Herb Chambers Ford of Westborough

I brought my car to Herb Chambers Ford in Westborough after the dealer I bought the car from said all the recall work was complete...it wasn’t. The other dealer back tracked claiming parts were unavailab after the dealer I bought the car from said all the recall work was complete...it wasn’t. The other dealer back tracked claiming parts were unavailable. I made an appointment at Herb Chambers and not only did they have the parts in stock but the completed the repairs in one day and even went above and beyond by replacing known defective parts under the Ford customer satisfaction program. I couldn’t be happier with my experience at Herb Chambers Ford in Westborough. More

I bought my vehicle in 2015, from Herb Chambers Westboro Ford. At that time I was very pleased with the deal I received and the service I obtained the next several years. This last visit was not so pleasant Ford. At that time I was very pleased with the deal I received and the service I obtained the next several years. This last visit was not so pleasant. I had scheduled my vehicle for routine maintenance and brought it in 1st thing at 7 am. I called back at 12:30pm and the car had not been worked on yet. I had to reschedule another appointment which was a bit difficult on my end to do. After rescheduling, the only thing they accomplished was an oil/filter change and a few multi-point check lists. I had to wait till the next day to pick my vehicle up. They did provide me with a shuttle service to and from my place of employment which I am grateful for. It seems like they are going through a transition period with new people in the Service Dept. I felt like I was rushed through my vehicle maintenance, as I was scheduled for a 90,000 mi. check, which was never performed. Now I have to schedule the vehicle for a return visit! More

Great customer service. The car was ready earlier than expected, with an external wash. Thanks to Michael. expected, with an external wash. Thanks to Michael. More

I’ve never being welcome by a marketing person like Igor. Omg, my mom and I were really impressed with his work. His customer service is excellent. He is very respectful. Has excellent customer experience. I Omg, my mom and I were really impressed with his work. His customer service is excellent. He is very respectful. Has excellent customer experience. I had no hope in getting a car but he was able to get me in the mood for a new car. At first I was worried I wouldn’t like the car but my partner and my friends love this car. He is the man. 100 stars ⭐️ to him. Thank you once again. He really did help me . Am proud of him. Good job! 😃😃😀😀😀😀😃 More

They do their best to accommodate you and help with anything that you need done to your vehicle. Even help with a high priced service that has been done anything that you need done to your vehicle. Even help with a high priced service that has been done More

I experienced prompt direct service in the purchase of our 2021 Ford Explorer. The salesman and sales manager were both very honest and pleasant to work with. our 2021 Ford Explorer. The salesman and sales manager were both very honest and pleasant to work with. More

My favorite dealership in New England, great customer service for the last ten years always! service for the last ten years always! More

Service department was Proactive to correct recall that caused cam phaser replacement on 2018 F150 caused cam phaser replacement on 2018 F150 More

The employee was friendly and courteous. The wait for an oil change and tire rotation took 1.5 hours and I was told it would be 1 hour. oil change and tire rotation took 1.5 hours and I was told it would be 1 hour. More

Great service considering only 2 customer service people at service desk they’re working hard people at service desk they’re working hard More