Herb Chambers Ford of Westborough

Outstanding sales person, Paul Scannell Upon arrival at Herb Chambers Ford, we were greeted immediately by Paul Scannell. Paul was very friendly and patient during our buying experience. H Upon arrival at Herb Chambers Ford, we were greeted immediately by Paul Scannell. Paul was very friendly and patient during our buying experience. He was very knowledgeable about the brand and the specific vehicle we were interested in buying (2014 F250). At one point he went out of his way to bring over a service tech to answer one of my questions on vehicle maintenance. Upon delivery of our Ford truck, Paul took whatever time was needed to go over all features and operation and insure that we fully understood everything. I would highly recommend this sales consultant and also recommend this dealership to anyone considering purchasing a Ford vehicle. More

After a miserable run around at a competing dealership, I called Herb Chambers looking for a 2013 F-150 for my small business. What a difference. Tom Quirk arranged to get exactly what I wanted rather than called Herb Chambers looking for a 2013 F-150 for my small business. What a difference. Tom Quirk arranged to get exactly what I wanted rather than giving me a hard sell to take what was in inventory. George Asare handled the details of the sale, financing and registration, and I know he worked hard to make it all go smoothly for me. They both did. I highly recommend this team. I got what I needed at a very fair price and drove away appreciating their excellent service. They're my go-to guys from now on. More

I bought a new 2014 Fusion Hybrid. I got the car I wanted, which was not in inventory, so they found it and brought it to me. The sales experience was the easiest I have ever had. I got what I wanted, wanted, which was not in inventory, so they found it and brought it to me. The sales experience was the easiest I have ever had. I got what I wanted, at a fair price, and NO HASSLES! They worked with me to get the price level I could afford, gave me a fair trade in value on my old car, and it was all so easy. Why can't all car dealers and salesmen be this good? I went to several other dealers and got so tired of being hammered on, I started getting rude back to them. At Herb Chambers, I was treated with respect and they were genuinely nice to me. As long as this new Ford holds up ok, I will buy more cars from Ford at Herb Chambers. So far so good, got the most for my money, and everything is going very well. I have to say, my first car was a 65 Ford Mustang, and then a 68 Ford Galaxy which I really liked, back in the day. Ford and GM suffered from some Quality of Design issues for quite a while after that, so I went foreign to the competition that I felt produced better cars. This new Fusion was part of a comparison shopping plan to try to find the best car for the money. I avoided GM cars due to my many BAD experiences with their cars, because they can't seem to keep a transmission working in their cars or their trucks. Talk about "Fall Apartitis!" I looked at Toyota and Nissan but the prices for the cars were too high, the standard features were minimal, and the gas mileage wasn't there either. SO I tried Ford, and I got the best bang for the buck. I am impressed at how much better the Ford Vehicles are today, and with more standard features in every trim level, and better prices, they made me an offer I couldn't refuse. Even the Consumer reports rates them as a best buy Hybrid. If Ford keeps this excellent trend up, I will buy another one in 3 years when I trade this one in. I am a Happy customer! More

We purchased a certified 2012 Ford Fusion. Greg McCracken was a nice and capable sales person. He was very thorough in describing the cars and prices. Everything there was very professional, and Edgar helpe was a nice and capable sales person. He was very thorough in describing the cars and prices. Everything there was very professional, and Edgar helped us through the finance and got us the payment we needed to be at. After a very nice and friendly experience, we drove home that day in our new car. Chuck More

As always the service at Herb Chambers Ford was professional, friendly and on time. One suggestion though… for the second time in a row the billing folks hadn't looked up our Master Service Contrac professional, friendly and on time. One suggestion though… for the second time in a row the billing folks hadn't looked up our Master Service Contract prior to printing our bill so we were billed for the service and then had to explain that we have the Ford Master contract for 6 years, looking it up, then reprinting the bill. Needless. The billing dept. needs to check this for each customer, particularly for those with a newer (under three years old) car. More

When someone (Jimmy White) shows a genuine, sharing concern and helpful input into addressing and resolving a service issue, how can an experience be anything but great! John O'Brien Shrewsbury concern and helpful input into addressing and resolving a service issue, how can an experience be anything but great! John O'Brien Shrewsbury More

It's not often you get a opportunity to tell a business what a amazing experience their company has given you. I have to make you aware that my salesman, Paul Scannell, made me so comfortable. It business what a amazing experience their company has given you. I have to make you aware that my salesman, Paul Scannell, made me so comfortable. It was truly a pleasure. He went above and beyond. I have purchased/leased many cars and I won't go anywhere else now. Paul will always get my business. Thank you, Rebecca More