Herb Chambers Honda

Easily the worst customer experience I’ve ever had at any business, let alone a car dealership. The lease buyout was a nightmare due to lack of communication among staff departments regarding the status of m business, let alone a car dealership. The lease buyout was a nightmare due to lack of communication among staff departments regarding the status of my car. The car key was lost yet an employee still told me to pick the car up. An extra $2000 worth of repairs were attempted to be added to my loan due to lack of communication. Every time I interacted with a sales rep when emphasizing that I was on a budget, they would try to up-sell me at every opportunity. Honestly, part of the reason I bought out my lease was to avoid dealing with anyone from this dealership. Also - no one wears a mask during covid times in case anyone was interested. More

Susan! Your department accused me of being a liar. You get the review because I spoke to you on the phone, and you’re the manager. Last time getting screwed around at herb chambers Honda! get the review because I spoke to you on the phone, and you’re the manager. Last time getting screwed around at herb chambers Honda! More

8/29/20Mr. Chambers While I realize this email may 8/29/20 Mr. Chambers While I realize this email may never get to your desk I wanted to address it to you personally because your name is over 8/29/20 Mr. Chambers While I realize this email may never get to your desk I wanted to address it to you personally because your name is over the door and it is reflexive of you. Let me begin by saying myself, my wife and my family have purchased and leased many Honda vehicles from your Burlington store. Recently I have begun to search to replace my 2012 pilot with a 2020. I contacted your Burlington store and spoke to joe Santo who told me that the Black on black pilot which was my #1 choice was only avail at your Westborough and Boston stores and that I would have to contact one of them. I reached out to and had a very long email trail with Benson Tang who gave me some preliminary figures on a leftover 2020 elite trim pilot. The figures were “attractive enough” to get me to fight Boston traffic on a Friday (8/28/20 3pm) after work to visit your Boston location. When I arrived Mr. Tang was not available, and I was handed off to another gentleman and a very nice young lady who got the process started. I waited for the vehicle to be brought to me and as soon as I opened up the vehicle it was filthy with dog hair soda stains and crumbs. I asked the salesperson if he brought out the correct vehicle and he assured me he did, and this was a demo that the “gm” was driving on top of the condition of the interior (I took several pics) the vehicle had 2,450 miles on it!! Now let me say I arrived without an appointment and I have young kids and a dog, so I get it cars get dirty, so my problem is not so much with the condition of car the problem is how I was treated. #1 in none of my email conversations with Benson (and they are all saved) was the fact that this was a “used dealer demo” with 2,450 miles #2 when the salesperson that showed me the car saw my displeasure in its condition they were very matter of fact #3 after viewing the car the salesperson that was helping me I assume went to speak to Benson, or the floor manager about the vehicle and my displeasure, well I followed behind him and heard the entire conversation and the manager told the salesperson basically he manager said to salesperson “that is why we discounted so much” referring to the fact that it was a dealer demo with 2450 miles on it. We proceeded to walk back to the sales office where the salesperson explained the “generous” discount was reflexive of a thirteen cent a mile discount plus one rebate, they did their best to convince me that this was a bargain but I explained that I was not happy because Benson NEVER disclosed that this vehicle was used with 2450 miles on it. #4 bait and switch After walking out I literally got one half block when my phone rang and a second salesperson called me a young lady with a slight accent and she begged me to reconsider and said that if I would please pay $500.00 more they would get me a “brand new” black pilot. I told her I was not interested, and I felt that had they been honest upfront and disclosed the fact that the price and vehicle I was looking to buy was used with 2450 miles on it I would have made a purchase that day. Let me conclude by saying that I had every intension of buying a vehicle this week before months end and your dealership and the way I have been treated in the past was the #1 reason you were my go-to car dealer. But while this situation is meaningless to your business it was a huge setback I my plans to locate a vehicle for my family this month. I can’t do it justice in conveying how deeply disappointed in the whole experience at your Boston store. Not at any time did I hear “I am sorry” no apologies nothing. While I have never considered really considered other Honda dealers after yesterday’s treatment I feel that it what I will have to do. Mr. Chambers If nothing else maybe the manager of your Boston store can use this as a teachable moment so you don’t lose more loyal customers a sincere I’m sorry for the misunderstanding rather than a defensive “well we are giving you a thirteen cent a mile discount on the price” would have been a more appropriate response for a customer More