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Herb Chambers Ford of Westborough

Westborough, MA

4.7
937 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 937 reviews

October 07, 2021

Great service considering only 2 customer service people at service desk they’re working hard More

by Jat1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Herb Chambers Ford of Westborough responded

We love our hardworking team, and it's great to hear that you do too! Thanks for choosing Herb Chambers Ford of Westborough!

October 06, 2021

The salesman Jay Gonzalez and Corey Stewart all so helpful and knowledgeable we will definitely refer others to this dealership and the staff very happy ⭐️⭐️⭐️⭐️⭐️ More

by 4jld.nr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Stewart
Oct 19, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for the kind review! It means a lot to hear that you're satisfied with the service provided by Jay & Corey and we'll be sure to share your fantastic feedback with them. Thanks for choosing Herb Chambers Ford of Westborough and please don't hesitate to reach out if there's anything else we can do for you!

October 06, 2021

Just picked up our 2021 Explorer. Marie helped with our paperwork and was ready to go the next day. Very pleased with the service! More

by Hosleydrb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Herb Chambers Ford of Westborough responded

Congratulations on your 2021 Explorer! We're glad to hear the Herb Chambers Ford of Westborough team gave you such excellent care! We hope you love your new ride!

October 05, 2021

Brought in for an oil change, package included tire rotation and multi check for a very fair price. Good experience, will be back in 6 months. J More

by Jf150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for the great review! It was a pleasure having you visit us here at Herb Chambers Ford of Westborough and we look forward to seeing you again next time!

October 02, 2021

Had a great experience from sales to service. Would definitely buy from Herb Chambers again More

by Mtg8196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers Ford of Westborough responded

Congratulations on your new car! We're so glad our team made this a positive experience! We look forward to assisting you again in the future! Thanks! - Herb Chambers Ford of Westborough

September 30, 2021

Antonio was knowledgeable, courteous and informative. He ensured that I received a great experience. Thank you. More

by Maryanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Herb Chambers Ford of Westborough responded

Hi Maryanne, Antonio has all of the qualities of a great salesperson, and we're so happy to hear that he pulled out all of the stops during your recent visit to Herb Chambers Ford of Westborough!

September 30, 2021

I had an appointment to view a truck that I was interested in. Talea had called, emailed and texted setting up this appointment. I drove an hour to get to the dealership to find out the truck sold More

by Molly
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Talea Cyrille
Oct 18, 2021 -

Herb Chambers Ford of Westborough responded

Molly, I'm very sorry for any inconvenience caused on our behalf. At this time we do not hold vehicles, and it had sold prior to your arrival. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership. Thanks again, Miguel Silva - General Manager - msilva@herbchambers.com

September 22, 2021

Very good experience, Paul is very professional, recommended a perfect car to us. The whole process is smooth More

by paulina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for your five-star rating, Paulina! We're glad Paul and the Herb Chambers Ford of Westborough team made this a great purchase!

September 18, 2021

A very friendly and all round pleasant experience buying a vehicle from this dealership ,especially with the help of our sales lady Marie H. More

by Hjohnsteph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Herb Chambers Ford of Westborough responded

This review means more to our team than you know! Thank you for being a loyal Herb Chambers Ford of Westborough customer!

September 18, 2021

Had our F150 serviced this past Saturday, 20 Feb 2021. The service was exceptional, detailed, with a full report at the end. The staff were great, welcoming, and answered all of my questions. More

by Vqgray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for taking the time to leave us a review! It was a pleasure having you visit us here at Herb Chambers Ford of Westborough and we hope to see you again next time. Take care!

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