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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.6
869 Reviews
Call Service Center (781) 848-1350

869 Reviews of Herb Chambers Ford of Braintree - Service Center

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November 24, 2022

Drew was very helpfull to me on my recent visit to Braintree,explained my problem to me,had my car ready early day before Thanksgiving. More

by 42bigmaggie144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
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Nov 25, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful feedback! We're so glad Drew had the opportunity to assist you during your visit and we hope you won't hesitate to reach out if our Herb Chambers Ford of Braintree team can be of service again in the future!

November 22, 2022

They do try to please their customers as best they can in their service department. More

by j51257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
Report | Print
Nov 23, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful review! We appreciate you trusting the Herb Chambers Ford of Braintree team with your service needs and look forward to your next visit!

November 21, 2022

Great service by Marcelo 10 months ago he believed m when I described a big problem with battery wear down related to hookups with trailer..he had ford central reprogrammed software and it fixed the pro More

by Richard.cambria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcelo Laurent
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Nov 22, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience working with Marcelo at Herb Chambers Ford of Braintree! We're so happy that he was able to fix your issue!

November 18, 2022

Marcelo was a pleasure to deal with and promptly completed work on my car. Nothing but good things to say about Herb Chambers - I recently leased a car from the Herb Chambers Honda in Dorchester and More

by kyle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcelo Laurent
Report | Print
Nov 21, 2022 -

Herb Chambers Ford of Braintree responded

Kyle, thank you so much for trusting the Herb Chambers automotive family with your business! We're happy to hear Marcelo took great care of you during your recent visit here at Herb Chambers Ford of Braintree and we hope our team can be of service to you again in the future!

November 17, 2022

They always treat me like a valued customer and care about my needs and my vehicles. More

by The Edge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Herb Chambers Ford of Braintree responded

Thanks for the five stars! We're honored to hear that your visit with us here at Herb Chambers Ford of Braintree was such a positive one. We hope to see you back!

November 12, 2022

Good customer service explained what needed to be done. Very Informative never had a bad experience with Service Dept. More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Bailey
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Nov 14, 2022 -

Herb Chambers Ford of Braintree responded

We are so happy to hear that your experience with our team was worthy of a five-star rating, Cathy! Thank you for taking the time to leave us your great review! - Herb Chambers Ford of Braintree

November 10, 2022

Great dealership. Everyone has always been very friendly and helpful and the service has been exceptional. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
Report | Print
Nov 11, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful five-star review, Dave! We're so happy you are a Herb Chambers Ford of Braintree customer!

November 09, 2022

Had a good experience quick easy and friendly. Got my car faster than expected in service More

by ML89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin, Marcelo Laurent, Drew Bailey, Paul Martin
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Nov 10, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for visiting Herb Chambers Ford of Braintree! We appreciate the positive feedback and hope to see you again next time!

November 08, 2022

Marcelo was very helpful and kept me informed on the status the whole time. Fixed the car quickly. More

by nanah100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcelo Laurent
Report | Print
Nov 09, 2022 -

Herb Chambers Ford of Braintree responded

Marcelo and the team are happy to hear that your visit was so enjoyable! We look forward to assisting you next time! Thank you! - Herb Chambers Ford of Braintree

November 04, 2022

Paul the service technician and Casey in the part's department was great to deal with. More

by faystave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Martin
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Nov 07, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for the kind comments - we'll be sure to share them with Paul & Casey! Your business is much appreciated by all of us here at Herb Chambers Ford of Braintree and we look forward to seeing you next time!

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