Herb Chambers Ford of Westborough

Best of the Best- Miguel, Marie, Doug Herb, you have without a doubt a Team at Westborough Ford that is the best in the business. Between Miguel Silva, Marie Hamilton, and Doug Freeman i Herb, you have without a doubt a Team at Westborough Ford that is the best in the business. Between Miguel Silva, Marie Hamilton, and Doug Freeman it has been easy. As long as I can work with one of them they will be the first call when I am looking for a new car. Marie and Doug were extremely patient given that I was their last customer on a rainy Sunday. Oh yeah, the deal that we worked out was second to none. You guys make it easy... In 36 months, I will be calling. Dave Diaz More

Purchase of Jeep We found a vehicle online that we liked and visited this dealership. We were welcomed by Paul who was very gracious and immediately brought the vehicl We found a vehicle online that we liked and visited this dealership. We were welcomed by Paul who was very gracious and immediately brought the vehicle out for us to test drive. The Jeep and pricing was exactly as advertised so we did not need to haggle over anything. Very positive experience. They even delivered to our house. More

Lease of car Everyone one who helped with this process made my experience an enjoyable and professional one. Especially general manager Jason Lehner, who went ove Everyone one who helped with this process made my experience an enjoyable and professional one. Especially general manager Jason Lehner, who went over and above for great service. Thank you HerbChambers of Westborough! More

GREAT SERVICE ! I called on a Saturday am for an oil change & got an appointment that afternoon. They assessed everything & came to speak w/me to let me know what th I called on a Saturday am for an oil change & got an appointment that afternoon. They assessed everything & came to speak w/me to let me know what the car needed. Just shy of 1 hour, my car was completed. More

Listen to questions and did work quickly and hassle free. Great people. Checked everything. Appointment was made when I wanted. Staff greeted me with courtesy Great people. Checked everything. Appointment was made when I wanted. Staff greeted me with courtesy More

Great Service Experience! Have been working with the service center at Herb Chambers Ford of Westborough for the past 2 years. They have been professional and thorough with all Have been working with the service center at Herb Chambers Ford of Westborough for the past 2 years. They have been professional and thorough with all the work they do. I am very pleased with the ability to schedule appointments, quality of repairs, and the overall value I receive. Am looking forward to working with them in the future! Mike and Gab have been super! More

The service people are fraud. I did all my Focus 2014 service in this service center. I had issues with my transmissions clutch shudder. During my regular warranty coverage (5 yea I did all my Focus 2014 service in this service center. I had issues with my transmissions clutch shudder. During my regular warranty coverage (5 year, 60K) I was told no issue even I do feel transmission performance. As soon as the the regular warranty expires, they told me I need to repair the transmission clutch for 2K+ out of my own packet. Well, luckily, the manufacturer gave extended warranty to 7 year and 100K, I brought my car to them for warranty repair, you know what? They told me, they need to test the car before they can repair, if no issue found, they will charge me for test fee. I don't trust them at all, and take the car to other dealer. More

Another very good experience Although my vehicle was only in for the works, the job was performed satisfactorily. The 2 service advisers were very helpful although they have only Although my vehicle was only in for the works, the job was performed satisfactorily. The 2 service advisers were very helpful although they have only been at Herb Chambers for a few months. My only on-going concern is that every time I go to the Service Department there are new people. Why is the turnover so high? It would be nice to deal with the same advisers time and time again as I did at Glick Nissan. More

Wendy was very nice and helpful the service I requested was performed perfectly with no upselling Wendy was very helpful and pleasant i wouls recommend your service cventer t the service I requested was performed perfectly with no upselling Wendy was very helpful and pleasant i wouls recommend your service cventer to others. Very good visit More

Process simplied Paul made the RMV plate transfer process go smoothly. Because this was a vanity plate there were additional steps that were handled seamlessly. Than Paul made the RMV plate transfer process go smoothly. Because this was a vanity plate there were additional steps that were handled seamlessly. Thanks Paul! More