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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.7
1,565 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,565 reviews

November 22, 2021

The service Rep was very help and polite when I walked in to the service desk. He answered all my concerns about my service More

by Pcrowley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Martin
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Nov 23, 2021 -

Herb Chambers Ford of Braintree responded

This is great to hear! Thank you for taking the time to leave Herb Chambers Ford of Braintree a five-star rating!

November 19, 2021

I received excellent customer service from DJ very friendly. I usually go to Norwood, not anymore! More

by dayle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ
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Nov 19, 2021 -

Herb Chambers Ford of Braintree responded

Hi Dayle, thank you for choosing Herb Chambers Ford of Braintree! We're so happy that DJ earned your 5-stars!

November 16, 2021

Great service was provided in a timely manner. Appreciated the communication as I waited for the work to be finished. More

by User125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
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Nov 17, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for the positive feedback! We appreciate you trusting Herb Chambers Ford of Braintree with your business and hope to see you again next time!

November 16, 2021

Everyone was very friendly.Service was quick and Everyone was very friendly. Service was quick and thorough. In and out in an hour. More

by Clorise2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aidan, Jay Larkin
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Nov 17, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for reviewing Herb Chambers Ford of Braintree! We appreciate your positive feedback and hope you'll be visiting us again in the future!

November 15, 2021

Rating is for ServiceProfessional- Clean waiting area. Rating is for Service Professional- Clean waiting area. But TV blaring news non stop has to go. It would be nice to have a quiet area away from that More

by Dontsendmeanyothercrap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
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November 15, 2021

Paul Was clear in communication what was needed to be Paul Was clear in communication what was needed to be done in repair ( PROFESSIONAL ) I HAD ALREADY DONE MY HOMEWORK of what was needed and process More

by jayo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
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Nov 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the positive feedback! It means a lot to hear that you're happy and we hope we have the opportunity to serve you again in the future! - The Herb Chambers Ford of Braintree Team

November 14, 2021

It was easy to make an appointment AND get reminders in advance. My tech was very friendly, efficient, reviewed all my maintenance requests, All the work was done to my satisfaction. More

by rjdizi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo D
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Nov 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful feedback! We appreciate you trusting Herb Chambers Ford of Braintree with your vehicle's service needs and we hope to see you again next time!

Nov 16, 2021 -

rjdizi responded

Your service Dept personnel are very thorough, efficient, & professional.

November 13, 2021

Great place to buy a car! Nice and clean show room, no pressure, and Conor and the finance team was great! I wouldn’t hesitate to buy a car there again. The last dealership I bought a car at was high pres More

by Aidenh48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conor Lewis, Corey Casey
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Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

We appreciate you taking the time to leave our team such a wonderful five-star review! We hope you come back to visit us again! Thank you! - Herb Chambers Ford of Braintree

Nov 19, 2021 -

Aidenh48 responded

You know what I take it back. I just set up my account with the lender and saw I owe $7800when it should be $5800. I just looked over my contract and Corey Casey the finance manager I dealt with snuck in a $2000 warranty into my loan that I wasn’t told about, that I didn’t ask for or wanted, and did it maliciously. I asked him before agreeing to anything how much I was financing and he told me about $6k, then I asked what I was financing and he said verbatim “purchase price of car, tax, registration, inspection and documentation fee”. He didn’t mention the $2000 warranty nor was I asked, told about, given options, or even explained what the warranty was and what it covered. I’m not happy!! Should have know when it went to easy, and I was happy with my experience at first and should have waited to leave my initial review. I am partial at fault for not reading the fine fine print, but I trusted him especially when he was telling me what I was signing, and asked him before signing a thing what I was paying for. Sleazy way to do business.

November 13, 2021

Staff are always friendly and kind. Marcelo was great most recently. I will definitely be back for my next oil change. More

by jmarnik1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo
Report | Print
Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for these wonderful comments about our team! We appreciate your business and look forward to your next visit with us here at Herb Chambers Ford of Braintree!

Nov 19, 2021 -

jmarnik1 responded

I recently go my tire repaired on 11/8/21 and I never received an email to write my review. I am wondering why?

November 12, 2021

I could not be happier with the service I received. From the minute Destiny answered the phone to help make the appointment and the communication and handling of my car by Jack Nguyen it has been an absolut More

by Joyandfree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
Report | Print
Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much for the kind review! We're honored to welcome you to the Herb Chambers Ford of Braintree family and look forward to your next visit with us. Take care and thanks again!

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