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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,390 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,390 reviews

July 17, 2021

Good Morning Every visit to this service department Good Morning Every visit to this service department never disappoints. They are always helpful attentive and informative explaining the needed re More

by robertttoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Andrews
Jul 19, 2021 -

Herb Chambers Ford of Braintree responded

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree service team this awesome review, thank you!

July 16, 2021

Our brand new car with 3000 miles had engine issues and we brought it in for repair and the light went right back on unreal More

by Myexplorerisalemonfromherbchambers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aidan
Aug 10, 2021 -

Herb Chambers Ford of Braintree responded

Hello - I'm sorry to hear of your frustration and would like the opportunity to get some more details from you so I can address the situation appropriately with my team. If you could please contact me directly at your earliest convenience, I would really appreciate it. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

July 16, 2021

Courteous and efficient check in .Work was completed in under an hour.I was called when car ready Totally pleased with tne service and Aiden More

by The Dude
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Andrews
Jul 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much for the great review and five-star rating! Our team will be so glad to hear we've made your service experience so easy! We'll see you at your next appointment! - Herb Chambers Ford of Braintree

Jul 16, 2021 -

The Dude responded

Great Service Willbe back

July 15, 2021

Long story short, ran in to some issues with my vehicle being repaired and Jay Larkin seen to it that I was completely satisfied with the end result, thanks for the help ! More

by LG
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy Jay could work everything out. Thank you for your positive feedback and for choosing Herb Chambers Ford of Braintree.

July 15, 2021

Service appointment was confirmed in convenient time span. Service was completed as stated and was able to pick up vehicle before the end of work day. More

by r.lalond46
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Williams
Jul 16, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for trusting Herb Chambers Ford of Braintree with your service needs! We hope to work with you again in the future.

July 15, 2021

Pleasure working with the Associates at Braintree Herb Chambers. I didn’t feel pressured and felt comfortable dealing with everyone there. I have bought vehicles there previously and will continue to do s More

by Tigereric2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor, Frank, and Scott
Jul 16, 2021 -

Herb Chambers Ford of Braintree responded

This is so great to hear! Thank you for the great five-star rating and kind words! - Herb Chambers Ford of Braintree

July 15, 2021

Fast and knowledgeable. Helped me save money by fixing what they could and not replacing everything that wasn’t necessary. It’s not cheap but you get what you pay for. Dave R. Is the best truck mechanic a More

by Montistonesculpture
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake and Dave
Jul 15, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for your confidence in Dave and the Herb Chambers Ford of Braintree team! We are thankful to have you as a customer.

July 11, 2021

Went in for a recall they did the bare minimum of looking into the issues says later have to pay to get it solved. Absolutely ridiculous More

by Esdrazgalvez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay Larkin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Herb Chambers Ford of Braintree responded

Esdrazgalvez, Thank you for taking the time to provide feedback. However, I'm sorry that your experience was less than positive. I'm eager to better understand what happened and what we can do to make this right. Please reach out to me at your earliest convenience so we can resolve this issue. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Sep 03, 2021 -

Esdrazgalvez responded

I will be coming in Tuesday each time I’ve attempted to call I’ve been told there no manager there. Brought car to a mechanic and he told me car has issues that should have been taken care of during open recall.

July 09, 2021

First time to the dealership with our new rv.Called in First time to the dealership with our new rv. Called in to set up a appointment and they scheduled me in within a week for a lube oil filter and a no More

by Ccwllc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David. A mechanic
Jul 12, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy our team could help! Thank you for the awesome review! – Herb Chambers Ford of Braintree

July 08, 2021

I trust the work at this location I come here all the time More

by Deejay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antwan, AJ
Jul 08, 2021 -

Herb Chambers Ford of Braintree responded

Your confidence in us makes our day! Thank you so much! - Herb Chambers Ford of Braintree

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