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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.7
1,578 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,578 reviews

January 17, 2025

Attentive to my personal situation Listened to my needs and handled everything courteously and professionally including the women who does collection of payment… reminded me of reward points I hadleft. More

by margedorney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that our team at Herb Chambers Ford of Braintree provided attentive and professional service, including a helpful reminder about your reward points. Thank you for sharing this positive experience!

January 16, 2025

Cindy at Herb Chambers did an excellent job with my cars repairs/service. She was honest, accurate and very customer centric. I wouldn’t hesitate going back to Herb Chambers in future! More

by ggarcia6522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy
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Jan 16, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Cindy provided excellent service during your visit here at Herb Chambers Ford of Braintree! It's great knowing you had a positive experience, and we look forward to welcoming you back in the future.

January 14, 2025

Nick was great to work with and the finance team make the transaction nice and easy. More

by francisjd61
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the review, Francis! We're so glad you enjoyed working with Nick & the team here at Herb Chambers Ford of Braintree and we hope to see you again in the future. Take care!

January 13, 2025

Will never use them again. Dianne was particularly bad. Never returned calls when promised, causing me to have to rent a car because though she kept telling me that she will fi More

by Capricorn011746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Leary
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
3.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Herb Chambers Ford of Braintree responded

I'm concerned to see this review and would like the opportunity to get some additional details about your experience. We will address this feedback with the appropriate members of our team to ensure timely and thorough updates are being shared with our guests going forward. When you have a moment, would you please contact me directly? Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

January 11, 2025

Great sales and service. Highly recommend using. Braintree is an easy location for easy access. More

by nancylockard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female service righter was excellent
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Jan 13, 2025 -

Herb Chambers Ford of Braintree responded

Nancy, thank you for trusting Herb Chambers Ford of Braintree with your automotive needs! Our team appreciates your support and looks forward to seeing you next time!

January 07, 2025

Always excellent service. Cindy always goes above and beyond for customers. Service is quick and efficient. More

by Clorise2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Regimbald
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Jan 08, 2025 -

Herb Chambers Ford of Braintree responded

Hi C Lorise! We're delighted to hear that Cindy and the team at Herb Chambers Ford of Braintree consistently provide excellent service. Thank you for sharing your positive experience with us!

January 06, 2025

The team consistently provides expert services with the highest level of professionalism and fair pricing. More

by LIZGIRL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ventre and David Rossini
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Jan 07, 2025 -

Herb Chambers Ford of Braintree responded

Hi Liz! Thank you for recognizing the professionalism and fair pricing at Herb Chambers Ford of Braintree. We're delighted to know our team consistently meets your expectations!

January 02, 2025

Pleasant counter staff. I dropped a document and someone mailed it to me. Much appreciated! More

by flahertymtf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience! It was a pleasure having you visit us here at Herb Chambers Ford of Braintree and we hope you won't hesitate to reach out if we can be of service again in the future!

January 02, 2025

Julio and Jessica made this a very easy and speedy process. They both were exceptional, knowledgeable, and pleasant to work with. I've worked with other dealerships in the past, but they were the best More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Santana 5 Stars
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Jan 03, 2025 -

Herb Chambers Ford of Braintree responded

Mike, we're delighted to hear that Julio and Jessica provided you with such an exceptional experience at Herb Chambers Ford of Braintree. Thank you for choosing us and sharing your positive feedback!

January 01, 2025

Herb Chambers Ford of Braintree is the leader of the pack in customer service and communication. They simply put, are the very best Ford Dealership you will find in the Bay State. Cindy is a gem in the servi More

by TheBeagle1458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy in the Service department
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Jan 02, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the glowing review! We're delighted to hear that Cindy and our team at Herb Chambers Ford of Braintree provided top-notch service. We appreciate your kind words and look forward to serving you again in the future!

Jan 02, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the glowing review! We're delighted to hear that Cindy and our team at Herb Chambers Ford of Braintree provided top-notch service. We appreciate your kind words and look forward to serving you again in the future!

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