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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.6
868 Reviews
Call Service Center (781) 848-1350

868 Reviews of Herb Chambers Ford of Braintree - Service Center

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April 30, 2025

From the moment you walk in they are friendly, knowledge and will bend over backwards to get you the best deal. More

by silvana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales department sales- Bobby
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Apr 30, 2025 -

Herb Chambers Ford of Braintree responded

Silvana, we're delighted to hear that our team at Herb Chambers Ford of Braintree made such a positive impression! Thanks for sharing your experience with us.

April 30, 2025

Cindy was amazingly professional and prompt. My car was completed quickly and cleanly. Waiting room was comfortable. Much appreciated it More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
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April 29, 2025

I always go to the dealership cause they’re very friendly and knowledgeable. They take the time to explain everything to you. More

by okeefediane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy
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Apr 29, 2025 -

Herb Chambers Ford of Braintree responded

Okeefediane, we're delighted to hear that our team at Herb Chambers Ford of Braintree consistently provides you with friendly and knowledgeable service. Thank you for your continued trust in us!

April 28, 2025

Excellent service! Friendly staff, quick turnaround. I would highly recommend to my friends and family More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Herb Chambers Ford of Braintree responded

Hi Jill, thank you for recommending Herb Chambers Ford of Braintree! We're delighted to hear that our team provided excellent service and a quick turnaround. We appreciate your support! Safe travels!

April 22, 2025

Brought my truck in for an update to the SYNC system, they ended up breaking the truck instead of updating it. Now left with a truck that has no radio, backup camera or any working screen. The kicker the More

by ROppman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David service manager
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Apr 23, 2025 -

Herb Chambers Ford of Braintree responded

ROppman, this situation sounds incredibly frustrating and not what we aim for. We sincerely apologize for any inconvenience caused during your visit. Please reach out to us directly so we can address the issue and work towards a resolution together. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

April 18, 2025

Dianne was Very quick and resourceful, she has great customer service and was transparent in communicating issues about my vehicle More

by Hilson
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Miller
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Apr 21, 2025 -

Herb Chambers Ford of Braintree responded

Hilson, we're delighted to hear that Dianne provided you with excellent service at Herb Chambers Ford of Braintree. Thank you for recognizing her efforts and sharing your experience!

April 17, 2025

Dianne in service was excellent she is great with customers and I would recommend her to my friends and family. More

by jv02169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dianne in service
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Apr 18, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful feedback! We're delighted to hear that Dianne provided excellent service at Herb Chambers Ford of Braintree. We appreciate your recommendation and look forward to serving you again in the future!

April 10, 2025

Very helpful and polite. Helped me on the phone and meet me in the garage when I arrived. More

by Ezani10326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the positive feedback about your recent visit here at Herb Chambers Ford of Braintree! We appreciate your business and hope to see you again next time!

April 09, 2025

Work was done well. No issues at all. Will go back again for next oil change More

by Timnick3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Herb Chambers Ford of Braintree responded

Thanks so much! We look forward to your next visit here at Herb Chambers Ford of Braintree!

April 05, 2025

I don’t take my truck anywhere, but Herb Chambers Derrick I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so th More

by Shawnchristmas677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Herb Chambers Ford of Braintree responded

Shawn, thank you for trusting Herb Chambers Ford of Braintree with your truck! We're glad to hear Derrick consistently provides excellent service and keeps you informed. We appreciate your loyalty and look forward to serving you again next time!

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