Herb Chambers Ford of Westborough

Worst ever customer service ever at Herb Chambers. Poor accounting department!!! My partner and I purchased a car in December of 2012. This place is quick to take your money. When I went to register t accounting department!!! My partner and I purchased a car in December of 2012. This place is quick to take your money. When I went to register the car in NYS the forms that were filled out by the dealership were all wrong and I had to redo all of the forms! And to make matters worse the check that was suppose to cover the tax and fees was made out for the wrong amount so the DMV agent told me that I had to either pay for it myself or have the dealership cut another check. So I just paid for it myself totaling $1,300.00. ( I did not want to take another day off of work to wait at the DMV all day!) Once I got back to my office I notified Paul who was our sales person. He told me to send the check and a copy of the registration and he will send the check totaling $1,300.00 the same day. I was like thank you very much. (IF only that was what happened not so) This company feels that they can get away with this by holding my money or delaying the check (it does not take a week to get something in the mail from MASS) and that is not cool. So Monday, Tuesday, Wednesday, and Thursday came and still no check. I called and emailed several times and keep getting the run around and lies from the following people. Paul S. Sales Consultant Mike F Sales Manager (very rude and made me feel like he was talking to an animal on the street) Edgar Finance Manger So please stay AWAY FROM ALL HERB CHAMBERS DEALERSHIPS. I have also copied all emails so happy reading. Tried to reach your Asst Liz . She called and I left message. I spoke with both the general sales mgr and used car mgr regarding your concerns. Mike Falco the used car mgr would like to speak with either you or your Asst. Sent from my iPhone Paul On Feb 8, 2013, at 10:51 AM, Larry Dembrun wrote: STILL NEED AN UPDATE! On Thu, Feb 7, 2013 at 8:12 PM, Paul Sl wrote: Larry I just picked up your message. Aaron the general sales manager was off today but I will refer your concerns in the morning On Feb 7, 2013, at 3:54 PM, Customer wrote: Not acceptable! You just told me that it was sent out on Friday! Please have her cut a check today and fedex overnight for delivery tomorrow! On Thu, Feb 7, 2013 at 3:48 PM, Paul Larry The woman who prepared the check stated it was prepared on the first but given she was out sick at the beginning of this week potentially it didn't get mailed till Monday. Please be patient. It should be their by Saturday Sent On Feb 7, 2013, at 3:19 PM, Larry The mail came today! And no check. I feel that I am getting the run around. It does not take 5 days to get something from Mass. I bank with sovereign if Simone wants to deposit the check in my acct. Sent from my iPhone On Feb 7, 2013, at 2:52 PM, Paul Please call me when you have time Sent from my iPhone Paul On Feb 7, 2013, at 1:52 PM, Larry wrote: HBut they check needs to be payable to me! On Thu, Feb 7, 2013 at 1:49 PM, Paul wrote: On Feb 7, 2013, at 1:39 PM, Larry De wrote: Paul Can you please give me an update on my check? It has been a week and still no check. I have asked for this check to be overnight and that did not happen. Please let me know how this situation will be handled. Thanks Larry More

George was fantastic. Helpful. Friendly. A really great guy. Price on the car was excellent. No fighting, no arguments, nothing. We went in prepared, I had a price that we were going to pay on the car guy. Price on the car was excellent. No fighting, no arguments, nothing. We went in prepared, I had a price that we were going to pay on the car and a value for the trade. The price they wanted for the car was within a few hundred dollars of my calculations and they offered $800 MORE on the trade than we expected we would be able to get. These folks were really great all around. More

Mike was the best! He made the purchase easy. He did NOT pressure my girlfriend, when she was selecting her car, he simply answered her questions honestly! When the dealership sent the car with the w NOT pressure my girlfriend, when she was selecting her car, he simply answered her questions honestly! When the dealership sent the car with the wrong color interior, He gave some extras out of his own pocket to made things right. He even got my girlfriend some tasty hot chocolate! Which she likes very much! More

