Herb Chambers Ford of Westborough

Heather is the Best Service Person I scheduled a service appt. for an Oil change and tire rotation, after i arrived Heather noticed my tires were worn and one had a sidewall issue, Heat I scheduled a service appt. for an Oil change and tire rotation, after i arrived Heather noticed my tires were worn and one had a sidewall issue, Heather communicated with me and had 4 new tires installed for me. Heather went above and beyond by dropping me off and picking me up when the car was completed. Not to mention washed and cleaned the car. People like Heather is why i keep coming back. Two cars and 10 work trucks Heather earned my service. More

Heather Emond was amazing! Exceptional customer service!! Heather's communication is the reason I am giving my experience a 5 star rating. Heather was also able to help me get a loaner car while my car was Heather's communication is the reason I am giving my experience a 5 star rating. Heather was also able to help me get a loaner car while my car was being worked on. Thank you Heather! More

Great Work, 2020 GT350 Heritage Edition Ford announced the 2020 GT350 Heritage Edition in Dec 2019, a limited edition to honor the 1965 Shelby. I was very interested in a GT350, especially Ford announced the 2020 GT350 Heritage Edition in Dec 2019, a limited edition to honor the 1965 Shelby. I was very interested in a GT350, especially this one with the 1965 color schemes that work so well on this car. I contacted several Ford dealers and none were aware of this model. I emailed Jillian via their Internet Sales and she worked to confirm Herb Chambers could help with the order. David Chapin, Sales and Jason Lehner, General Sales Manager, helped me at the dealership to configure and order the car. Great communication on the status of the order during the COVID-19 period. The car was delivered in early July 2020 and it was everything I expected, right down to making sure all delivery items on my list were completed. David did a great job showing me all the GT350's features and setting up my phone. More

David Chapin was excellent to work with throughout the sales process. I don't think that 25 words are needed to make this page move forward! sales process. I don't think that 25 words are needed to make this page move forward! More

Service Advisor Heather interaction was excellent. She explained all items completed. Service was performed timely. Overall was just an excellent service Advisor Heather interaction was excellent. She explained all items completed. Service was performed timely. Overall was just an excellent service appointment. Have no issues More

I love bringing my car to Westborough’ i know they are honest and always do the best job! They get me in and out quickly and respect my time!! honest and always do the best job! They get me in and out quickly and respect my time!! More

No games Purchasing a new car might be one of the worst experiences for me. I dread it and put it off. I was sick of the game playing, the lying, the misleadi Purchasing a new car might be one of the worst experiences for me. I dread it and put it off. I was sick of the game playing, the lying, the misleading pricing and pushy sales/finance people. We stopped it to this dealership to check out the size of a vehicle. We were super impressed by the professionalism of the staff here. Very friendly, not pushy and they gave you the straight answer up front. I kept waiting for the glitch and there was none. I went back a few days later and we sealed the deal. I have been a Chevy fan for 25 years. The cars and trucks were good to me. The sales end was brutal so I'm giving Ford a shot. So far nothing but good things to say about my truck or this team of people. More

Went in for an oil change and sticker al. When checling the car found that I had two bad tires the were a safety hazard. Iy was late Friday I was given a loaner car rather then risk driving home and coming the car found that I had two bad tires the were a safety hazard. Iy was late Friday I was given a loaner car rather then risk driving home and coming back Monday for the tires. More

The sales team and finance team always goes up and beyond every time we buy cars or trucks from them. Even during covid they make sure everyone is safe and comfortable. Even doing most of it over the phone t every time we buy cars or trucks from them. Even during covid they make sure everyone is safe and comfortable. Even doing most of it over the phone to make it easy. More

I’ve been a Herb Chambers customer for 9 years now but under a different make. That experience made me try the HC Ford dealership and they exceeded my expectations. No pressure, extremely helpful, got the under a different make. That experience made me try the HC Ford dealership and they exceeded my expectations. No pressure, extremely helpful, got the job done and went a bit beyond when my old plates turned out to be illegible for inspection. Looking forward to continuing my relationship with them. More