by bmorris1030
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby and Youseff
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Mar 12, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that you received top-tier service at Herb Chambers Ford of Braintree! It's wonderful to know our team made your experience welcoming and helpful from start to finish. Enjoy your new car!

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