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Herb Chambers Honda of Burlington

Burlington, MA

4.9
3,091 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 3,091 reviews

September 09, 2016

wonderful service people Phillip Codner goes oujt of his way to be helpful...he makes my service experience a trusting experience.. He has been a constant reason I go back..b More

by gymjoyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip, John
Sep 09, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! Time and time again Philip and John have proven that they’ll go the extra mile to ensure our customers' satisfaction. I will be certain to let them know what a great job they are doing, and to keep up the great work. Thank you for your business and we look forward to seeing you again! Kind Regards, Gerry Salois, General Manager

September 09, 2016

Lease of 2016 CR-V My rating is a 4.95 out of a possible 5.00. Sergio, my Honda representative was professional, courteous, well-informed and eager to help me in every w More

by rjham55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for sharing your story! We really appreciate your business, as well as, your feedback on working with Sergio. He is a valuable member of our team. We trust you are enjoying your new CRV and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

September 07, 2016

Always have good experience and everyone is helpful Great service came in for a oil change which they did they recommended wiper blades as they were wearing out so I had them replaced also. More

by Fitzp48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! Best, Gerry Salois, General Manager

September 06, 2016

Service department blatantly lie I made an appointment to have my car repaired under a warranty enhancement. This of course was a problem affecting my transmission that I have been c More

by horrified
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
September 04, 2016

Always a pleasure coming here. Everyone is very attentive. I come here mainly for service. Phil is always available to assist me with any questions or concerns i may h More

by Omaris85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip
Sep 06, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Gerry Salois, General Manager

September 03, 2016

Great service role Nice quick job and the consideration they gave to covering the work under warranty on a vehicle that was leased from this location was excellent More

by callahjx77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2016 -

Herb Chambers Honda of Burlington responded

I’m happy to hear that your service visit went well! Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come. Sincerely, Gerry Salois, General Manager

September 03, 2016

oil change and driver side air bag change. I always go to herbchambers for service for my car CRV..and I always have good experience from staff ..Service personnel always friendly and helpful. More

by Devaraj Stephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont know the name.
Sep 06, 2016 -

Herb Chambers Honda of Burlington responded

What a wonderful review to read! Our primary concern is delivering flawless customer service. I’m happy to hear that you felt confident about your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Gerry Salois, General Manager

September 01, 2016

Trade in experience Sergio was extremely helpful with this trade in purchase. He gave us a number of options and pricing and made sure that we received the financing arra More

by jpereyra65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share your experience with Sergio. It’s a pleasure to hear that he was so helpful to you and that we provided you with an overall great experience. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

August 29, 2016

Excellent service, as always I brought my CRV in for the replacement of the airbag mechanism die to the nationwide airbag recall. My car was done on one hour and I was called imme More

by br350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure name - sorry!
Aug 29, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for sharing your story! We value your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

August 27, 2016

Always treated with professionalism and courtesy. I have bought 3 new Honda's from Burlington Honda starting since 2002. The professionalism and courtesy from all staff have been greatly appreciated. More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvin Rivera, Sevice Adviser; John Flannery Service & Parts Director Herb Chambers Honda of Burlington = please add more Names under the service category.!!!
Aug 29, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Denise, so much for your feedback on your recent experience with our team. We take pride in providing exceptional customer service and I'm so happy our sales and service team were able to do exactly that. Thank you for your comments and we hope to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

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