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Herb Chambers Ford of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.7
937 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 937 reviews

March 22, 2024

Good service will recommend to all my friends and the technicians are all professional thanks More

by Angel. Medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Herb Chambers Ford of Westborough responded

We really appreciate you taking the time to leave Herb Chambers Ford of Westborough this awesome review, thank you!

Helpful
March 22, 2024

Brennan in service needs to change his attitude, needed info, received rude comments and no help More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brennan
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Mar 25, 2024 -

Herb Chambers Ford of Westborough responded

Alex, thank you for your feedback about Brennan. We want our customers to have a welcoming experience, so we are disheartened to hear anything short of that. At your convenience, we would like the opportunity to discuss your experience with you directly. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

Helpful
March 22, 2024

Service department was prompt and professional, exceeded all expectations and I will certainly go back when needed More

by Fusion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke @ service
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Mar 22, 2024 -

Herb Chambers Ford of Westborough responded

Hi! We're glad to know that our service department at Herb Chambers Ford of Westborough exceeded your expectations! We appreciate the positive feedback and look forward to assisting you in the future. Safe travels until then!

Helpful
March 15, 2024

They couldn’t have been nicer and went overboard to explain everything. Did an excellent job fixing it. Specifically Brandon. More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Santos
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Mar 18, 2024 -

Herb Chambers Ford of Westborough responded

Gail, it's great to know that Brandon and our team at Herb Chambers Ford of Westborough were able to provide you with a top-notch service experience. We appreciate your kind words!

Helpful
March 12, 2024

Great experience, very helpful, presented all options, highly recommend, extremely available, made sure i knew how to reach him More

by Kjones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Herb Chambers Ford of Westborough responded

We're delighted to know you had a great experience at Herb Chambers Ford of Westborough! Our team is always here to present all options and assist in any way possible. Thanks for the high recommendation, we appreciate it!

Helpful
March 08, 2024

Excellent customer service! Polite and responsive! Quality work and very thorough! Took my car in during an emergency! More

by tball4181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
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Mar 08, 2024 -

Herb Chambers Ford of Westborough responded

Hi T Ball! We're so glad to know that our team at Herb Chambers Ford of Westborough was able to assist you during an emergency. It's great to hear about your positive experience with us! Thanks for the review and we'll be here if you need anything in the future.

Helpful
March 04, 2024

Good service . Very prompt today. Notify ed me of 2 recalls that I have known about . Appointment made. More

by Fishhunt818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ĺuke Malloy
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Mar 04, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know you had a positive experience with our team at Herb Chambers Ford of Westborough! We look forward to serving you again! Safe travels!

Helpful
March 02, 2024

Joel was excellent,very professional and answered all my questions. He is a excellent listener and very informative. More

by jbeasley162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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Mar 04, 2024 -

Herb Chambers Ford of Westborough responded

Hi J Beasley! We're delighted to know that Joel provided you with excellent and professional service at Herb Chambers Ford of Westborough. Thanks for your feedback!

Helpful
March 02, 2024

Bought my vehicle there. Fantastic service. Very quick oil and lube Works package. I would recommend this dealership. No More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony in service
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Mar 04, 2024 -

Herb Chambers Ford of Westborough responded

Mike, we're delighted to know you had a fantastic experience at Herb Chambers Ford of Westborough. Thanks for recommending us and sharing your positive feedback!

Helpful
February 28, 2024

Marie Hamilton at Herb Chambers Westborough was AMAZING! ! From the moment I walked in she was very patient, she didn’t jump down my throat the moment I walked through the doors which sometime can get too ov More

by Shanel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renel
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Feb 29, 2024 -

Herb Chambers Ford of Westborough responded

Shanel, it's fantastic to know that Marie provided you with such a wonderful experience at Herb Chambers Ford of Westborough. We're glad she could help guide you through the process and make sure everything went smoothly for your trade-in and new car purchase! Enjoy your new ride!

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