I had such a great experiance with the lease of my new Ford Explorer from Herb Chambers Ford of Westborough. Gearoge Asare and Aaron proctor worked very hard to give me top dollar for my trade and an amzi Ford Explorer from Herb Chambers Ford of Westborough. Gearoge Asare and Aaron proctor worked very hard to give me top dollar for my trade and an amzing lease deal on my new explorer. I could not be more happier with my new car. I came down from Southern NH and it was worth the trip. The car was delivered to me in NH and was gone over in great detail. I wudl highly reccomend going to Herb Chambers Ford, it is worth the drive. Edgar Rivera in the finance department was awesome, he worked very hard for me to get the top tier lease rate and was able to lower my payment even more than what he had initially agreed to. I will definitley return and send friends and family. More

I dislike the entire car buying process. However, it is required and if you don't play the game and do your homework you will be paying more in the end. After doing some work online and sending out many i required and if you don't play the game and do your homework you will be paying more in the end. After doing some work online and sending out many internet inquiries I was contacted by several dealerships, some in the same "flagship". From the start, there was some confusion over a vehicle that I had interest in. After several phone calls and a trip to Westborough things started to come together. The staff at the dealership are service oriented and attentive, down to a friendly door greeting (that is a big deal with me). I worked with Lou and Mike the floor manager from start to finish. Lou was very helpful throughout the entire experience. I know that many things were out of his control but his proffesionalism and treatment is exemplatory. I like the guy. Mike also was proffesional and clearly knows his job. I like Mike too. After reading some of these reviews I think people just don't get the business part of it. A consumer's job is to do the best for yourself and the dealership is going to do the best for themselves. PERIOD. Hopefully, at the end of the day both sides are satisfied. At the end of the day, I was satisfied with the truck and deal I got. I will recommend this dealership to friends, many of which have trucks. And, Edgar is a very proffesional and helpful finance guy. I like him too. Even with perfect credit, the rate he got me was outstanding. More

Went down looking for a volvo that had just 20k miles on clock, to find out it was a misprint, wich stayed on their web page for a week after , the car had 67k . clock, to find out it was a misprint, wich stayed on their web page for a week after , the car had 67k . More

I've always found the entire service staff at the Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how lon Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how long the service will take. They're also not pushy, and explain why they recommend certain service items. I also appreciate the car wash and vaccum, especially since my car has roof racks and I can't take it to other "automatic" washes. In general, I've found the customer service here to be better than that received when I take my car to the downtown Boston locale (closer to home). Since I'm out in the Westborough area for work, I've been making it a point to get all service work done there. Would highly recommend this dealership for service. More

I purchased a 2011 Ford Escape from Derek Duval back in September of 2011. He was a great salesman and very honest. The vehicle was dirty inside and looked like it was used as a demo for a while. I was tol September of 2011. He was a great salesman and very honest. The vehicle was dirty inside and looked like it was used as a demo for a while. I was told it would be all cleaned up nice and ready to go the next day. When I went to pick it up, it looked the same as it did the day before. Derek told me that he had to touch it up and felt bad that it was not done properly by the dealership. I took it anyways figuring that I could do it myself. Bad choice. I recently returned to the dealership for evidence of a leak somewhere in the vehicle that caused alot of moisture on the floor of the drivers side. First of all, I was told there was no leak and that the carpet was dry. The carpet was wet before I aired it out all weekend, which happened at least 6 times throughout the year. They decided to do a leak test and behold the sunroof was misaligned which caused the carpet to be damp. I was also told that the carpet would be cleaned but not replaced. When I went to pick it up, the carpet was left dirty and damp. They continue to tell me that the carpet is not wet or had any signs of mildew. I was extremely agitated and made the manager feel it and smell it. Then I was told they could take the entire rug out, clean it and let it dry in the bay for a few days then come back to pick it up. The inside of the car had grease on the seat and right along the side panel of the drivers side. The manager took it back and only cleaned part of it. I told the manager I will never purchase a car there again. I should have never drove off that lot with a new vehicle looking the way it did. More