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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,575 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,575 reviews

February 27, 2018

We love this dealership. We researched different vehicles online and were searching for a specific one. We found the car at two dealerships, Herb Chambers Ford being the seco More

by maries
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony the finance guy.
Feb 28, 2018 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share this fantastic review! I'm thrilled to hear about your positive experience with Brandon, and that you found the perfect Ford to meet your needs. We value your business and look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

February 23, 2018

20K service Service was handled quickly and easily. The wait was reduced by being able to set up a reservation online. The staff was friendly and took good care More

by Mbates9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Feb 23, 2018 -

Herb Chambers Ford of Braintree responded

On behalf of Matt and myself, we thank you for your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager

February 15, 2018

Warranty Repairs Scheduled appointment with Dan Abate. He told me to bring in the vehicle the next day. They had to keep the vehicle overnight which was expected becau More

by Ken Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Feb 15, 2018 -

Herb Chambers Ford of Braintree responded

Thank you, Ken! I'm pleased to hear that Dan was able to provide you with excellent service. We thank you for your business and look forward to serving you again in the future. Best, Scott Lewis, General Manager

February 14, 2018

excellent I was in and out in less than 30 minutes this was a excellent experience will definitely be back for future services. everyone was helpful and pleasa More

by barbara55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Feb 14, 2018 -

Herb Chambers Ford of Braintree responded

Thank you for your glowing review, Barbara! If we may assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Best, Scott Lewis, General Manager

February 14, 2018

Happy repeat custome I was very pleased with my experience at Herb Chambers Ford. I really appreciated the time Frankie spent going through all the options I was debating More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie
Feb 15, 2018 -

Herb Chambers Ford of Braintree responded

Thank you, James! We realize you have several choices when buying a new vehicle and we thank you for choosing Herb Chambers Ford of Braintree. We appreciate your business and look forward to serving you again in the future. Best, Scott Lewis, General Manager

February 14, 2018

Excellent and speedy service My car broke down in Rhode Island and AAA towed it all the way to herb chambers Braintree. I wouldn't trust my car and my safety any where else! They More

by Renai58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Abate
Feb 15, 2018 -

Herb Chambers Ford of Braintree responded

Thank you so much for your kind words! It has been our pleasure assisting you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Scott Lewis, General Manager

February 12, 2018

Top-notch I love the fact that I feel important when I drive up to the service door. Service Reps come out and greet you and take care of your vehicle. Then t More

by Classy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Feb 12, 2018 -

Herb Chambers Ford of Braintree responded

Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with Matt and the rest of the team. Until we have the opportunity to work with you again, take care! Best, Scott Lewis, General Manager

February 11, 2018

state inspection & oil change The service staff was very friendly & knowledgeable about the work that needed to be done. They explained everything in detail. The mechanic that did More

by bootsie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Daniel Abate
Feb 12, 2018 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to post such great comments about your experience with Dan and Andy. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business! Best, Scott Lewis, General Manager

February 07, 2018

Great experience Great dealership no pressure buying and Dina was a great sales woman! We came in once to browse and she let us know she was there whenever we were rea More

by Mike2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Silva, Dina Saoud
Feb 07, 2018 -

Herb Chambers Ford of Braintree responded

Thank you, Mike! The entire Herb Chambers Ford of Braintree team strives to make every guest feel at home in our dealership. Dina is a perfect example of this. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Scott Lewis, General Manager

February 07, 2018

Don’t believe what they tell you! The company reached out to me after I emailed them about what happened. Matt has been going back and forth with me on email. We will see what happen More

by Sam469
Recommend Dealer
No
Employees Worked With
Some one Named Matt - was told that he was store manager
Feb 09, 2018 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback and our apologies for your less than positive experience with our service department. We understand that Matt has been working with you on this. Please feel free to email the General Manager, Scott Lewis SLewis@HerbChambers.com. We never want our guests to be leave unhappy.

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